We were looking for a family ski holiday that was a bit different from the usual chalets, and this hotel was recommended.
From the initial booking, every part of this holiday has been excellent. Sani at reception coordinated our booking and transport from Salzburg airport very efficiently. She gave us a fantastic, friendly welcome and made us feel very much at home.
Our room was absolutely huge and the beds were very comfy. The bathroom was huge with wired internet in the room and a good television with local, satellite stations.
Although it was cold outside, we didn't need to worry about the heating with the room and hotel being warm at all times.
The hotel is all inclusive and the food is amazing. There was a choice of cooked and continental breakfasts in the morning, with a truly staggering choice of locally sourced, organic foods. Lunch was equally varied and, if necessary, packed lunches could be provided or meals arranged at the ski resort directly. There's a mid-afternoon cake session, which is always acceptable, and dinner is exceptionally high quality. You have your own table for breakfast and dinner, with the same waitress. Our waitress, Jasmin was lovely and we all appreciated her help.
Our daughter was up every morning and desperate to get to kids club. They have a varied programme, including ski lessons on the hotel nursery slope from 9.15 to 7pm most days. Again, the staff were fantastic (Orla, Tunda, Yasmin, Detta and everyone else whose names my daughter can't remember at the moment!) and clearly very caring.
My wife enjoyed the spa and the pool is great.
The hotel runs free buses to Heutal and Lofer ski resorts. Heutal's quite small and good for absolute beginners but it's more for intermediate skiiers. We didn't get a chance to go to Lofer. There's a ski shop next to the hotel who can organise lessons, ski hire, etc.
Unken is a small village and there isn't a huge amount to do outwith the hotel but to be honest, everything is provided in the hotel so you don't need to leave.
Overall, this was a fantastic family holiday and we look forward to our next visit.
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