We were a Group of 15 People (4 families) visiting Hotel Forellenhof in february. The hotel is nice, comfortable, spacious and clean. Good value for the Money.
We received excellent service from the administration staff, who also spoke very good English, while booking the rooms, and when we arrived they gave us a warm and Nice welcome.
The rooms where spacious and Nice, very clean. Big balcony. Comfortable beds and silence, made us sleep like princesses. Free Wifi in the rooms and other hotel areas was a big plus.
After skiing all day, it was nice to relax in the spa area.
Breakfast was excellent. The dinners were good enough, but the atmosphere were kind of ruined because of bad and rude service. This is our only complaint to this hotel. The waiters did not show you the kind of attention that you could expect from a 4-star hotel. They all seemed very stressed and eager to get you out of the restaurant as soon as possible. Being 4 active skiing families, we were kind of late to dinner, approx 7.30 pm. The waiters were rushing us to finish the dinner. One of them, a woman, were also rude to us several times. In addition, they weren't able to advice us choosing wine for the dinner. Serving only Austrian wines, not known to us, we could have needed some help here. But, the Food was varied and tasted good, and the main waiter at our table was nice and polite enough.
The bar area was spacious and nice, we were good taken care of by the barman Elvis, always smiling and being there to help you.
First time in Flachau we were surprised by the fantastic ski area. This was even better than expected, and we would definitely like to come back to the area. I also think that we will consider Hotel Forellenhod once again, but first we'll check out tripadvisor to find out if there might be any improvements in the restaurant service.
We could absolutely recommend this hotel to others.
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