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“Hotel Television Service is very bad”
3 of 5 bubbles Review of Arc Hotel

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Arc Hotel
Ranked #4 of 6 Hotels in Morogoro
Las Cruces, New Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hotel Television Service is very bad”
3 of 5 bubbles Reviewed 5 August 2013

I come here to stay for several weeks at a tine for business. Many others in my project also stay here for up to a month at a time. We de not speak Ki Swahili. Most guests here are foreigners. Yet, we only receive three or four local television channels in Swahili. The people who live here in Morogoro (including my driver) subscribe to a service for television, and the other hotels as well, Morogoro, Nashera, etc.) all receive CNN,BBC, Aljazeera, South African Sports channels and other English language channels. Why does this hotel have such poor television service? I have requested many times and there is always some kind of excuse about needing to get the technicians to come but nothing every happens. Are you trying to save money? Are you willing to risk loosing business on this matter?

Room Tip: Try and get one of the rooms with z view of the mountains.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svend K, Partner at Arc Hotel, responded to this review, 9 August 2013
Thank you for this review. You are right that our television service needs improvement, especially regarding English language channels. This will certainly be rectified as soon as possible and we trust that our service will satisfy you when you come again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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83 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
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English first
Dar es Salaam, Tanzania
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 5 August 2013

It was my second stay at ARC Hotel in Morogoro. The first time I liked the stay but this time the service has dropped dramatically.
The first room I got was close to the road and it was noisy. Additionally the bed was comfortable but each movement in the bed was escorted with noise. The second bedroom I got was better but it seems that the beds are becoming old. Additionally the room was not cleaned well and cobwebs can be seen in the room.
The meals are from very bad quality. I was served with cold food and this was suppose to be the charcoal grilled meat. The sauce was coming from the deep freezer and was frozen. I was really disappointed.
Maybe it was due to the fact that the owner was not around and things have been done in the "easy way".

Room Tip: Take a room away from the road.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R56-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svend K, Partner at Arc Hotel, responded to this review, 9 August 2013
Thank you for reviewing us. We take these comments very seriously and apologize.
Our management will immediately take action to rectify all the points you have made.
We look forward to your next visit when we trust that our service will satisfy you.
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Scotland
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 26 June 2013

We stayed in a lot of places in Tanzania but this was one of our favourites. It was great value for money compared to some other places. The view from the rooms is lovely. The rooms themselves were clean and comfortable. The staff were very helpful. It's on the outskirts of town and so was nice and quiet. The food was good.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oliveoil3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svend K, Partner at Arc Hotel, responded to this review, 15 November 2013
Thank you for your review - it was greatly appreciated!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rwanda
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 9 April 2013

Welcoming hotel slightly out of town, amidst green surroundings, quiet and relaxing. The rooms are not large, but simple and clean. Very efficient mosquito net on the bed. Restaurant and bar with a wide choice, especially of Indian (even Afghan!) food of good quality.

I read reviews with concern about the staff service. Things must have improved by now, because I found the staff not just courteous and efficient, but also skilled, for example in bar and table service, far more than in your average provincial hotel in Tanzania.

I would stay there again if they would offer competitive company rates, as there are cheaper options of acceptable quality in Morogoro.

Room Tip: I had a room just above the bar and was worried that I would be kept awake by the TV screen showing...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelerXY_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svend K, Partner at Arc Hotel, responded to this review, 9 August 2013
Thank you for these positive comments. They are indeed an encouragement for our staff. We look forward to welcoming you back to the Arc.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 30 March 2013

clean, basic rooms. i'd stay again for sure. the receptionist does not understand what you are saying properly at all which is really frustrating. the breakfast is all right. the view from the rooms is great - you can see the mountain. its also very peaceful.

  • Stayed April 2012, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Aleefia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svend K, Partner at Arc Hotel, responded to this review, 9 August 2013
Thank you for these positive comments. They are a good encouragement for our staff. We look forward to welcoming you back to the Arc In the meantime we will work on resolving the language problem.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 February 2013

It is a great hotel in a good location by Tanzanian standard. It is well run and I would stay there again for business purposes. The owner is very welcoming and did greet me when I arrived when I stayed last year. I have stayed there twice now and both occasions was the same standard.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spinksy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trym2010, Owner at Arc Hotel, responded to this review, 28 February 2013
Thank you for these comments. Our aim is to provide quality hospitality services and the comments provided by ‘Spinksy’ are indeed an encouragement for our staff to maintain and where possible to improve that quality for our guests. Dear ‘Spinksy’, we look forward to welcoming you back during 2013.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 20 January 2013 via mobile

I've been here a few times. The rooms are quaint and comfortable. The food is fantastic with a mix of local foods, Indian food, great pizzas, and the usual hotel menu. They have a nice outdoor patio for dining with a nice mix of music. They show soccer games outside on a large 'screen' as well. The front desk staff are always very friendly and helpful. The hotel is on the edge of town which keeps it quiet at night.

Stayed June 2012, travelled on business
Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trym2010, Owner at Arc Hotel, responded to this review, 24 January 2013
Thanks William S; we surely appreciate your brief and courteous report on your stay last summer.
Our new year’s resolutions aim to keep the service at top level and to continue expanding our services and hopefully build new facilities for our guests during 2013. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arc Hotel

Property: Arc Hotel
Address: P.O.Box 3112 | Old Dar es Salaam Road, Morogoro, Tanzania
Region: Tanzania > Morogoro Region > Morogoro
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 6 Hotels in Morogoro
Price Range (Based on Average Rates): £
Number of rooms: 27
Official Description (provided by the hotel):
The Arc Hotel opened in August 2009. It is a modern international level hotel. It is located at the outskirts of the city of Morogoro, approximately 2 km from the city centre, close to the main road to Dar es Salaam, Dodoma or Zambia. Arc Hotel offers comfortable double or single rooms/suites to meet the needs of both professionals and vacationers. All rooms on the upper floor have access to a private balcony looking out on the Eastern Arc (Uluguru) Mountains. The Arc Hotel 'Mikumi' restaurant offers a wide variety of dishes and indoor as well as open air services for breakfast, lunch and dinner. The menu includes local, as well as Indian, Chinese and international specialties. The open air service area also comprises the bar. Families with children are always welcome. An outdoor playground is available. Our staff will be happy to connect you with local tour operators for transport to the local attractions. The hotel is conveniently located close to Mikumi National Park, Udzungwa Mountains National Park, Uluguru Mountains and Selous Game Reserve. ... more   less 
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