This place must have been modelled on Fawlty Towers.
We checked in before some colleagues & jokingly said we'd take the best rooms - we were told all rooms were the same. Clearly this was not so as my room had a large pillar 6" from the foot of the bed which meant I had to go sideways to get from one side of the room to the other. We were given the wifi codes but were NOT told that the wifi hadn't worked since the previous day (it did come on later).
There were no fire evacuation instructions in the room. I went to check out the fire exit door - it did open but led on to a part of the hotel which was still being constructed and then to the fire escape. Whether or not this fire escape did go down as far as the ground I was unable to discover. As someone else has said, this hotel is still being constructed by the looks of things and I too suspect that this is the reason why the lift doesn't work. I was on the 6th floor which meant some good exercise, especially with my luggage (although we were lucky in that someone did carry our luggage up to the room).
There is a fridge in the room but this has a glass door with a light inside so that I had to cover it with a towel at night. Bathroom was good.
Restaurant was reasonably ok although quite chaotic on our first evening - dishes were on, then they were off, then they were on again. Breakfast was poor as I don't eat meat - I requested something in lieu of the bacon which came with the eggs (eg hash browns, tomatoes etc) but there was nothing available. I requested a glass of water to take my malaria pill but had to purchase a bottle of water. There was no fruit juice although there was some very good mango which bizarrely came on the same plate as the egg & toast. Breakfast came with coffee included but when I asked for a second cup, this had to be paid for additionally! I said that I'd never before had breakfast in a hotel where I had to pay for a second cup of coffee; "Well that's the way we do it here" I was told.
I was working in my room for most of one of the days (continually having to go crab-wise between the bed and the pillar) and decided to go down to the cafe at lunch time for a sandwich; "No sandwiches until 2pm" I was told.
Compared with other hotels I've stayed in in the Philippines where service is really excellent, this place was dreadful
- Official Description (provided by the hotel):
- One look at the exceptionally stylish interiors and you will know Hotel XyZ is not your ordinary accommodation. With the facade and lobby boasting a cozy and modish look and feel, you get quite a true glimpse of what awaits you during your stay in Tacloban City. Inside our premises, you’ll find an array of guestrooms that are not only beautifully designed, but also furnished with top-of-the-line amenities that guarantee truly satisfying relaxation. In addition to these indulgent lodgings, an excellent selection of facilities and services are also available, ensuring that your leisure and business demands are always promptly addressed. Complementing these conveniences is the property’s location. Hotel XyZ sits near the city center, providing you easy access to the historical sites that Tacloban is famous for. Parks, banks, supermarkets, bus terminals, hospitals, and government offices are also within easy reach from the hotel. Regardless of the purpose of your visit, Hotel XyZ is the perfect home away from home here in Tacloban. ... more less
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- Also Known As:
- Hotel XYZ Tacloban, Leyte Island