We had a horrible experience this past Tuesday night (April 29th). We stayed in room 15 in the lower level, once we entered our room we both smelled a putrid odour throughout the room. We called reception right away and they sent someone down to check it out. They agreed with us that it smelled horribly, and we investigated for turds throughout the room but no luck. (I even looked under the bed, between matresses, behind furniture) They could not change our room as this was the last room available (I believe they knew about this room and tried to sell it off and hope no one complained.) ANYWAYS, point is, Mananager was supposed to give us a call back and discuss the issue as well as potentially give us a refund. The manager never called us back, we tried to call her every day for the next 3 days, some days twice per day. Our messages fell on deaf ears and no one was giving us a straight answer. Finally on Friday we talked to an employee called Christine, who took our complaint seriously. She noted everything down again and told us she would personally hand deliver it to the Manager whenever the "manager" came out of "closed doors". Apparently the manager had been behind "closed doors" for 3 days, whatever that means. An hour later Christine called us back (NOT THE CHICKEN MANAGER) to let us know we would be refunded for our sewer room. Everything else, was fine.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, TripOnline SA, Ebookers, Hilton Hotels Direct, Travel Republic (UK), Evoline ltd, HotelQuickly and 5viajes2012 S.L. so you can book your Hampton Inn Elliot Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton Inn Elliot Lake Hotel Elliot Lake
- Hampton Inn Elliot Lake Ontario, Canada