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“Top Family Holiday”

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Blue Lagoon Village
Ranked #1 of 13 Hotels in Kefalos
Certificate of Excellence
She3ffield
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Top Family Holiday”
Reviewed 26 August 2011

Just got back from 2 weeks at the BLV, family main holiday with 2 kids 5 and 7. Flew from Birmingham and flight was excellent arrived early and set up the holiday well, Kos airport I bit slow and seriously needs to change to cope with amount of air traffic. transfer was about 10 mins.
Check in was very quick and then straight on a golf buggy with all the luggage to the room, up quite a few stairs and the driver insisted he would do all the carrying as we were on holiday!
We were in block 6000, family room with sea view, lovely view and great room, plenty of storage space, 2 bedrooms great size and nicely decored out, 2 flat screen TV's and comfy beds, air con lovely, bathroom good size with nice large headed shower. Had a few problems in here with water leaking from roof in toilet and shower head being broken, but within the same day all sorted. Room could be a bit noisy from the entertainment but always finished at 11 on the dot so not really that much of a problem.
Entertainment was mixed, good start for the kids at 8 with 30 mins of dancing and generally messing about, kids loved it, then bit of presentation from Thomson related activities and bingo (yes I know it sounds bad but only for 10 mins and prizes were good up to 150 euros for a house!) Followed by entertainment usually of a dancing/singing nature, sometimes a little uncomfortable but you can dip in and out during the week if not your cup of tea, plenty of drinks areas if not.
Pools were good, though crowded on the activity pool which did remind me a bit of butlins! The main pool however was amazing, very big and never crowded. Beach lovely as well, lovely huts if you get there early, sea crystal clear. In terms of reserving sunbeds, people do it, if you want somewhere to sit round the pool you have to do it I'm afraid, I was down for 8 and got a good set of 4 beds on the large pool, on the activity pool you need to be earlier than that. Across the 2 weeks, there was never any towels removed for reserving.
Food in our opinion was good and not always the same, good choice and the italian and chinese were of a good quality, especially the chinese, usual feedback would be to have a little warmer but was always just warm enough.
Thought the price was expensive for the holiday but for what we got out of it worth the money. Would we go back more than likely!

Room Tip: We were in block 6000, very centrally located good view
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  • Stayed August 2011, travelled with family
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    • Cleanliness
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Helpful?
1 Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
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  • Rooms
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  • Value
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Traveller tips help you choose the right room.   Room tips (358)
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English first
Surrey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2011

First, I suspect there would be more reviews if the Thomson website actually linked its Blue Lagoon Village page to the right Trip Advisor reviews - it currently links to the Blue Lagoon Resort (its sister hotel) which is at the other end of Kos!

Anyway, on to the Village. I don't recognise the majority of bad points raised by the reviewer who appears to have stayed at the same time as we did (we're a family of 3 including our 6 year old daughter). One that I did recognise was the room booking issue. On arrival (very quick from the airport, less than 15 mins on the transfer coach), we were told the room we had booked wouldn't be available for 2 days. Initially, this was irritating but they made up for it by upgrading us to a larger Family Room, albeit with a garden view instead of the sea view we had booked. They also gave us the choice of staying in that room or moving to the one we had originally booked, even giving us the opportunity to compare them before making our choice. We chose to stay and forego the sea view as the room was great.

That was the only problem with the Village and, given a few others had this, I'd put it down as teething trouble for a hotel that's only been open for a few months. So, the good things:

1. Location - excellent if you're looking to get away from it all, which we were. Yes, it looks like a large area of cliffs was excavated to make way for the Village but no problem with that! The coach trips in and out provided some stunning views, given the ascent/descent required.

2. Weather - unbelievably good - we saw clouds on just one day out of eleven. Otherwise blue skies and hot sun (low to mid 30s Celsius) every day.

3. Room - immaculately clean, so I don't understand the 'dirty' remark in the other review. The room make-up service was excellent. We were advised in the room 'book' not to drink the tap water, so bottled water is a must. However, it's available at all the bars and we regularly got 4 or 5 half litre bottles at a time. There's a mini-fridge in the room but it only had the water in it on arrival. You'll need to keep it stocked yourself but that's easy enough and the one time we rang for it, it turned up in about 5 minutes.

4. Food - great selection in the Aegean main restaurant (buffet) which changed regularly. A huge variety and good quality - no upset tummies here. The magazine article I read while I was there said around 11% of people get some tummy trouble in Greece but it compared pretty favourably with 54% for India. Australia came in at 10%, which was a bit surprising! We also tried the Adventure Barbecue and the Italian which were equally good. We skipped the Thalassa as it wasn't part of the all-inclusive.

5. Drink - plenty available on the all-inclusive and we stuck to that. If you choose the other drinks, it can be a bit pricey.

6. Facilities - top notch. My wife and I both received a complementary 30 minute head, shoulders and back massage (after the room booking problem) in the spa. Superb. I had a look at the spa menu and while it's not cheap, it looks comprehensive and if you want to be pampered, plenty to choose from.

7. Pools/beach - we used the main pool, which is huge, and the activities pool which is also large but shallower. The water was cold but when it's 35 degrees c. air temperature, it's just what you need. The beach is very long and has plenty of sun loungers, more than enough and useful when the pool areas are full. The wind was surprisingly strong, given there wasn't a cloud in sight, which did kick the sand up occasionally but was also useful for cooling down. It's a bit rocky until you're about 5 or 6 metres into the water but no big deal there.

8. Kids - when we asked our daughter what she enjoyed the most, it was Kids Club! It also gave us 2 hours a day (except Wednesdays) to ourselves.

Overall, we had a great time. The staff, who appear to be from all over Europe, were very professional and we only had friendly, polite service throughout. OK, the evening entertainment was largely amateur and put on by the Thomson people but enjoyable, even when they forgot their lines! There were 2 or 3 more professional shows, including a fakir, who was very good on our last night. I'm happy to recommend the Village and I'm sure the teething trouble will get sorted out - it didn't spoil our holiday and just caused a bit of irritation at the start.

One final thing, beware of Kos airport! Nothing to do with the resort but it was chaotic on departure and far too small to deal with the numbers of people who show up during the summer. We had to go through 3 long queues over about 1.5 hours, 1 each for checking in, baggage drop and security.

Room Tip: Family Rooms have a separate room for the kids with large TV - highly recommended
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  • Stayed August 2011, travelled with family
    • Value
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    • Service
Helpful?
2 Thank Davverke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 August 2011

Never have i wanted to leave a holiday destination quite as much as this one, and I have travelled to many many places. Just got back today after the worst 11 days, so bad in fact that I will be writing to both The Blue Lagoon and Thomson looking for some sort of compensation, disgustingly overpriced for what you get, and a chain of catastrophic errors, untrained and ill informed staff, dirty rooms, overbooked rooms for many guests which had been going on all season....come on, my Family paid nearly £3500 for 2 adults and a 3 year old. The food was disgusting! The location is built into the bottom of a mountain there are steep inclines and steps throughout NOT relaxing AT All,. There is no access to any of the beauty of Greece, the nearest life is a 40 Euro cab ride just to go out for a meal or buy a packet of headache tablets, and trust me, the unbelievably dire evening entertainment would give you one from the onset. I actually am utterly appalled at how bad this hotel and its staff were, I even told the front desk I felt like I was in a prison camp after requesting an early flight home and being told there was no availability, so I actually couldn't get the hell out of there. Please save your money and don't bother. There are so many better places to go for half the price and still come home with change in your pocket.....and a smile on your family's face.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
9 Thank Sarah Helen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementBLV, Manager at Blue Lagoon Village, responded to this review, 2 September 2011
Thank you for your time in posting on Trip Advisor. We wish you had also found the time during your stay with us to inform us of your dissappointment. We are really surprised to read all these negative comments as the majority of guests staying with us are thrilled and their reviews have brought us to the top of the ratings! We are constanlty auditing all areas mentioned in your review (cleanliness, food quality, evening entertainment, etc) and the standards of service are 5* +++! About the location of the hotel there is really not much we can do and also about the lack of flights to get you home sooner... Still, if we had known we (and your Tour Operator Representatives) could have offered you alternative accommodation. Our goal is to please all guests but some are just not happy with our offer or the way we have set-up our product, it can happen and we are ready to accept this, also.
Once again we want to express our feelings for you, we wish you had given us the opportunity to offer you alternatives to make your holidays as enjoyable as possible.
The Management of Blue Lagoon Village.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
131 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 22 August 2011

We stayed at the hotel for one week and we wish we could stay longer.
The hotel is very clean and the decoration is amazing. It's above any 5 stars all inclusive hotel standards.
We were two adults with two kids, and had two rooms. Each room was very big with 32" LCD TV.
Every day the cleaning lady made us a different animal out of towels.
The food was tasty and the amount of food is unvelievable.
The drinks and desserts are nice and tasty.
I wish there were more types of beer for free, even though the domestic beer is light and refreshing and is suitable for hot wether.
The pools are large and the kids loved it.
The adventure land has nice water slides for small kids and some slides for older kids. There is height limitation which is not proportional to the height of the slides. The height limitation could have been smaller since the water slides are not that high.
The breeze around the hotel is amazing and that's why you don't feel the hot wether.
The beach is clean. The entrance to the sea is a bit rocky but it has special sand bags to enter the sea and avoid the rocks.
The fitness area seems nice although we didn't use it (we are saving something for next year).
We for sure are coming back next summer.

Room Tip: Room number 7101-7111 doesn't have sea view but has view to the shows at night (sometimes a bit...
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank ygotlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheffield
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 August 2011

On first sight as you go down the cliff you see how new and large the village is, it is the size of an actual village! the meet and greet team are very nice, mostly tall blonde and attractive eastern bloch girls. We were upgraded on arrival as the staff thought our room was unsuitable for our party, 2 very nice swim up rooms were provided at no extra charge,a big well done for our thomson rep. The village is set on 4 levels, which can be awkward for disabled people to get around(only 2 lifts in the village), but they operate a very good club car service dial 99 and they take you anywhere you want free of charge. We were on the top level and we had the third largest pool with a swim up bar as well as the shared private plunge pool, the gym and spa was a short walk away as was the 4th largest pool , the adult pool, kids had to be acompanied by adults ,this pool though was cut off from the bar and was an annoying walk for the people in the rooms there to get a drink, it really should have a walkway joining the 2 pools, needless to say the adult pool was empty most days, also ther's a chinese restaurant bookable at reception. Down 1 level and there,s a wellness spa, very plush but pricey, and the main cocktail bar and aegean restaurant which comprises of 3 separate eateries, 1 greek, 1 italian and 1 med all offered some nice food and you can walk round and take starter , main course and sweet from any of the 3, here's the first big moan, you can only have wine by the glass in the village they won't leave you the bottle, so when the waiters get busy as they very often do, you can go without any drinks for quite a while, this caused a fair bit of friction at all the restaurants and created more work for the already overworked staff , many of whom said they were going home as the had had enough of the slave labour.On the next level was the entertainment arena , in general the entertainment was the best we've had and the service was good by the bar staff. Down the hill was the adventure grill, a self cook bbq area at night ( bookable at reception) and chef served at lunchtime till 2.30 they did nice gyro's. Next was the plaza area which has a shop a wine shop , a nice bar ( night only) and the italian restaurent, nice for lunch good fresh pizza pasta salads etc but the manager was a ba*****d he caused arguments over the slightest things,we had a massive row because we pushed 2 tables together so we could sit together and he went crazy! The restaurant does a set meal at night, again bookable at reception..On the next level was the 2nd largest pool , the grill restaurant and the ice cream parlour, a must for the sweet toothed, they do crepes waffles, buns and ice cream, this was most popular with the germans.There is a large bar but it had no sun cover so was little used, On the last level is the beach bar which does toasted sandwiches and hot dogs and the largest pool, it is over 130 yards long and around 40 odd yards wide but here's another moan, only 30 sunbeds, we know it is supposed to be used by the people on the beach but there is only a few beds near on, the rest are well down the beach and only a third of beds on the beach were used as they were too far away from the bar, another bar should be opened on the beach it is after all supposed to be 5 star hotel. Down the beach there's a water sports place for boat trips jet ski , banana boat etc but is very pricey, then there's adventure land, it has a huge climbing area ,football ,tennis and basketball courts all are payable. Then there's the pool area, free to guests and great for the kids, a lazy river, galleon and mushroom pools and at the end the larger slides which had height restrictions, all pools in the village have lifeguards. Here's another small moan, there isn't any refreshment area at the adventure land only water in a fridge and it is a fair way away from anywhere.
To sum up, the village is a nice place but is spread over a far too big an area, the staff are very friendly but massively overworked, the rooms are plush but a little small for the 5 stars, (there are bigger and better exec rooms but i didn't have the chance to view them so i can't review them) the club car idea is good, the eateries are good but too big and far apart, the pools are very good and the beach is ok. the hotel tries very hard to please and probably next year will have rid itself of the few teething problems, but it needs to look at a few things and change them in order to be a great hotel. Would i go back? maybe, but it is a very secluded location and a week here is probably enough. also the sheer size of the place makes it a bit impersonal so its hard to make friends and fall in love with the place like so many greek places we've been to.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank steverodgers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
1 review
Reviewed 19 August 2011

Went with my wife, son, daughter-in-law and 2 children for 7 days from 10th August. Huge site, 3 large pools, one of which, the Activity pool we avoided due to constant music, bingo, etc all day long. When the hotel is full, as during our visit, there is a shortage of sun loungers by the pools. Spotlessly clean everywhere, wide range of food options, good beach with watersports and great water park for teens/children.
Restaurant and bar staff delightful and efficient. Childrens entertainment was fine (run by Thomson, great as long as you are english). For adults I would say amateurish and fairly poor compared with similar all-inclusives in Turkey for example. The environment is upmarket, high quality and relaxed.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2011

My family loved this hotel & we all had a great holiday. Nothing to add to the other reviews, except that this meant I could duck out for guilt-free windsurfing.
The watersports team work hard all day getting guests on & off the water in any combination of ringos, banana boats & jetskis. This means poor manager Paul doesn't get time to go out on the fine (if well used) collection of JP/Naish boards & sails he has so carefully rigged. His loss, my gain, it was very windy at times, perfect 5m blasting across light chop in the x-off wind, then back with the swell. If you're feeling sociable or just want to scare the wife/kids you can take the Hobie 15, don't forget your gloves if your hands are delicate like mine...
I was just about their only customer for windsurfing. There's just enough kit for 2 or 3 enthusiastic sailors but Paul reckons he could easily get more in at short notice if the demand picked up.
Keep up the good work!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tregennahotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Blue Lagoon Village

Property: Blue Lagoon Village
Address: Xirokampos S.A., Blue Lagoon Village, Kefalos 853 01, Greece
Region: Greece > South Aegean > Dodecanese > Kos > Kefalos
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kefalos
#1 On the Beach Hotel in Kefalos
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Blue Lagoon Village 5*
Number of rooms: 366
Official Description (provided by the hotel):
Blue Lagoon Village is a newly built luxurious village style complex with 366 guestrooms. This all inclusive hotel is in direct contact with the sandy beach offering magnificent views. It is located only 10 km from the centre of Kefalos, near Paradise Beach one of the most beautiful beaches of Kos, only 5 km from the airport and 30 km from Kos town, the capital of the island. The Blue Lagoon Village offers a vast variety of facilities like the Aegean Main restaurant with indoor and outdoor sections, the First Date restaurant with its romantic atmosphere (only for adults), the Thalassa Fish tavern, the Susshimi sushi restaurant and the Golden Sun Chinese restaurant offering you different tastes from all over the world. The Grill House is offering traditional Greek dishes, the Piazza Italian Restaurant is for traditional Italian meals, the Adventure Barbecue, where for grilling your own combination of different meats and finally the Gelateria where you can enjoy pancakes, waffles, sweets and ice-cream.You will have a hard job choosing where to have your drink: at the Shake & Mix Cocktail bar any time of the day, the Wet Pool bar, an impressive swim-up bar, at the Pool bar, at the Piazza Cocktail bar in the afternoon or at the Beach and Snack bar during the day. Our guests from all over the world will have the choice of a 3000 sq meters swimming pool with Jacuzzi and water jets, a 1000 sq meters activity pool with a section for children, a children’s splash pool, a 1000 sq meters leisure Pool and an “Adults-Only” pool area. There is also the choice of the long, sandy beach with a variety of water sports. For children and adults, that still feel like children, we recommend the Adventure Land with ropes course, waterslides and water games.The fully equipped Vida Fit health club with its’ heated pools, Jacuzzi, sauna and steam bath is available to all our guests over 16 years of age. For those who wish to pamper themselves, the PURArelax Spa offers a wide range of treatments. For a unique shopping experience visit our various shops, ranging from a minimarket and a liquor shop to boutiques and gift shops.In order to provide the best possible accommodation to all of our valuable guests, we have created standard rooms with sea view and swim up pool (also in the “Adults-Only” area), family rooms as well as Junior suites and Executive suites with private pools. All rooms are provided with satellite TV, mini-fridge, and coffee/tea making facilities, internet access, telephone, safety deposit box free of charge, individual air conditioning units, hairdryer and amenities. The Blue Lagoon Village in total harmony with the picturesque landscape, open from May to October, provides comfort and warm hospitality that attracts tourists from all over the world. The abundance of natural beauties and the crystal clear waters make the hotel a paradise of tranquility, ideal for families and couples. For those who wish to enjoy all these and more Blue Lagoon Village is the answer. ... more   less 
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Also Known As:
Blue Lagoon Village Hotel Kefalos
Blue Lagoon Village Kefalos, Kos

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