I am an IHG Gold Member, and have stayed at several of their brands. Unfortunately, my last stay at this hotel was a nightmare. The non-smoking rooms smelled strongly of smoke and the towels that were put in my room on 2 different nights were dirty. To top it off, the hotel charged me for extra person fees, even through there were 2 people staying in one room and 1 in the other. Any other hotel would have removed those charges upon verification of the number of guests. The front desks seemed unable to make any changes without a manager approval who was not on duty. Finally spoke to the manager a day later, Luis Felipe Rivera Espinosa, and he actually said the extra guests fee's were my fault at the time of reservation - and that I should have been more careful - WOW. That was enough for me. I'll be staying at the brand new City Express hotel a block away from now on.
- Official Description (provided by the hotel):
- We are conveniently located at the entrance of Irapuato City. Only 40 km from the Bajio Intl. Airport and close to various industrial parks. Our hotel is a 3 floor building with 86 rooms and 15 suites for long stays. All rates include our express breakfast and services such as laundromat service and high speed Internet. ... more less
- Reservation Options:
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