How is it that Starbucks and McDonalds can train up their youthful employees to SMILE and engage the customer in some friendly banter whilst others involved in the hospitality sector fail miserably to deliver what is not exactly rocket science? After a rough crossing from Cebu in the Supercat ferry even a plastic smile would have been nice. But the hatchet faced lady behind the desk looked like she was auditioning for an Adams Family movie. Like so many other reviewers we were gven a frosty reception and a disapproving glance at my partner's admittedly short skirt. In fact the lady appeared to be supervising a new trainee and seemed oblivious to a rapidly growing queue as observation replaced participation as the priority of the day. Yes, you have guessed it ...our experience mirrored that of other writers here. The pool setting and the lobby area were simply beautiful and so atmospheric at night but the overall experience was flawed by the incompetence of the front desk and the failure of anyone to answer the room service extension for a whole morning. Full marks though to the quality and choice of food and to the waiter who manfully wielded a gigantic fan as he made futile attempts to fend off a plague of flies at breakfast. Would we go again? Bizzarely yes, because despite the faults it is a lovely place to stay, especially in one of the poolside villas that boast a bath tub. If only someone could introduce a unit on "giving the customer a good experience" into the company training manual.
- Also Known As:
- Sabin Hotel Ormoc