I made a reservation with them yesterday, April14, 2013 for two nights because I was after of the phone and room internet access which i will be needing for my official business trip here in tacloban. The attendant told me that i should made a 50% downpayment and in the event i will cancel my reservation, they will deduct 10% of what I have paid as long as it is done on or before 12nn on the reserved date. The room i availed was a deluxe room which is 980/night. So, 980 x 2nights x 50% = Php980. The attendant informed that they will deduct only Php98 as it is the 10% of Php980.00
This morning, April 15, 2013, i went there to inform them that i will be cancelling my reservation coz i might be questioned by my company as to why i checked in this hotel and transferred later to another one. They made me came back this afternoon because their office is not yet opened.
This afternoon, I was so pissed off because instead of deducting Php98.00, they doubled the amount because according to them, I made a two days reservation. Come on! In the reservation agreement, it is stated that --- "CANCELLATION MADE ON OR BEFORE 12NN OF THE RESERVED DATE, 10% OF THE WHOLE DAY RATE IS CHARGED AS NO SHOW FEE.
I asked my colleagues on their interpretation on this clause and we have the same understanding that 10% of 980 is chargeable because it is not indicated that 10% OF THE WHOLE DAY RATE X # OF DAYS RESERVED. Per them, it is should be 10% of the total amount of room charge. So, IF YOU WILL RESERVE THERE FOR TEN DAYS AND YOU WILL CANCEL, THEY WILL CHARGE YOU 10% OF PHP9800 (10X980).DISGUSTING!!!!
I understand if they will have no show fee for the first day coz this is a lost sale for them but not on the succeeding days because they can still open or make that available to others as soon as they are notified. For me, its unfair. Yet, THEIR MANAGEMENT REFUSED TO REFUND THAT SMALL AMOUNT.
STILL WANT TO RESERVE? THINK OF IT...ROSENVIL PENSION IS A WAY LOT BETTER.
- Also Known As:
- Villa Lolita Apartelle Tacloban, Leyte Island