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“Careful when you cancel your reservation” 1 of 5 bubbles
Review of Villa Lolita Apartelle

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Villa Lolita Apartelle
Bacayan, Cebu City, Philippines
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Careful when you cancel your reservation”
1 of 5 bubbles Reviewed 15 April 2013

I made a reservation with them yesterday, April14, 2013 for two nights because I was after of the phone and room internet access which i will be needing for my official business trip here in tacloban. The attendant told me that i should made a 50% downpayment and in the event i will cancel my reservation, they will deduct 10% of what I have paid as long as it is done on or before 12nn on the reserved date. The room i availed was a deluxe room which is 980/night. So, 980 x 2nights x 50% = Php980. The attendant informed that they will deduct only Php98 as it is the 10% of Php980.00

This morning, April 15, 2013, i went there to inform them that i will be cancelling my reservation coz i might be questioned by my company as to why i checked in this hotel and transferred later to another one. They made me came back this afternoon because their office is not yet opened.

This afternoon, I was so pissed off because instead of deducting Php98.00, they doubled the amount because according to them, I made a two days reservation. Come on! In the reservation agreement, it is stated that --- "CANCELLATION MADE ON OR BEFORE 12NN OF THE RESERVED DATE, 10% OF THE WHOLE DAY RATE IS CHARGED AS NO SHOW FEE.
I asked my colleagues on their interpretation on this clause and we have the same understanding that 10% of 980 is chargeable because it is not indicated that 10% OF THE WHOLE DAY RATE X # OF DAYS RESERVED. Per them, it is should be 10% of the total amount of room charge. So, IF YOU WILL RESERVE THERE FOR TEN DAYS AND YOU WILL CANCEL, THEY WILL CHARGE YOU 10% OF PHP9800 (10X980).DISGUSTING!!!!

I understand if they will have no show fee for the first day coz this is a lost sale for them but not on the succeeding days because they can still open or make that available to others as soon as they are notified. For me, its unfair. Yet, THEIR MANAGEMENT REFUSED TO REFUND THAT SMALL AMOUNT.


Stayed April 2013, travelled on business
3 Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • English first
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English first
Level Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 3 April 2012

Ville Lolita Apartelle - Remember to bring your own mood lighting and fuffy pillows!

Ville Lolita Apartelle is conveniently located on Juan Luna St. in Tacloban with a short walk to such landmarks as Sto. Ninio Church, Divine Word Hospital, Chow King, Bo's Coffee and the legendary Giuseppi's Italian Restaurant. There are a variety of other 2-star hotels, pensiones, eateries and entertainment spots in the immediate area. Walk a block or two in any direction to reach one of the traffic corridors to Robinsons Mall, New Bus Terminal, Airport or town center.

Ville Lolita Apartelle is located in a new multi-story comercial building designed with shops in front and the Apartelle operating behind and above. This has the advantage of making the bedrooms secluded, so there is little or no road noise. A small reception area is located on the ground floor, along with a 24x7 security guard, house-keeping & laundry services, a small Function Room and several bedrooms. There are two more walk-up floors, each with four 2-bedroom and one 1-bedroom apartments.

The apartments are new, very spacious and nicely appointed with 3-piece sofa-set, Cable TV, fan, dining table & 4 chairs and kitchen equiped with sink, cupboards, basic dining service for 4, fridge and kettle. Each apartment also benefits from a wash-area and a stove and washing machice can be added by arrangement for a longer stay. WiFi is advertised, but I did not use it.

Bedrooms have ensuite CR, with hot & cold shower, along with air-conditioning, clothes cabinet and comfortable Queen-sized beds with foam mattress. Fresh looking bedsheets, towels, bar-soap and toilet tissue are provided. The provided pillows are foam rectangles, which do not induce sleep at all. Lighting is by flourescent-tube, so the whole experience is like being in hospital.

Ville Lolita Apartelle must receive an "excellent value for money" rating: because it is fresh, spacious, conveniently located and at the price of a regular hotel room for four, you get two private bedrooms, ensuite CR's, a living-room, a dining room and a kitchen. That's value for money!

Just remember to bring your own mood lighting and fluffy pillows!

Room Tip: Avoid the ground floor.
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  • Stayed March 2012, travelled solo
    • 4 of 5 bubbles
    • 4 of 5 bubbles
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
    • 3 of 5 bubbles
    • 2 of 5 bubbles
8 Thank SaranganiDiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Lolita Apartelle

Property: Villa Lolita Apartelle
Address: 64 Juan Luna St., Tacloban, Leyte Province 6500, Philippines
Region: Philippines > Visayas > Leyte Island > Leyte Province > Tacloban
Hotel Style:
Ranked #8 of 15 Speciality Lodging in Tacloban
Also Known As:
Villa Lolita Apartelle Tacloban, Leyte Island

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