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“Nice facilities, service could be better” 4 of 5 bubbles
Review of Sport- & Wellnesshotel Held

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Sport- & Wellnesshotel Held
Ranked #2 of 11 Hotels in Fugen
Certificate of Excellence
Gulpen, The Netherlands
Level Contributor
158 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
“Nice facilities, service could be better”
4 of 5 bubbles Reviewed 29 August 2009

The hotel is situated outside the village of Fugen, about half a mile from the main roadway through the Zillertal. We stayed in the recently renovated Zirben Doppelzimmer. Nice room with a beautiful view and a modern, nice bathroom. The hotel has wide open views all around but since it is not located in the heart of the village you might miss that typical Tirolean feeling. Be aware that you might experience a bit traffic noise from the roadway.

The restaurant is generally good although we found that the quality varied. You will have a choice out of three menu's each day. The service on our first night was terrible, we had tot wait 15 minutes before our drinks arrived and it took them 40 minutes to serve our first course which they served in the wrong order. The other days the service was ok, not excellent.

The hotel offers good bikes and has a very nice wellness area. However, they open different sauna's each day. This is a good example of the overall feeling we had in this hotel. The facilities are good but the hotel lacks a certain sense of hospitality you often get in Tirolean hotels. Apart from the service at dinner we noticed this in several small things e.g.:
- the tv automatically switches of after a period of time (in the middel of a program). Why?
- there was not enough showergel available (you only get two small portions eac day)
- towels could not be changed at the sauna area
- extra pillow was not delivered the first night
These are all small things but they add up. If this was not the case Held would be a perfect choice.

  • Stayed August 2009, travelled as a couple
    • 4 of 5 bubbles
    • 3 of 5 bubbles
    • 5 of 5 bubbles
    • 4 of 5 bubbles
    • 3 of 5 bubbles
Thank Elmer&Lizette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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211 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Additional Information about Sport- & Wellnesshotel Held

Property: Sport- & Wellnesshotel Held
Address: Kleinbodenerstrasse 6, Fugen 6263, Austria
Region: Austria > Austrian Alps > Tirol > Fugen
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Fugen
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sport- & Wellnesshotel Held 4.5*
Number of rooms: 73
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