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“Worst dining experience ever - don't go there!”
1 of 5 bubbles Review of Restaurant Le Chateau - CLOSED

Restaurant Le Chateau
Cuisines: French
Dining options: Dinner, After-hours, Reservations, Seating
Restaurant details
Dining options: Dinner, After-hours, Reservations, Seating
Sunderland
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Worst dining experience ever - don't go there!”
1 of 5 bubbles Reviewed 9 January 2014

While France continues to delight with its new generation of wonderful new chefs and artisans determined to infuse everything that made French cuisine famous but with a much less Franco-centric, Anglo-phobic attitude, there are bound to be one or two exceptions that prove certain prejudices, particularly about attitudes to 'customer service', still prevail, Despite its beautiful location and, on the face of it, potential ambiance this restaurant, I'm afraid, falls into the latter category.

Things didn't start well when we announced my wife and daughter were vegetarian. We were brusquely informed that the chef could not accommodate a change to the menu and that they would have to 'make do' - which involved eating two starters from which the meat and fish could be removed. Not only that, the attitude of the waiters(with one notable, and noticeably embarrassed, exception) continued to be frosty for the duration of the evening. When our main meal arrived - almost cold and after what seemed like an interminable wait - we decided to complain, something I think I have done I think twice in my adult life.

Please don't get me wrong - I despise rudeness in anyone and like to think (having worked in customer-facing roles myself previously) I always empathise with overworked, poorly-paid staff. I don't want 'customer service' to become the excuse for modern servitude that some employers and, regrettably, many consumers, seem to think is perfectly acceptable these days. However, neither do I expect to be either blatantly ignored or the butt of sarcastic comments from staff (I speak French fluently - which visibly shocked them once this was finally known).

I'll spare you all the litany of incidents, but suffice to say I have never left a restaurant as angry as I did that night.

I picked the restaurant after having popped along to look at the place earlier that day and, on the face of it, and with a bit of tweeking, this place could be a real gem. However, memorable it was but only for the wrong reasons and a 'last night of the holidays' treat for friends and family was ruined.

It has taken me six months to write this review. I always prefer to comment on negative experiences once I have had time to reflect and possibly reconsider. However, after months of deliberation, my calm and measured opinion is...just don't go there!

If you want a real 'experience', try the Manoir d'Hautgente hotel/restaurant at the edge of the village of Coly just along the road instead. This is the real deal. A little more expensive, but an altogether different experience - and beautiful setting to boot. And - at the end of your sioree - you may get to leave with a little less money but a lot more self-respect...

Vive la France Nouvelle!!!

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank jay_collinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

44 reviews from our community

Visitor rating
    19
    18
    3
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Shropshire
Level Contributor
148 reviews
61 restaurant reviews
common_n_restaurant_reviews_1bd8 157 helpful votes
“Great food at a reasonable price”
5 of 5 bubbles Reviewed 8 September 2013

Whilst on a weeks walking holiday in the Dordogne we ate in six different restaurants all of which were good but Le Chateau was the best.
The restaurant was half full (it was mid week) and the staff were attentive without being OTT. I noted they also have accommodation so have made a note to go back in the future and stay there as well.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ShropshireOldfart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
130 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 63 helpful votes
“Excellent meal in wonderful setting at a reasonable price”
5 of 5 bubbles Reviewed 13 October 2012

The setting in a 15th century chateau is beautiful. The food was well-prepared and beautifully presented with friendly service and the portions were a bit larger than is typical for modern French food.

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank phillyvoyagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lambersart, France
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“splendid”
5 of 5 bubbles Reviewed 12 September 2012

the staff and the location was perfect. nothing bad to say. everything was tasty and in summer yau can eat outside in the court. not so expensive for the quality.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank cedric523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thalwil, Switzerland
Level Contributor
24 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Magical”
5 of 5 bubbles Reviewed 5 July 2012

This restaurant was recommended by our B&B hosts and we were very grateful. The evening was fantastic. First, the setting is just awesome. We sat in the courtyard and it felt like something out of a fairytale. Second, the service was excellent. We had 3 different people, all friendly and helpful, attending to us and so how could we not feel well cared for? Third, the food was delicious. After ordering your meal, they take you into the caste's wine cellar so that you can choose your own wine. Fantastic! And it's worthwhile to walk around the town a bit too - - several really charming buildings. All around great experience.

  • Visited June 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank ExpatInCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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