We hate to write a negative review but feel the need to offer an honest account of our experience. With more care and attention this could be so good. We booked the B&B Lorikeet Room for seven nights with a one night 'gap' half way through. On arrival we cruised up and down for a while before we found the house as it is secluded, with no sign outside. Although advertised as a B&B we were informed in advance that breakfast is no longer provided, but that we could supply our own breakfast provisions, which we had elected to do. The room is separate from the main house and had a table and chairs, crockery and cutlery, a microwave, kettle and an electric cooler. The bed was very comfortable (but had only one reading lamp!), the shower efficient. Returning that evening, to our surprise we found our used breakfast dishes unwashed on the table, tea/coffee/milk not replenished, the bin not emptied. The owners were not contactable. The room is not advertised as self catering, there is no sink and cleaning materials (we looked), so we scalded out the dishes one by one in the tiny hand basin in the shower room. The following morning it was embarrassing to have to ask the owner if she would wash up the breakfast dishes and replace the beverages, but she agreed, although she seemed surprised to be asked. During our whole stay the room and toilet/shower room were not cleaned, the bed linen not changed. We felt we were ‘bothering’ the owners when we needed to request more toilet rolls. The shower room window would not close as the handle was faulty, so getting out of the shower was ‘bracing’. We were very glad an electric heater was provided in the main room. Some of the outside lights were not working, which meant very careful entry via steps in the dark; this was not attended to although we reported it. The owner very kindly stored our bags for us on a one night side trip, and on our return we found that at least the towels had been changed. We were offered no price reduction to reflect the lack of service that would have been provided for seven one night stays. With a deep clean (including the grubby carpet) and proper servicing this room could be great, although we would not in any way describe it as ‘luxury’ accommodation. Location is good, about 15 minutes’ walk to Chatswood CBD and station, the free wifi worked well and it is very quiet. Would recommend as a one night stay.
- Official Description (provided by the hotel):
- A colonial, rustic Australian home close to National Parks,cafes, Chatswood Theatre, shopping centre and public transport with easy access to Sydney's city centre. ... more less