The staff is extremely rude and unhelpful. Firstly, they knocked on our door to wake us up half an hour early at 5am. At this point they did not tell us they were serving breakfast half an hour earlier than scheduled, and then told us off for being late, when they had got the time wrong (when our tour guide arrived she confirmed they had got it wrong)!
The worst thing was that even though there was no one else in the breakfast room at 6am other than our tour group, the manager would not let me and my boyfriend sit together to eat (she PHYSICALLY stopped us)! The rest of our tour group had positioned themselves so we were at opposite ends of the table, and unfortunately there was a language barrier as my boyfriend does not speak Spanish, and they do not speak English. He was suffering altitude sickness and we wanted to sit together.
When we tried to sit at another table from our group I repeat the ENTIRE RESTAURANT was empty) we were told it was not allowed and we 'had to sit with the group'! We did sit with them because we did not want to cause a scene, however later I complained and the Manager was very argumentative, her only line of defense being that we had to sit with the group 'because they are our group' and it was a rule. Seriously, it was a joke and she had no common sense. She would not listen to us or our tour guide (when she
turned up in the middle of our argument). I was really upset and frustrated by how she spoke to us and treated us as guests.
Additionally, we had been told by our tour company that the hostel provides American breakfast, but it was just stale bread and the worst-tasting coffee I have had in Peru.
The hotel is also very far from town, too far to walk at night, and surprisingly for the price, pillows are either too hard or lumpy.
Do not stay here as it is not worth the money and the staff will treat you badly. I heard better reports of hostels and the Casa Andina hotel.
- Also Known As:
- Inkari Eco Hotel
- Inkari Eco Lodge Chivay, Peru - Colca Canyon