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“Best experience yet” 5 of 5 bubbles
Review of United 21 Grassland Resorts

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United 21 Grassland Resorts
Certificate of Excellence
1 review
“Best experience yet”
5 of 5 bubbles Reviewed 5 May 2014

Room was well decorated, spacious and well equipped with HDTV, Fridge, AC etc. restaurant and food quality was superb, lawn and swimming pool was also nice. Overall environment and service was fantastic.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arnab K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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76 reviews from our community

Traveller rating
    21
    31
    16
    3
    5
See reviews for
44
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
Bengaluru, India
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 28 April 2014

We’ve been regular guests at Grassland for the past several years, but have lately observed a downward trend, basically after United-21 has taken over this property. Earlier it was I should say the best resort at Kaziranga, with immaculate service, superbly well-maintained, great food, everything just best in class. But over the last one year, we’ve have observed that the rooms & compound no more seem to be as well maintained like earlier, the fences & hedges are disappearing due to lack of care & the service has gone down as well. Earlier, they used to provide very good toiletries -- tooth-paste, tooth-brush, good quality shampoo, soaps, body lotions, etc in the bathrooms & towels used to be very clean. But nowadays, the towels are not as clean & no tooth-paste or tooth-brush, & low quality soaps, lotion, etc. Earlier room service used to be very punctual, but now we see that first of all the powder milk they provided in the rooms must have expired long back; as soon as we put in the coffee, the whole coffee was spoilt. When we asked for fresh packets, it took a long time & finally they gave new packets that were equally bad. The cups were not clean either & there were no spoons. But the biggest shock we got this time was that the front portico of the club-house has been completely demolished, God knows for what??? It was this portico that added beauty to the club-house, where one could sit, relaxing & enjoying the cool breeze. But after it has been removed, the club-house looks like an ordinary school building!!! Is a resort supposed to look like this..??? Is that called esthetics..??? It’s high time United-21 takes some serious steps to bring back the high standards & esthetics maintained by the previous owners…

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ManoharTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kazirangaresort, General Manager at United 21 Grassland Resorts, responded to this review, 5 May 2014
Dear Mr. Manohar,

Thank you for taking the time to tell us why our service failed to meet your expectations. We would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice.

We value your business, and would like to address your concerns as quickly as possible. We regret the inconvenience you have experienced regarding towels, toiletries, room service. Please note we use branded current dated product, however may we assure you that we are investigating the causes and problem to rectify the same

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Please know that I will personally be handling your case, and will be in contact with you on a regular basis, until this issue is resolved to your satisfaction. May I have you mobile number to contact you as soon as possible once the issue is identified.

It is our goal to restore your confidence in our company by solving this problem and preventing it from happening again.

At United 21 Resort, Kaziranga it is our constant endeavour to provide you with high standards of personalized service and efficiency.

We look forward to the pleasure of welcoming you again,

Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 19 April 2014

I am just coming back from the resort.Stayed there for 2 days(16th noon to 18th morning) at executive room ELATUS. Very poor quality of hospitality (except The Manager)...service is too much slow,very non professional attitude by the receptionist Mr. Hazarika (only for his lack of communication,I failed to attend the Elephant safari).Need to improve much more in terms of professionalism towards service quality.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank SomenMukherjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kazirangaresort, General Manager at United 21 Grassland Resorts, responded to this review, 25 April 2014
Dear Mr. Mukherjee,

Thank you for taking the time and letting us know about your experience at United-21 Resort, Kaziranga. We would like to acknowledge the receipt of your feedback. Thank you for bringing these points to our notice.

On behalf of United-21 Resort, Kaziranga, kindly accept our sincere apologies for not being able to provide timely service and we are really sorry you missed your Elephant safari. We assure you that we are currently looking into this matter and have already taken corrective measures to improve our services.

It is our goal to restore your confidence in our company by resolving this issue and preventing it from happening again.

At United 21 Resort, Kaziranga, it is our constant endeavour to provide you high standards of personalized service and efficiency.

Thanks & Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 2 April 2014

We visited this pace in mid-March, In my opinion its perfect time. This resort is excellent with all modern amenities, hotel staffs are really helpful. My wife had headache and when asked manager for some hair-oil, he himself went to his room to get it, as there are no shops nearby. We liked the place so much that we planned to come here again soon.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SagnikIndian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurgaon, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

The resort is spread over 5 acres, The rooms are vary spacious and comfortable. Resort facility is quite good and environment is quite calm. The staffs are very courtesies. They arrange all the trip for enjoyment at kaziranga

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank pankajk_ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calcutta, West Bengal, India
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

We stayed at the resort on 28 / 29 dec 2013. Excellent , enjoyed every bit. Very near to the Gates of Kaziranga National Park. Only point of grudge : due to the Christmas / New Year rush ... all the meals (breakfast was complimentary) was buffet ............ one was not allowed to order as per menu. The kids had a great time playing in the many open spaces / fields.

Room Tip: We stayed at Nardus ( all rooms are named after a type of Grass) at the back side. Bit isolated. Try...
See more room tips
  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ArnabSur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
india
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 7 January 2014

we stayed in this resort at the end of dec2013.Rooms are spacious,resort is neat & clean.The food is tasty ,but overpriced.But there is a lot of shortage of staff,as certain things we needed,we had to make repeated calls to front desk.There is a lot of slack in service as the waiter refused to give us finger bowl on our face,as the restaurant was full.On the day of our return journey,the night before we were told that breakfast would be served by 8 am,but on that day ,there was no breakfast ,& only by managers plea we atleast had bread butter.The manager at the front desk was humble & certainly was giving lot of efforts to improve the service singlehandedly.Location is very good ,nearest resort to kohra range in kaziranga forest

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank brita76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about United 21 Grassland Resorts

Property: United 21 Grassland Resorts
Address: Harmoti, Bagori Range, Kaziranga National Park 785106, India (Formerly Grassland Resorts and Hotel)
Region: India > Assam > Kaziranga National Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 6 Hotels in Kaziranga National Park
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — United 21 Grassland Resorts 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
United 21 Grass Land, Kaziranga offers a fine stay with its impeccable services, gratifying hospitality and innate warmth. The uniquely decorated rooms replete with all the modern amenities beckon the guests for a relaxed stay. United 21 Grass Land is located at Grass Land, Harmoti, Bagori range. the biggest attraction-Kaziranga National Park-hosts two-thirds of the world's Great One-horned Rhinoceroses and also holds the record for protecting the highest density of tigers in the world.The Burhi Mai Than (Approx. 2km) and the Borbeel Lake (Approx. 8km) in addition to the tea gardens are some of the places that can be visited from the resort. In-house restaurant dishes out a wide selection of scrumptious and lip-smacking Indian and international delicacies to cajole the taste buds. ... more   less 
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Also Known As:
United 21 Grassland Resorts Kaziranga National Park, Assam

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