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“Disability Unfriendly”

Chestnut Centre Otter, Owl and Wildlife Park
Certificate of Excellence
More attraction details
Attraction details
Owner description: The Chestnut Centre is an escape from the bustle of life, in a secluded natural valley in the Peak National Park. The centre is home to 4 species of otters including the rare Giant Otter, 15 species of owl, tame fallow deer in the deer herd, foxes, pine marten and the elusive, endangered Scottish Wildcat etc. Truly a ‘Hidden Gem in a Hidden Valley”.
Reviewed 5 May 2014

Def don't recommend this place at all.

Got there 2 b told by a very rude man that Mum won't b able 2 go round in her "Buggy", as not accessible 4 disabled people !!!
We'd looked on their website & nowhere did it say this & told this man that. Got told they'd just updated their site & it would b on there somewhere. Said if it was, then it was well hidden!

After a while he said he'd let Mum in 4 free as all we could do was walk up the long main path, via the Deer & back again.

We were all disgusted 2 find this out as Mum loves Owls & that's why we took her there. She's nearly 88 & disabled & can hardly walk, hence the Motability Scooter.
I'm also disabled & walk with crutches & have 2 wear a back brace.
My Husband & I had 2 pay 2 go in, even though I'd taken proof from the DLA that he's my carer, like the website says u have 2 do, but we still had 2 pay & not cheap either !!!

Not an Otter in sight & quite a lot had taken their kids 2 c them.
Owls also in their bed boxed so quite a few complaining what a rip-off this place was.
All we could hear was people coming back from the cages saying, nothing in that 2 c either !!!

Deer came down the hill 2 b fed & then went straight back up the hill.
We managed 2 get there just as feeding was finishing.

Def don't recommend going, especially if taking kids there as expensive 2 get in 2 c bugger all.
If you're Disabled, then don't even think of going. The way we were spoken 2 & treat made us feel like 3rd class citizens !!!

6  Thank Lou B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol H, Owner at Chestnut Centre Otter, Owl and Wildlife Park, responded to this reviewResponded 13 May 2014

Fortunately the majority of mobility restricted visitors enjoy their time at the centre.

The man assures me he was not rude to you in endeavouring under difficult circumstances to explain the trail to you. He most certainly did not make you feel like 3rd class citizens.

It clearly states on our website

"Due to the natural contours of the High Peak the park is difficult for wheelchairs but not impossible. Wheel chair users have free admittance. For further advice about your visit please contact us."

It is possible with an able carer for a wheelchair user to access the deer meadow, the flat trail to the see 7 species of owls, pine martens, pole cats and also the flat trail to the see Asian short claw otters, Eurasian otter, North American otters and Giant otters. The return is an incline thro the deer park but after all this is not called the High Peak for nothing.

Had you phoned beforehand as recommended we could have explained and you could have decided if the Chestnut Centre was acceptable in your particular circumstances.

We are reluctant to change our policy and refuse admittance to wheelchair users etc as so many benefit from the experience. As you realise we do not make a profit from these visits as they are free.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (555)
Traveller rating
Traveller type
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All reviews
"giant otters"
in 98 reviews
"chestnut centre"
in 91 reviews
"car park"
in 40 reviews
"feeding times"
in 38 reviews
"peak district"
in 26 reviews
"gift shop"
in 24 reviews
"few hours"
in 22 reviews
"wildlife park"
in 20 reviews
"wild cats"
in 18 reviews
"scottish wildcats"
in 17 reviews
"lovely walk"
in 17 reviews
"value for money"
in 17 reviews
"sunny day"
in 15 reviews
"information boards"
in 15 reviews
"couple of hours"
in 14 reviews
"pine marten"
in 13 reviews
"different species"
in 13 reviews
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411 - 415 of 555 reviews

Reviewed 30 April 2014 via mobile

Good fun and sights too look at. Staff very friendly and helpful. Good size enclosures and got to see all the animals. Only negatives are that exhibit fences are high and double fenced so children may not be able to see well. Nice tea room with local ice creams with good prices. Only £1 for a pot of tea

1  Thank Abbie150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

Set in beautiful surroundings, there are plenty of country walks nearby. Be aware there is very little parking, we arrived near opening time and couldn't get in the carpark, had to park in a near-by layby.

The Centre itself follows a lovely walk through the forest and has numerous enclosures for different breeds of otters and owl. The otters were able to swim and play and put on a good could be improved. show for the crowds. I felt the owls were kept in quite small enclosures and had no room to fly,

Overall a nice day out, near the villages of bamford and castleton where you can get a nice pub lunch!

1  Thank francesca_faith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

With extensive grounds the Chestnut Otter Sanctuary is fantastic.A beautiful walk round with otters, owls and other animals, I can be difficult to get good quality photo's due to the mesh fencing, would recommend a trip here summer or winter but check winter opening times.

Thank edwardbear80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 April 2014 via mobile

Good selection of owls, otters, deer etc. Nice setting. But the way the fencing is set up makes it very hard to get decent photos. Really could do with something like mounting blocks to stand on. They could also do with a larger car park, some people turned away as it was full when we were there. Their profits would go up and customers be happier if there was a larger range of food in the cafe.

Thank 4across
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol H, Owner at Chestnut Centre Otter, Owl and Wildlife Park, responded to this reviewResponded 29 April 2014

Thank you for reviewing the centre after your recent visit.

Our car park holds about 50 cars and many visitors choose to park on the highway on the occasional day the car park is full.

As we are in the Peak National Park the size of our coffee shop/retail shop was restricted and so our kitchen area is small and we can only produce a small but hopefully satisfying range of refreshments.

As always we take note of visitors comments and thank you for letting us know your thoughts.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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