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Arc Hotel
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Reviews (89)
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All reviewsmosquito netfeel very welcomewide varietythe staff was friendly and helpfulgreat place to stayrooms are comfortablebusiness tripnearby mountainsbalconyafricawifiindianpowerconnection
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48 - 53 of 89 reviews
Reviewed 26 August 2013

Not a big fan of the decor but the rooms are spacious and clean. The beds are big and comfortable. Love the shower. The staff are cooperative, but it would be even better if they could be more charming!

  • Stayed: August 2013, travelled on business
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Review collected in partnership with this hotel
Thank Hana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svend K, Partner at Arc Hotel, responded to this reviewResponded 28 August 2013

Thank you for these positive comments, especially about the rooms. We are somewhat puzzled about how to make the staff more ‘charming’. Maybe you could explain further next time you come to the Arc? We really hope to see you soon again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2013

Arriving early in the morning was no problem for the willing staff. The room was more than adequate and introduced my wife and I to sleeping under mosquito nets in a very comfortable bed. The food in the restaurant was selected from a large menu and we were cheerfully served large portions at a very reasonable price. The staff were very cooperative throughout our stay and despite leaving before breakfast they were able to give us some freshly prepared sandwiches and fruit.

  • Stayed: August 2013, travelled with family
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Thank Hoodwink7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svend K, Partner at Arc Hotel, responded to this reviewResponded 28 August 2013

Thank you for these positive comments. They are a good encouragement for our staff. We look forward to welcoming you back to the Arc.

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Reviewed 5 August 2013

I come here to stay for several weeks at a tine for business. Many others in my project also stay here for up to a month at a time. We de not speak Ki Swahili. Most guests here are foreigners. Yet, we only receive three or four local television channels in Swahili. The people who live here in Morogoro (including my driver) subscribe to a service for television, and the other hotels as well, Morogoro, Nashera, etc.) all receive CNN,BBC, Aljazeera, South African Sports channels and other English language channels. Why does this hotel have such poor television service? I have requested many times and there is always some kind of excuse about needing to get the technicians to come but nothing every happens. Are you trying to save money? Are you willing to risk loosing business on this matter?

Room Tip: Try and get one of the rooms with z view of the mountains.
  • Stayed: August 2013, travelled on business
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Thank Dan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svend K, Partner at Arc Hotel, responded to this reviewResponded 9 August 2013

Thank you for this review. You are right that our television service needs improvement, especially regarding English language channels. This will certainly be rectified as soon as possible and we trust that our service will satisfy you when you come again.

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Reviewed 5 August 2013

It was my second stay at ARC Hotel in Morogoro. The first time I liked the stay but this time the service has dropped dramatically.
The first room I got was close to the road and it was noisy. Additionally the bed was comfortable but each movement in the bed was escorted with noise. The second bedroom I got was better but it seems that the beds are becoming old. Additionally the room was not cleaned well and cobwebs can be seen in the room.
The meals are from very bad quality. I was served with cold food and this was suppose to be the charcoal grilled meat. The sauce was coming from the deep freezer and was frozen. I was really disappointed.
Maybe it was due to the fact that the owner was not around and things have been done in the "easy way".

Room Tip: Take a room away from the road.
  • Stayed: August 2013, travelled on business
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1  Thank R56-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svend K, Partner at Arc Hotel, responded to this reviewResponded 9 August 2013

Thank you for reviewing us. We take these comments very seriously and apologize.
Our management will immediately take action to rectify all the points you have made.
We look forward to your next visit when we trust that our service will satisfy you.

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Reviewed 26 June 2013

We stayed in a lot of places in Tanzania but this was one of our favourites. It was great value for money compared to some other places. The view from the rooms is lovely. The rooms themselves were clean and comfortable. The staff were very helpful. It's on the outskirts of town and so was nice and quiet. The food was good.

  • Stayed: June 2013, travelled as a couple
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Thank oliveoil3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Svend K, Partner at Arc Hotel, responded to this reviewResponded 15 November 2013

Thank you for your review - it was greatly appreciated!

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