I visited the Kings Arms for dinner last year and had a very nice meal and good service. So, I decided to take some friend there last night. It was a hot and busy evening, but there were plenty of staff on duty so I don't think that was an issue. When the waiter took our order he practically barked at me for my order. One of my guests found a hair in her starter. We mentioned to our waiter when they came to clear but he didn't apologise or offer an alternative. Another member of staff came over - one of the hostesses I believe - to confirm we had found a hair and offered an alternative. My guest chose not to, understandably. The main course came and was very average also, but luckily no hairs this time. The waiter hadn't pointed out that fries came with one of the meals, so we ordered more which turned out to be unnecessary. Dessert was underwhelming too. Bill came. No apology and nothing deducted from the bill as a gesture. Clearly no one really cared. Personally, I will not be going back and do not recommend it. Real shame, as it is a really nice building and has a good atmosphere. Could do much, much better.
- Official Description (provided by the hotel):
- The Kings Arms Hotel is a fine dining restaurant, boutique hotel and bar. Recently refurbished this historical building has been modernised offering quality in all departments. ... more less
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