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“Average hotel with poor service”
Review of Hotel KRC Palace

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Hotel KRC Palace
Ranked #1 of 7 Hotels in Tezpur
Certificate of Excellence
New Delhi
Level 5 Contributor
64 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Average hotel with poor service”
Reviewed 27 February 2014

Spent a day at this hotel, food was not so great and service was not cordial at all. Guys there need some pep talk by the management. Price was alright. They also have a banquet and if there is a marriage party, one could forget about a good night's sleep...as most of the times there is 'party all night'.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dipankar_Pakhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRCpalace, Owner at Hotel KRC Palace, responded to this review, 15 May 2014
Dear Sir ,
Thank you for your kind gesture to take out time and review for us. We are extremely apologetic if your stay with us was not comfortable enough for such reason as you have mentioned. We will make sure this doesn't happen again. We at Hotel KRC Palace are very particular about providing good service and comfortable stay to our guest. We would look forward to your association with us and make sure anything such doesn't happen again.
Regards
Chetan saraf
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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105 reviews from our community

Traveller rating
    39
    51
    12
    3
    0
See reviews for
32
11
8
38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Mumbai (Bombay), India
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 February 2014

I visited the hotel in September'2013.
The hotel is superb and it was fantastic stay.

The rooms, bathrooms are very clean and spacious.
The room service is good and Check In and Check Out is also quick and easy.

The hotel has its Saloon which is again adds to your stay.

The food is bit expensive in restaurant; however you don't have any other option in Tezpur close proximity.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RahulGupta_Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rohit2009, Owner at Hotel KRC Palace, responded to this review, 9 November 2014
Dear Guest,

Every guest is valued at Hotel KRC Palace , and we are delighted to be your chosen hotel during your recent stay at Tezpur. We hope that you Experienced Exceptional Service as intended by our Management and Staff.

We sincerely appreciate your business and we value the opinions and suggestions given by you, we shall definitely work towards them. Thank you for letting us know about your experience and we would be glad if you would recommend us to your colleagues, friends and family.

Thank You ,
Chetan Saraf
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guwahati, India
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 December 2013

u dnt really have lots of choices in this town , however this hotel fits right to ur pocket as well as taste.. cozy n clean rooms... decent interiors... they even have a couple of lovely suites which comes wd a pleasant surprise of the jacuzzi.. well thats why i am a regular... on the ground floor they have a nice spa wd a good choice of wellness treatments u can pamper urself to.. the food is alright but they do have an all night menu ...which again is a great delight in a town like tezpur. housekeeping is the best part which makes sure that one stays wd all comfort in the room... however, watch out for the waiters may surprise u with their attitude.. overall ... good deal!

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pooja1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetansaraf, Owner at Hotel KRC Palace, responded to this review, 5 December 2014
Dear Guest,

Every guest is valued at Hotel KRC Palace , and we are delighted to be your chosen hotel during your recent stay at Tezpur. We hope that you Experienced Exceptional Service as intended by our Management and Staff. We regret the fact that you suffered such a disturbance during your stay at our hotel. All our rooms are noise free somehow the lift engine had some problem because of which it made that noise. I assure you that it is not a regular happening at our hotel and request you to give us a chance to serve you again very soon.

We sincerely appreciate your business and we value the opinions and suggestions given by you, we shall definitely work towards them. Thank you for letting us know about your experience and we would be glad if you would recommend us to your colleagues, friends and family.

Thank You ,
Chetan Saraf
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level 4 Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 21 December 2013 via mobile

The hotel is great placed right in the city tezpur. The staff was quite helpful and looked at all my requests. The rooms are clean and beautiful. The reservation desk upgraded me cause I was pretty tired landed at 12 in the night and had to leave early. Overall a nice experience.

Stayed December 2013, travelled on business
Helpful?
2 Thank maxmanav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetansaraf, Owner at Hotel KRC Palace, responded to this review, 5 December 2014
Dear Guest,

Every guest is valued at Hotel KRC Palace , and we are delighted to be your chosen hotel during your recent stay at Tezpur. We hope that you Experienced Exceptional Service as intended by our Management and Staff.

We sincerely appreciate your business and we value the opinions and suggestions given by you, we shall definitely work towards them. Thank you for letting us know about your experience and we would be glad if you would recommend us to your colleagues, friends and family.

Thank You ,
Chetan Saraf
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tinsukia, India
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 December 2013

Read the review in tripadvisor forum and was pleasantly surprised to get the amenities as good as it was promised ! Would definitely recommend this hotel to one and all . The staff is veri friendly and courteous !!!!!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bharati2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetansaraf, Owner at Hotel KRC Palace, responded to this review, 5 December 2014
Dear Guest,

Every guest is valued at Hotel KRC Palace , and we are delighted to be your chosen hotel during your recent stay at Tezpur. We hope that you Experienced Exceptional Service as intended by our Management and Staff.

We sincerely appreciate your business and we value the opinions and suggestions given by you, we shall definitely work towards them. Thank you for letting us know about your experience and we would be glad if you would recommend us to your colleagues, friends and family.

Thank You ,
Chetan Saraf
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2013

This Hotel is by far the best Hotel I have come across in the Northern Banks of Assam. My stay here was a short one. The staff here is very cooperative. I have had a homely feeling staying there. Their food was very tasty and the rooms were very clean. The washrooms were hygienic. The unisex saloon is also very good. The professional service of the saloon was very pleasing and commendable

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank arjun265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetansaraf, Owner at Hotel KRC Palace, responded to this review, 5 December 2014
Dear Guest,

Every guest is valued at Hotel KRC Palace , and we are delighted to be your chosen hotel during your recent stay at Tezpur. We hope that you Experienced Exceptional Service as intended by our Management and Staff.

We sincerely appreciate your business and we value the opinions and suggestions given by you, we shall definitely work towards them. Thank you for letting us know about your experience and we would be glad if you would recommend us to your colleagues, friends and family.

Thank You ,
Chetan Saraf
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
1 review
Reviewed 14 November 2013

I had gone to krc palace last year with my family. My stay there was enjoyable and comfortable. The staff is curtious and helful. The room we chose was amazing and very clean. The place is very classy with amazing food. What I look for in a hotel is cleanliness and krc palace scored full in that. All in all it was a pleasurable stay and the place gives value for money. I can recommend it to others without any hesitation.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rashmi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chetansaraf, Owner at Hotel KRC Palace, responded to this review, 5 December 2014
Dear Guest,

Every guest is valued at Hotel KRC Palace , and we are delighted to be your chosen hotel during your recent stay at Tezpur. We hope that you Experienced Exceptional Service as intended by our Management and Staff.

We sincerely appreciate your business and we value the opinions and suggestions given by you, we shall definitely work towards them. Thank you for letting us know about your experience and we would be glad if you would recommend us to your colleagues, friends and family.

Thank You ,
Chetan Saraf
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel KRC Palace

Property: Hotel KRC Palace
Address: J.N. Road | Kacharigaon, Tezpur 784001, India
Region: India > Assam > Sonitpur District > Tezpur
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Tezpur
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel KRC Palace 3*
Number of rooms: 32
Official Description (provided by the hotel):
We are one of the best budget hotel in Tezpur (Assam) providing 3 star amenities for valuable customers. Well equiped conference hall and restaurant serving a wide variety of cuisine and drinks. The spacious and luxurious rooms and suites in this Tezpur budget hotel will bliss you to a world of subtle elegance, ambience and enjoyable experience. ... more   less 
Reservation Options:
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Also Known As:
Hotel KRC Palace Tezpur, Assam

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