No lager or soda water or J2O in Windsor Room bar staff had to keep running downstairs, when catering for a function booked in advance, you would think the bar would be fully stocked! Had to ask for food which had been ordered but not ready. Attitude of staff and management left a lot to be desired, demanding payment without being given an invoice and being told to go home and get the money today at such a reception is a poor level of customer relations. This was a funeral wake not a wedding or christening and a little compassion would not have gone amiss. Rooms were adequate but not of a good standard, windows could not be opened and cleanliness needs to be looked at especially when the Manageress is overly keen on quoting health and safety company policies. When asking for left over food to be wrapped up for taking home anyone would think that we had asked for something out of the ordinary and being told we could watch CCTV to see how many people had eaten was an absolute joke! Overall not somewhere that would be recommended to either locals when considering any type of reception or tourists considering staying overnight.
- Official Description (provided by the hotel):
- Hotel with café bar & restaurant ... more less
- Reservation Options:
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- Also Known As:
- Regal Hotel Thornton Cleveleys, Lancashire