we stayed here as a group with family in april 2013. It is reasonably good place (or resort as they would like to call it), considering the fact that Kaziranga is in a far corner of the country with not a single five or three star rated property in this particular region. The best advantage of this resort is that it is very near to the main entrance of the Kaziranga National Park (KNP) so you spend less than 10 minutes on the road for the game drives/ elephant rides.
The service is on expected lines. We stayed in the best cottage of the resort which had a spacious bathroom with jacuzzi, a well maintained lawn and garden and a small kitchen and a hall and front ground level veranda (sit out). Housekeeping was standard, room service was reasonably good. The cost of the cottage was approx $240.
The fittings in the bathroom need some maintenance/replacement and two bathrobes would have been better than just one. Toiletries, towels and bathroom requirements are available but no bathroom slippers. Rooms were clean and so were the sheets and pillows.
TataSky is available in the TV which is fitted in the bedroom. No TV in the hall (but that hardly matters as it is national park resort).
The food was good, particularly the Indian food. Try the naan and mutton rogenjosh. starters in the form of spicy chicken, spicy button mushrooms and the fish fingers were also good.
the staff were cordial and got your requests done. We tipped well, because the resort was on full occupancy and they had told us that the resort was understaffed. We were warned that due to full occupancy and shortage of staff room service would not be available but tipping ensured five star attention and room service. Full occupancy also ensured absence of a la cart menu for dinner and only buffet dinner was available for all the guests. the buffet had two non-veg, one veg, rice, nan (indian bread) and one sweet (average gulab jamuns). Likewise breakfast was only buffet and room service was not available. The kitchen could not keep up with the flow of customers as we all had to wait quite long for toast, puri (indian bread) and even boiled eggs. The kids did not like the breakfast because it was very basic. no sausages, bacon, choice of eggs, or even south indian items.
cost of food and beverages is reasonable. the bar is basic, stay away from it, drink in the lawn space outside your rooms/cottages.
The most helpful person was Pramod. He took care of all our needs in a very personalised manner and he was actually the all in one concierge and room service and even solved our out of resort needs. This is our second stay at this place and we have recommended this place to many of our friends and the overall feedback is that Pramod makes this place tick. We perhaps would not go back if he is not employed here.
There are other places which are more luxurious than this place in KNP but its close proximity to the park's entrance and personalised care by Promod is an advantage. Overall food is good. Service can improve but it is reasonably good. swimming pool is standard and good, gym is below par. kitchen in our cottage did not have amenities except an empty fridge and a hot water kettle, no cleaning requirements, no wastebasket in the kitchen, no utensils, bare and naked kitchen.
- Official Description (provided by the hotel):
- United 21 Grass Land, Kaziranga offers a fine stay with its impeccable services, gratifying hospitality and innate warmth. The uniquely decorated rooms replete with all the modern amenities beckon the guests for a relaxed stay. United 21 Grass Land is located at Grass Land, Harmoti, Bagori range. the biggest attraction-Kaziranga National Park-hosts two-thirds of the world's Great One-horned Rhinoceroses and also holds the record for protecting the highest density of tigers in the world.The Burhi Mai Than (Approx. 2km) and the Borbeel Lake (Approx. 8km) in addition to the tea gardens are some of the places that can be visited from the resort. In-house restaurant dishes out a wide selection of scrumptious and lip-smacking Indian and international delicacies to cajole the taste buds. ... more less
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- Also Known As:
- United 21 Grassland Resorts Kaziranga National Park, Assam