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“Nice place”

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Oaks Seaforth Resort
Certificate of Excellence
Dunedin, New Zealand
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice place”
Reviewed 13 June 2014 via mobile

We stayed here as two couples in a two-bedroom, ocean view apartment. For the price, it did a really good job and view from front block 6th level was great. Furnishings were a little tired and spartan but grounds, particularly the lap pool and spa, were excellent. Jessica at reception was very responsive to our finickity requests. Upper deck on 'penthouse' should have a spa, otherwise penthouse description is very generous. Having tried a few others in Alex, we'd come back.

Stayed June 2014, travelled with friends
Helpful?
1 Thank lvfs3844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, 15 June 2014
Thank you for sharing your experience at Oaks Seaforth Resort. I am very pleased to hear that you enjoyed the location and the Resort facilities. Refurbishment of the apartments is currently underway and will be completed over the coming months. This will see all furniture replaced including beds which will be upgraded to King Beds and new drapes, carpets and re-painting etc. The new furniture we have had designed specifically for Seaforth Resort by interior designers. I will certainly take all your comments into consideration and I thank you for them. We hope to welcome you back at Seaforth next time you are on the Sunshine Coast.

Regards
Chris Dobinson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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502 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
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English first
Brisbane, Australia
Level 6 Contributor
197 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 11 June 2014

We stayed here just for one night on a Saturday night, we booked using booking.com and the reviews there were somewhat nicer than the ones on tripadvisor.com!
The hotel was alright, but as pointed out in the reviews below it is tired and needs work, which apparently is on going. Our apartment had not seen any of this upgrade work and although adequate was, as pointed out by many, a bit tired.
We stayed in the penthouse with the rooftop spa. It was acceptable, but it definitely missed the little touches. There was no mat/towel at the balcony door which meant after you had descended the stairs from the spa there was nowhere for you to wipe your feet, meaning you traipsed dirt etc throughout the apartment. The rooftop spa was filthy! I had to clean all the dirt and insects out of it before we could use it, I understand a rooftop spa is slightly more difficult to keep clean than an inside spa, but the amount of dirt and bugs that was in the spa certainly didn't accumulate since the room was serviced that morning, it had been accumulating for a long time.
What really annoys me when we stay in chain hotels is the credit card charge when booking, if you book online you must pay with credit card, there is no other payment option, however Oaks charge you a 1.5% surcharge for the privilege. In this day and age and at such a large resort, I do not like being charged for paying with my credit card.
Another thing that annoys me, is the, 30 minutes of 'free' internet per apartment per day. You cannot tell me that resorts of this size cannot offer their guests, free of charge, internet access. I have stayed in places all over the world, sometimes in remote areas and they don't restrict your internet access. We didn't require too much internet, however the fact that we were restricted was annoying!
On a positive note, the two staff that I spoke with were friendly and helpful. Free parking is available underground which we found convenient and definitely liked. The hotel is well situated, just far enough away from the night clubs etc, but not too far that you are restricted in your night life or day time activities.
We had a nice time at Oaks, but wouldn't rush back to stay here again. I would however consider possibly re-booking here once the hotel has been refurbished, it is in desperate need of some TLC and some updating. If you had kids, this place would probably suit you just fine as most of the apartments are self contained (ours was) and there are pools etc to entertain everyone.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liz_D27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, 15 June 2014
Thank you for sharing your experience at Oaks Seaforth Resort. Refurbishment of the apartments is currently underway and will be completed over the coming months. This will see all furniture replaced including beds which will be upgraded to King Beds and new drapes, carpets and re-painting etc. The new furniture we have had designed specifically for Seaforth Resort by interior designers. I will certainly take all your comments into consideration and I thank you for them. We hope to welcome you back at Seaforth next time you are on the Sunshine Coast.

Regards
Chris Dobinson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level 5 Contributor
67 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 10 June 2014

Stayed for 2 nights over Queens Birthday long weekend. Requested a oceanview room with a corner spa bath, requests were granted and we stayed in room 616 with magnificent views of the ocean. The 1 bedroom room came with kitchen with all the necessities. We has a metal spiral stairway leading up to a private rooftop with 2 banana lounge chairs, perfect to whale watch and drink the afternoon away. The corner spa is a bit on the small side so if you are two large adults it may be a squeeze. The room itself was great. The bed is a queen size a bit hard for Australian standards but we slept well anyway. The resort has 2 pools a lap pool and a lagoon style pool for the kids. It is close to a number of restaurants no more than a 10 minutes walk, the surf club as well. The staff and check in was very professional and made us feel welcome. I would recommend this rresort

Room Tip: stay in the oceanview queen 1 bedroom units
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jodragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, 15 June 2014
Thank you for sharing your experience at Oaks Seaforth Resort. I am very pleased to hear that you enjoyed the location, apartment and the Resort facilities. I am pleased that we could play a part in making your holiday an enjoyable and memorable experience for you and your family. Refurbishment of the apartments is currently underway and will be completed over the coming months. This will see all furniture replaced including beds which will be upgraded to King Beds and new drapes, carpets and re-painting etc. The new furniture we have had designed specifically for Seaforth Resort by interior designers. We certainly look forward to welcoming you back at Seaforth next time you are on the Sunshine Coast.

Regards
Chris Dobinson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

Not many places offer a one night stay in an apartment over the weekend but we got one easily at the Oaks. It was very clean and spacious with great jacuzzi bath and secure underground parking. Can't comment on the kitchen utensils as we didn't use them. Mattress could've done with replacing maybe with a bigger one but otherwise great stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 2013becca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, 3 June 2014
Thank you for sharing your experience at Oaks Seaforth Resort. I am very pleased to hear that you enjoyed your stay with us and the apartment.

The Resort is current undergoing a refurbishment full make over of all our apartments. This will see all furniture replaced including beds, new drapes, carpets etc. The new furniture we have had designed especially for this resort by interior designers. I do hope that you will come and stay with us again next time you are on the Sunshine Coast.


Regards
Chris Dobinson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 April 2014

Stayed 3 nights in 2 bedroom penthouse. Location and staff great, very friendly and helpful but the experience was let down by the decor in the unit. ( I know this is not strictly Oaks' fault as the units are owned by investors.) But...... If Oaks is to put their name on it, then they should require unit owners to lift their game and ensure the units have appropriate facilities and of a good standard.

We had a filthy dirty lounge in our unit that I would not let a dog sleep on !

Also if your going to call a unit a "penthouse" then it should be top class, not just gave a dangerous circular stairway leading up to a rooftop balcony with daggy chairs and table.

Lift your game Oaks....... Please

Room Tip: Ask for ocean view room and as high as possible to get away from street noise.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, 26 May 2014
I would like to thank you for taking the time to write a review regarding Oaks Seaforth Resort. I appreciate the feedback regarding any cleaning issues and I will ensure that this area is revisited with all staff concerned.

We are currently embarking on a refurbishment program of our rooms which will see all furniture, carpets, paint etc replaced. We are aiming to lift the overall standard by modernising these rooms and bringing them inline with the 4 star standard of Oaks vision. The new furniture we have had designed especially for this resort by interior designers. I do hope that you will come and stay with us again next time you are on the Sunshine Coast.

Regards

Chris Dobinson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 April 2014 via mobile

Myself and my partner stayed in a self contained apartment for 4 nights. While the location was excellent and the apartment was very spacious, we were not overly impressed. The kitchen was only very very basically equiped and some of the utensils had food residue on them. The matress on the queen bed seemed old and uncomfortable. The bathrooms were clean but not to a standard I would have expected from a large resort such as this. The recepfion staff were very helpful though and the swimming pools are very impressive. Will not be returning.

Stayed July 2013, travelled as a couple
Helpful?
1 Thank mellycupcakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, 23 April 2014
Thank you for taking the time to write a review regarding Oaks Seaforth Resort. I appreciate your feedback and I will ensure that this area is revisited with all staff concerned. The Resort is finalising preparations for a full make over in rooms. This will see all furniture replaced new drapes, carpets etc. The new furniture we have had designed especially for this resort by interior designers. I do hope that you will come and stay with us again next time you are on the Sunshine Coast.

Regards
Chris Dobinson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 April 2014

Oaks Seaforth was a lucky score for us as we booked Easter accommodation only a couple of weeks prior and only wanted 2 nights. Oaks Seaforth was very accommodating and luckily we were able to secure an ocean view apartment.

The reception staff were very friendly and check-in was a breeze. Great secure parking given it was such a busy time of year was very helpful.

The room was well laid out with great functionality, good size balcony but the furnishings were tired and stained. Despite this, the floors and bathrooms were clean and so was the bedding no problems there.

We thought the location was great, directly opposite the beach, just a walk across the road. Fish and Chips, gelato, supermarket and bottle shop downstairs which was also very convenient.

For a 4 Star hotel, the quality of the rooms were disappointing, but the location made it worthwhile stay.

Room Tip: Get an Ocean View Room, lovely views
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Dayle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OaksSeaforth, Manager at Oaks Seaforth Resort, responded to this review, 23 April 2014
Thank you for sharing your experience at Oaks Seaforth Resort. I am very pleased to hear that you enjoyed the location of the apartments and the Resort facilities. I am sorry that the overall standard did not meet your expectations. We are currently embarking on a refurbishment programme for our apartments. We are aiming to lift the overall standard by modernising these rooms and bringing them inline with the 4 star standard of Oaks vision which will see all furniture, carpets, paint etc replaced. I will certainly take all your comments into consideration and I thank you for them.

Regards
Chris Dobinson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oaks Seaforth Resort

Property: Oaks Seaforth Resort
Address: 98-110 Alexandra Parade, Alexandra Headland, Queensland 4572, Australia
Region: Australia > Queensland > Sunshine Coast > Alexandra Headland
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Alexandra Headland
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Oaks Seaforth Resort 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Located beachside on one of the Sunshine Coast’s most picturesque headlands, Oaks Seaforth Resort offers spacious 1, 2 and 3 bedroom Alexandra Headlands accommodation. All apartments and penthouses include spa baths and balconies and feature full kitchen facilities including microwave and dishwasher, as well as large open plan living areas. Each penthouse has a private rooftop balcony. ... more   less 
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Also Known As:
Oaks Seaforth Hotel Alexandra Headland
Hotel Oaks Seaforth

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