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“Way beyond my expectation”

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Hotel Royal Highness
Ranked #3 of 5 Hotels in Tinsukia
Reviewed 12 December 2012

This is a new hotel in the town of Tinsukia and boasts of being three star. We shortlisted this hotel for couple of pre-marriage functions and the marriage function. The service and transparency in terms of billing and commercial deals of this hotel was terrible.

On 29th Nov, I hosted a party for frens and family. The dinner was to start at 8.30 pm, the dinner started at 10.15 pm! The starters were pathetic and cold. The starters were served in a ordinary tray without any heating arrangement in the last week of November in a roof top party.

On 30th Nov, another pre-marriage function was held in the afternoon. The lunch was to start at 12.30 pm, the lunch started at 1.30 pm. The non-veg and some of the veg items were missing from the buffet. The full lunch arrived only after half of the guests completed their lunch and that too the non veg items were half cooked.

On the 30th Nov, a dinner was organised for a max number of 180 guests. One of the sweet dishes and a tawa dish was missing from the buffet. The sweet dish was organised after 80% of the guests finished their dinner.

The food was OK but not what was served to us during food tasting. The rice was overcooked. The starters were cold and pathetic. The soup was OK on couple of occasions and was terrible on 29th Nov.

And most importantly, these people dupe you. During the dinner, no quarter plate or bowl was kept for sweet dishes, therefore lot of people used fresh plates for dinner and this resulted in additional number of plates being used. We had to pay for 50 such additional plates after negotiations.

We asked for additional rooms on 29th and 30th Nov. We were told that the all rooms are totally booked. On 29th Nov the hotel staff called us asking that for Guests havn't checked in yet. We told them we have no bookings on 29th as the hotel couldn't confirm us the rooms but they insisted that we have confirmed bookings. On asking for email confirmation(which we did send them for everything), they failed to show us anything.

On 30th Nov, the hotel was staff was not at all cooperative in terms of providing an early check in, though rooms were vacant.

Frankly, speaking you should not take a chance with this place for important functions. The Chef and the Resident Manager will talk of big things and assure you of every possible help but when their services are required the most they will fail miserably.

  • Stayed: November 2012, travelled with family
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4  Thank Rishi_Del
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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47 - 49 of 49 reviews

Reviewed 2 July 2012

Frankly speaking, I was not expecting such a good property in Tinsukia, but it was a good one. Rooms are spic n span and food is good. Staff is helpful, as I did face some initial problems with the Ac and Coffeemaker, but prompt service was provided. Homely atmosphere was an added advantage, when you dont know anyone in the town. Recommendable place.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
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7  Thank ryanranjit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2015
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  • Stayed: August 2015, travelled on business
    • Sleep Quality
    • Service
Thank Acert2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Royal Highness

Address: G.N.B. Road | Khaitan Palaza, Tinsukia 786125, India
Region: India > Assam > Tinsukia District > Tinsukia
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Tinsukia
Price Range: £31 - £55 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Royal Highness 3*
Number of rooms: 27
Official Description (provided by the hotel):
A classic experience of fine taste,committed hospitality & serene ambiance. ... more   less 
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