We booked in November for a 3 night stay in February. We booked a two bedroom apartment. The motel advised that these were not actually at the motel but down the road a bit so we asked for something similar at the motel itself. We were told then that it would be a studio which we could live with but we were not told that it would not have proper cooking facilities. After being shown to our room and discovering this we went back to reception to advise that we had brought food with us and intended to cook meals, in particular breakfast. They were not at all interested in putting us in a room that better suited our needs. There is an electric frypan and some basic plates, utensils etc but no sink, no way to clean up at all. They told us to use the frypan then stack everything up when we went out in the morning and they would clean it up. We returned at 1:30pm on day 1 having purchased some local bread and fillings and everything was just as we had left it - no clean plates or cutlery. We went to reception again and asked why they hadn't done what they promised. Again not interested, we were told, they would get to us when they could. It was done eventually. On day 2 this worked slightly better. The room servicing is basically a dishes and towel swap. They don't make the bed or clean anything. On the third day they didn't replace the coffee or any other supplies which we discovered the next morning when getting up to make a coffee. We rang reception to get some. Again not interested, wait until 8pm until the office is open, tough luck, was their reaction.
Other gripes - despite booking a long way in advance we were given the disabled unit. We don't know why this wasn't kept for disabled people or last minute walk ups. Wasted on us. The bed was quite firm as many have said.
Good points - the location, which is an easy stroll to town and many other places is excellent and the courtyard in the middle with outdoor furniture was very nice.
Could be a great motel but let down by shockingly bad service. There is lots of accommodation in Raglan, try elsewhere.
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