We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
United-21 Paradise, Ooty
Nearby Hotels
US$44
Booking.com
View Deal
InnTheWild(Masinagudi)
US$88
Booking.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
De Rock Jungle Living(Masinagudi)(Great Value!)
US$62
Booking.com
View Deal
  • Free Parking
  • Restaurant
Bear Mountain Jungle Resort(Masinagudi)(Great Value!)
US$85
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$72
Priceline
View Deal
  • Free Parking
  • Restaurant
Jungle Hut(Masinagudi)
US$111
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$94
Priceline
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Safari Land Farm & Guest House(Masinagudi)(Great Value!)
US$62
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$53
Priceline
View Deal
Certificate of Excellence
  • Free Parking
  • Restaurant
Glen View Resort(Masinagudi)
TripAdvisor
View Deal
  • Free Parking
  • Restaurant
Casa Deep Woods(Masinagudi)
TripAdvisor
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
TripAdvisor
View Deal
  • Free Wifi
  • Free Parking
The Nest Inn(Masinagudi)
No availability for your dates from our partners
  • Free Parking
  • Restaurant
Reviews (62)
Filter reviews
62 results
Traveller rating
19
19
9
8
7
Traveller type
Time of year
LanguageAll languages
19
19
9
8
7
Show reviews that mention
All reviewstea gardenawesome locationrooms are cleana wonderful staysight seeingfood qualitytreknilgirisootyresortforestclimate
Filter
Updating list...
36 - 41 of 62 reviews
Reviewed 30 June 2014

The resort is mainly meant for bikers and trekkers and not for families. We had booked two rooms in County Cottage category from 26th June 2014 to 29th June 2014 but on arrival at the resort found major renovation works under progress. We were consequently allotted classic cottage room No. 101 and 102 which were cheaper than the ones we had booked. These rooms were quite small compared to rooms we would find in any decent resort or hotel in Ooty or elsewhere for that matter.

We also found the parking space for cars being insufficient with debris being strewn in the parking lot as a result of which we had to shift our car a couple of times to accommodate other vehicles. The lack of space even otherwise as only a handful of cars could be parked, was a drawback considering the fact that the resort is 25 KMS away from Ooty on the road to Gudalur.

We also found that mineral water bottles were not available during our stay even if we wanted to buy the same. Newspapers were also not available in rooms and we had to manage with previous day's papers at the Reception. The flush in the toilet in one of the rooms i.e. 101 had not been working and not repaired despite our request.

On 27th June 2014, the complimentary breakfast was delayed by more than an hour and with the full compliment being available only from 09:00 AM onwards instead of the designated time of 07:30 AM. The restaurant was so located that we had to climb steps which were quite steep on our way back to the cottage after complimentary breakfast which would leave any elderly gentleman and a lady exhausted.

We also found that many of the vegetarian items in menu were not available on any of the days and we had to manage with whatever was available though food available was of good quality.

The resort had decent views of the valley though at Rs. 3900 plus taxes per cottage per day, one would expect better views and value for money. Therefore, this resort is not recommended to those travelling to Ooty on a holiday with families.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Srikantha78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panoramic_OotyResort, General Manager at United-21 Paradise, Ooty, responded to this reviewResponded 4 July 2014

Dear Ms/Mr Srikanth,

Thank you for taking the time and letting us know about your experience at our United 21 Paradise Ooty. We would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice.

On behalf of United 21 Paradise Ooty, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel. We genuinely regret the inconvenience caused to you during your stay.

We value your business, and would like to address your concerns as quickly as possible. Regret inconvenience caused because of renovation work which is scheduled to get over by end of this month, we had also taken serious note on delay in service during breakfast, May we assure you that we are investigating the causes and will rectify the same.

I look forward to the pleasure of welcoming you again,

Thank you.

Yours sincerely,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Highlights of 2 nights stay are staying in the Tea Estate and their private Mountain Walk. The view from room is awesome. Cottages are nicely designed.

The location is on Ooty-Mysore highway, 25kms away from Ooty. It is must to have private vehicle to reach this place as buses are too crowded and less frequent. Attractions like Pykara Boathouse, Dam and Pykara Falls (The best attraction in Ooty) are nearby.

Food was good. Staff was polite and helpful.

Room Tip: Cottages at Height offer nice view of Valley and Tea estate.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vijay_Bhosale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

its 25 kms away from Ooty, maintenance going on.Not clean,Almost an empty menu,Most of the items were not available.Taste of the food is just adjustable.Had a small amount change(Rs 80) in the restaurant bill,so that they were not giving us the entire bill for the 3 days stay we had there.We had to fight for the Hotel Bill.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TessRaison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panoramic_OotyResort, Manager at United-21 Paradise, Ooty, responded to this reviewResponded 9 May 2014

Dear Ms & Mr Raison,

We thank you for taking the time to tell us why our service failed to meet your expectations. We would like to acknowledge the receipt of your feedback and thank you for bringing these points to our notice.

We value your feedback and would address your concerns as quickly as possible. We highly regret the inconvenience caused to you, but we would also like to remind you that there was heavy rainfall, thunder and lightning in Ooty on the day you checked in. As a result, there were power fluctuations in the area and EPABX was not working for some time.

I understand your frustration, and assure you that we would pursue this matter on a priority basis to avoid such incidents in the future. It is our goal to restore your confidence in our company by solving this problem and preventing it from happening again. At United 21 Paradise - Ooty, it is our constant endeavour to provide you with high standards of personalized service and efficiency.

I look forward to the pleasure of welcoming you again,

Thanks & Regards,


Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

I stayed in this hotel for 4 Days and 3 nights. The first thing impressed me is whatever I read about this hotel and what I saw there were exactly the same (Which is normally not the case). These guys don’t over advertise them but whatever they say is actually there.

The staffs over here in the hotel are very respectful. They speak very fluent Hindi, English and Tamil and maybe other languages also. They are very polite and they are ready to help you at any time. Room service, Housekeeping staff all very responsive and very courteous.
Restaurant serves you food, which is good which tastes like homemade food. Not too flashy stuff on the menu but whatever they serve is good and very reasonable priced.
Come to the location, it is 4 KMS from a place called Naduvattam and it is very easily located. It is situated in middle of an amazing mountain ranges and the greenery here is abundant. For people who want to see yester years Ooty should stay here.
Rooms and restrooms are very clean. Probably the bed could have been little bigger but still manageable. The viewpoint in the "Crystal Cottage" is amazing. Hot water not at all a problem, and good power backup and parking.
Sightseeing.
Pykara - 7 KMS
Cinema Shooting spot - 11 KMS
Ooty - 28 KMS

Overall, I strongly recommend this place.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Satish N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

A good place to relax. Resort has a very good view.
Staff is very polite and helpful. Quality of food is good.
Room is also very good and well maintaned.

Downside: If you are planning on sight seeing since this resort is located around 25 kms out of ooty, travel is a overhead, also its would be preferable if you would hire a taxi for entire duration of stay.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank priya8910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews