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“Needs some 'Proper' management - continues to be a let down...”
Review of The Old Mill

The Old Mill
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Ranked #19 of 70 Restaurants in Berkhamsted
Price range: US$13 - US$51
Cuisines: European, British, Pub, Gastropub
More restaurant details
Restaurant details
Good for: Child-friendly, Business meetings, Romantic
Dining options: After-hours, Breakfast, Delivery, Outdoor Seating, Reservations
Description: Great Fresh Food, Top Quality Beers, Wine and Spirits and cheerful friendly team!
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Needs some 'Proper' management - continues to be a let down...”
Reviewed 30 August 2014

We live at this end of town and always optimistically come in, in the hope the hope that it will turn the corner and reach its potential. Since the refit we were particularly optimistic and we have had a couple of conversations with what appear to be enthusiastic more senior staff, but they soon go and sadly this place plods on rudderless and not really being half as good as it could be...

Generally the food is not really worth what is being charged. Today we were served an alternative part of the dish without being consulted and sadly this is not the first time. Food service wise it's as though the vision is there but the application and skill to make it happen is not. Don't get me wrong i am not expecting anything 'amazing' but just for the place to drag itself up to the level of its competition.

We shall no doubt find ourselves back in here in a month or two having forgotten about this experience and in the hope that they might have finally got it right....lets hope they do because the building and outside spaces certainly warrant much better service and food which ultimately must come from the lack of managerial skill or effort.....We'll see....

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Marc7373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OldMillManager, General Manager at The Old Mill, responded to this review, 8 September 2014
Dear Marc,

I have taken the time to read through your review and I would like to firstly apologise for all the times the old mill has let you down.


The Old Mill is a wonderful pub, in a wonderful town, we do have some fantastic guests who I always try my very hardest to serve the best i possibly can.

You are right when saying that there have been numerous managers, constantly promising change, and quite possibly to your eyes, nothing ever has.

I can only assure that we are slowly trying to get the Old Mill back to where it was.

Please feel free to email me as so we could discuss your recent visit.

Kind Regards

Stefan Pfefferle
stefan.pfefferle@peachpubs.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
London
Level Contributor
169 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 99 helpful votes
“An average lunch that could have been much better. Aubrey steak very disappointing.”
Reviewed 29 August 2014

This was a large family occasion for a birthday celebration. We were warned that service would be slow and it certainly was. Most of the party were satisfied with the food but the mains took the best part of an hour to appear. We did raise the delat at the time but it not seem to help. The restaurant would appear to be under new management since our visit and that is perhaps no bad thing.

My own main was a steak chosen from the Aubrey's range. I had really looked forward to this. It was very ordinary.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MASWScreenwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Really good experience”
Reviewed 28 August 2014

We had a really nice lunch here today. There is plenty of choice on the menu and I highly recommend the seared Tuna Nicoise, which is delicious. The staff are friendly and helpful. I probably wouldn't order coffee here again, but everything else was great and we were very happy.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Juliucas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
158 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Good Pub Fare”
Reviewed 27 August 2014

Rotten day, lashing it down, 2 hours to get to the venue due to an accident, better be good! It didn't disappoint us. We all went for the specials of the day which was various hamburgers in different formats, veggie, lamb and beef etc all served with "chunky" chips and garnish all nicely presented.
The only downside? too hot inside as the heating was on due to the inclement weather, a small point.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Key West, Florida
Level Contributor
9 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Sit outside round the back next to the water mill!”
Reviewed 18 August 2014 via mobile

If you sit next to the water mill round the back late afternoon it's lovely! There is no one sitting there so it's very peaceful and quiet. Try the hot dog because it's not a processed hot dog it's a local flavoursome big sausage in lovely fresh bread.

Helpful?
1 Thank _Advisorrrrrrrr_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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