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“reasonable place” 4 of 5 bubbles
Review of United 21 Grassland Resorts

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United 21 Grassland Resorts
Certificate of Excellence
kohima
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“reasonable place”
4 of 5 bubbles Reviewed 9 April 2013

we stayed here as a group with family in april 2013. It is reasonably good place (or resort as they would like to call it), considering the fact that Kaziranga is in a far corner of the country with not a single five or three star rated property in this particular region. The best advantage of this resort is that it is very near to the main entrance of the Kaziranga National Park (KNP) so you spend less than 10 minutes on the road for the game drives/ elephant rides.
The service is on expected lines. We stayed in the best cottage of the resort which had a spacious bathroom with jacuzzi, a well maintained lawn and garden and a small kitchen and a hall and front ground level veranda (sit out). Housekeeping was standard, room service was reasonably good. The cost of the cottage was approx $240.
The fittings in the bathroom need some maintenance/replacement and two bathrobes would have been better than just one. Toiletries, towels and bathroom requirements are available but no bathroom slippers. Rooms were clean and so were the sheets and pillows.
TataSky is available in the TV which is fitted in the bedroom. No TV in the hall (but that hardly matters as it is national park resort).
The food was good, particularly the Indian food. Try the naan and mutton rogenjosh. starters in the form of spicy chicken, spicy button mushrooms and the fish fingers were also good.
the staff were cordial and got your requests done. We tipped well, because the resort was on full occupancy and they had told us that the resort was understaffed. We were warned that due to full occupancy and shortage of staff room service would not be available but tipping ensured five star attention and room service. Full occupancy also ensured absence of a la cart menu for dinner and only buffet dinner was available for all the guests. the buffet had two non-veg, one veg, rice, nan (indian bread) and one sweet (average gulab jamuns). Likewise breakfast was only buffet and room service was not available. The kitchen could not keep up with the flow of customers as we all had to wait quite long for toast, puri (indian bread) and even boiled eggs. The kids did not like the breakfast because it was very basic. no sausages, bacon, choice of eggs, or even south indian items.
cost of food and beverages is reasonable. the bar is basic, stay away from it, drink in the lawn space outside your rooms/cottages.
The most helpful person was Pramod. He took care of all our needs in a very personalised manner and he was actually the all in one concierge and room service and even solved our out of resort needs. This is our second stay at this place and we have recommended this place to many of our friends and the overall feedback is that Pramod makes this place tick. We perhaps would not go back if he is not employed here.
There are other places which are more luxurious than this place in KNP but its close proximity to the park's entrance and personalised care by Promod is an advantage. Overall food is good. Service can improve but it is reasonably good. swimming pool is standard and good, gym is below par. kitchen in our cottage did not have amenities except an empty fridge and a hot water kettle, no cleaning requirements, no wastebasket in the kitchen, no utensils, bare and naked kitchen.

Room Tip: stay in the cottages.
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  • Stayed April 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AbuMetha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 reviews from our community

Traveller rating
    21
    31
    16
    3
    5
See reviews for
44
15
3
1
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Sibsagar, India
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 3 April 2013

Grasslands resort is one of few standard resorts in kaziranga.Many consider it an odd mixture of good facilities , friendly staff layout and patchy service.
i found the staff pleasant and friendly everytime i visited the place
Rooms and fittings are pleasant and clean with comfortable beds, however the resort is bit overpriced compared to similar properties around.
Food is of course excellent , not overpriced though the service can improve

  • Stayed March 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank abdul a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 15 February 2013

Grasslands is an odd mixture of good facilities and friendly staff and inconvenient layout and patchy service.
The staff are pleasant and friendly however they seem to lack experience meeting the needs of western tourists.
Rooms and fittings are pleasant and clean with comfortable beds, however the resort is plagued with the common Indian failing of regular blackouts.
Food is mediocre and service can be very slow, even when there is a known travel departure deadline.

  • Stayed January 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 23 January 2013

Grassland definitely scores the highest when it comes to resorts around Kaziranga National Park, with it's great location(just next to the highway), making it very easily accessible, excellent service (the staff are always on their feet & ready to help), well manicured gardens, a great place to spend time with family & friends; The rooms are very spacious & neat, with spacious bathrooms; Tariff starts at around 3.5K upto around 12K for luxury cottages, each cottage having a different interior; The restaurant has a good variety of food to offer; complimentary breakfast is quite ok; the lounge & the bar offers very good ambience; a nice swimming pool with good privacy, gym, spa are other things on offer; there is also a children's play area & a small lake with boating facility; they also arrange trekking & safaris; We had taken our own car, but I heard that they have airport pick & drop facility too; All in all, it's been a very good experience... Next time we're there, will try Iora resort (nearby), which I felt was also very good...

  • Stayed October 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Malavika_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 5 January 2013

We were travelling in december last week and I was told only higher category rooms were available and then told they could accomodate us in the deluxe rooms for 3.8k a night inclusive of taxes and breakfast, provided we transferred the money online, immediately. Not wanting to be stranded out there we did the same. The rooms were clean and the facilies were good. But the surprises came the next day morning. We were told that someone will come to our cottage and take us to the elephant safari at 5 am, no one turned up! We waited and then walked by to the reception area there was a guy waiting seemingly upset that we were late! Then we were told that we needed to take our own vehicle when it was clearly told to us that they will arrange for the transport! Our driver was still asleep with his phone off, we had to request some other driver to drop us and he charged Rs200 for a 1 km drive.

Then came the Jeep safari, we were told 1.6K for a jeep all inclusive, then discovered that we had to pay Rs.400 per head more in addition to this. The jeep safari was a waste as we could hardly see anything.

At the time of checkout we were billed some 4.7k for the room instead of 3.8k! Then they stated they had some taxes etc. The staff even lied and denied having confirmed an all inclusive room at the time of booking and the email confirmation did not contain the tariff, we could not even argue. We were then charged for the driver's dorm that we were told was free... so everything costed us like some 10k for 24 hours and we stayed there just for about 15 hours! We could have easily saved 40% of this amount by staying at some place at Kohora.

We felt sore and cheated and left the place feeling looted.

Room Tip: Nardus rooms are private and away from the other cottages, you can see a nice sunset from there.
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  • Stayed December 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Earthchild1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yashogaan, Public Relations Manager at United 21 Grassland Resorts, responded to this review, 15 January 2013
Hi Earthchild,

Firstly we apologize for the inconveniences caused to you. We think the issue came up because of miscommunication from both ends. We would be more careful in future.

Thanks for your feedback as it really helps us to serve customers better.

Thank You,
United 21 Grassland Resort, Kaziranga
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guwahati, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 13 November 2012

went to kaziranga with three friends of mine... couldnt find booking in Iora , hence tried this .. turned out to be a wonderful experience.. the open space here is much more than Iora resort.. the service here is professional , yet homely..as in when we asked for arrangement of bonfire, they did so without any hesitation.. accordingly arrangement for outdoor dinner was made ... hotel arranges elephant safaria nd jeep safari on payment.. however i would advise them to pick up hotel inmates to the given point via some cab to the elephant safari point.. we had our own vehicle, so it was not an issue.. all facilities were well maintained.. as in sports.. cricket and volleyball was not available though mentioned in the list of entertainment.. hiowever, doesnt matter, ryt? swimming pool upto mark. food - both indian and continental items are good. one or two dishes were too spicy or not as per their description on menu..but again thats personal choice.. overall if you coming with family, and can afford 4k per night, this would be the ultimate stop for u.

Room Tip: for people with budget travel , you can try executive rooms with an extra bed.. cottages have a char...
See more room tips
  • Stayed November 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank akashdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 13 September 2012

I did not spend much time at the hotel but the room i stayed in was huge, opening to garden, big and comfy bathroom, nice beds and pillows and very clean. I stayed here after spending some time in Sunderban and Kolkatta and the hotel food was beyond delicious. Especially the garlic naan was the best i've ever had. The chef would visit our table before we ordered, explaining the food and taking ournorders personally, noting our spice requirements. I would stay here again...

Stayed December 2011, travelled with friends
Helpful?
1 Thank Burak D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about United 21 Grassland Resorts

Property: United 21 Grassland Resorts
Address: Harmoti, Bagori Range, Kaziranga National Park 785106, India (Formerly Grassland Resorts and Hotel)
Region: India > Assam > Kaziranga National Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 6 Hotels in Kaziranga National Park
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — United 21 Grassland Resorts 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
United 21 Grass Land, Kaziranga offers a fine stay with its impeccable services, gratifying hospitality and innate warmth. The uniquely decorated rooms replete with all the modern amenities beckon the guests for a relaxed stay. United 21 Grass Land is located at Grass Land, Harmoti, Bagori range. the biggest attraction-Kaziranga National Park-hosts two-thirds of the world's Great One-horned Rhinoceroses and also holds the record for protecting the highest density of tigers in the world.The Burhi Mai Than (Approx. 2km) and the Borbeel Lake (Approx. 8km) in addition to the tea gardens are some of the places that can be visited from the resort. In-house restaurant dishes out a wide selection of scrumptious and lip-smacking Indian and international delicacies to cajole the taste buds. ... more   less 
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Also Known As:
United 21 Grassland Resorts Kaziranga National Park, Assam

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