1- This is an outdoor activity place and they have guides. My family took a walk to the water fall and on the return hike back up the lodge, I barely could make it. I was short of breath, my skin was cold and clammy, I had tunnel and double vision and I was walking half a step at a time with my head down to get the blood flowing in my brain. I knew what I needed - I needed to be saved. Suddenly, the 17 year old boy with me and I heard a 4 wheel bike arriving. I stopped the guide and asked him to bring me back to the lodge. He informed me that I could not ride with him bc it is only for MEDICAL EMEGENCY. I informed him that I needed help. Then he looked at me from head to feet and said "You look OK and you will be proud when you make it back the lodge on your own". I then told him again -I need help. He told the kid with me that he should carry me and started laughing. I asked him again for help as I need to be really saved now and he again with his "superman xray vision" told me that his transportation was for medical emergency only. He then futher informed me and the boy I was with that we should radio the lodge if I need saving! My God, I was asking him already many times! He was the guide from the lodge that was suppose to save me! He was right there infront of me! I did not have any energy left to argue and I told him if he is not going to help me he should just go pass us... and he did ... and his last words were "You have the radio (walkie-talkie), call the lodge if you need help." As we was passing us, I told the boy with me that I will write about this if I make it through bc people should be infomred of the quality of guides that they provide. After he passed by us, he stopped 20 feet after and informed the kid I was with that he was going to take me! He then informed me to hop on the back. I did not get any help form him! I am about ready to faint and barely walking, yet this guide thought I could lift my leg alone with him sitting infront of that bike! Of course the light bulb in his brain suddenly opened and he realized he needed to stand bc my legs were not anymore stable-ARGH! He did bring me back in the lodge and dropped me off the front. There was no "Will you be fine?" I barely made it to the Aderondack chair in front of the entrance of the lodge and collapsed there.
WHEN YOU ASKED TO BE SAVED, YOU EXPECT TO BE SAVED IN A PLACE LIKE THIS!
2- If you have friends going with you on the trip, make sure you all reserve under ONE RESERVATION number. They do not tell you this so they can get your money and u end up not qualifying for the second person half price. They also lie when they tell you it is one full price and one half price because they do not tell you that you need to have the same reservation number. They make you reserve and then tell you IT IS NOT REFUNDABLE!!! SO my husband and I paid full price and out daughter got the half price. Her friend that was book by his parents had to pay full also instead of half price. Then I told the people in the reservations that they can share a room and have 2 twin beds- I was told, the price is per person NOT PER ROOM. When I addressed this issue in the lodge, they told me that it was because the friend and my daughter had their own rooms...WE WERE NEVER GIVEN THE SECOND HALF PRICE rebate! Stupid reservation staff!
3- Our room was never cleaned in 3 days- go figure that one out! We were instructed to put a certain sign if we wanted it cleaned and we did...still no cleaning lady came. We had mud all over!
4- The food was mostly good except for one night the "special bird" was so hard it was not eatable. They accomodated the allergies of the family.
5- The spa is a hot tub and sauna...and that is it. There are no other services so do not expect a real "spa".
6- To find the place, we were instructed to go to "rue de l'iglise" (translated, church street). So we drove around the church many times and waited there! No one was there. The place was further up the main highway in a RESTAURANT! Gee, say restaurant not church!
7- Oh, we did see some moose.
8- They only have satellite phone
9- There is one computer...why can't they have wireless?
10- The resevation person will tell you to bring your bike helmets. They have mountain bikes (about 16 maybe) and only 8 helmets...Can't they buy more as that is not expensive at all? For the price they are charging, we should not be bringing the helmets.
11- My husband enjoyed the hikes. He had the experienced guide.
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- Also Known As:
- Auberge De Montagne Des Chic Chocs Hotel Quebec