To make the long story short: we were kicked out on the second day even if we paid in advance. We never recovered any money even if we wasted countless hours over many months with the agency where we booked. We are talking about a 4-digit amount we paid for something like 2-weeks (including meals, which we lost). Not only we lost the original money but we had to pay big money for hotels booked on the spot just by showing up and asking the price and if they have rooms for the night (as opposed to being able to chose from many more choices in advance over internet). The same goes for the rented car (even worse as I had to take literally the first car from the first agency).
Paid in advance (even if not directly to the hotel)? Very costly!
Here’s the full story.
When we arrived we were greeted by a lady who recommended herself “Janet”. She started immediately to brag about what a big favor is making us for getting checked in at 11 instead of 12 and that early check-in and late check-out cost 25 EUR (which is more than a much better apartment in a real hotel in a better location costs for a whole day). She pointed to one (of the very many, most with specifying outrageous euro amounts for absolute basic stuff) announcements on the walls that was asking for 25 EUR if you want to leave at 8PM (picture attached). Strangely enough the reservation was extremely specific and we had the hours included as well and we were well inside our paid period. But I did not engage and we took as a gift what wasn’t.
She sent a (male) person with us who recommended himself later and I’ll be calling from now on “the manager”. We told him not to bother but he insisted to show us the room and to make sure everything is in place. Everything is much said as there wasn’t even a chair in the room (there might have been 1-2 plastic chairs on the balcony). In any case, it wasn’t like there was a phone or TV or he had to make sure we acknowledge the remote is there or anything. There was nothing but he wanted to make sure everything is ok - without testing the shower, which would become important later. Also I have to confess I did not take a shower later that day because the water was cold (of course it was sun heated to save money and all the warm water was gone when I wanted to take the shower). But in the morning when I tried to take a shower I realized the shower is broken. We went downstairs to have the breakfast and announced the problem to Janet. She dismissed the problem immediately as we just can’t tell if a shower is working or not. After a lot of pressure she changed the tune to “it wasn’t like that yesterday”. I invited her to have a look or send somebody as it was really close. She didn’t. We prepared to leave and waited a bit in the room, nobody came. We tried to find out again what’s happening and I was told I went to the room and closed (not even locked!) the door like this was something bad and forbidden. Anyway we told them if they could look now and we’ll just wait. I don’t know why we went back to the room minutes after this but we were greeted by the manager who was shouting “why you broke the shower!”. Facing extreme verbal violence and aggressive wide gestures I should’ve been more concerned about our physical safety and have some fight or flight reaction but I was so shocked that my first thought was “this just isn’t happening, can’t be” and the second one was “I’ve got to get this on camera”. And yes it will be on youtube as soon as I manage to get it into the proper format and lower my blood pressure that gets crazy each time the whole event comes to mind. Anyway back to the shouting manager. We showed him (I also attached pictures, you can see how crusty and extremely old and cheap shower we’re talking about) that you just can’t tell it’s broken just by looking at it and yes it might have been looking ok yesterday but it was just as broken as today. But not, he would have none of it, how did I take the evening shower and so on.
At some point after he repeated enough “why you broke the shower” he got directly to “just pack your suitcases and go, GO!”, accompanied with wide hand gestures to just evacuate the room. He repeated this enough times and we had to leave. I had to hike for half an hour maybe more in the sun to the first car rental, lucky it was open (because it was off-season) and had to take the first car they had in the parking lot. Then had to look for another hotel and pay for it and for meals as well. Tried to talk to the police and to the agency but even if this seems to be normal operation for this establishment nobody wants to step in and stop this one way or the other. They took our money, it was end of the season anyway, everything was almost deserted, almost surely we were staying the longest and that’s it, if they can close for the winter earlier, also not spend all the money for food, cooking, personal, why not?
Now here are some (im)practical details.
Location: as of now there is no online map I can find that shows this place correctly. Tripadvisor shows it somewhere in the sea (probably because it is based on an address like “Kos” and that’s it). I took a screen shot but I’m not sure if I can post it as it’s not my picture, you can see for yourself if it isn’t fixed already. You might find on maps some “Pantheon” in the middle of Kefalos, between the main road and the sea, this is still NOT where it is! It is shown there only because it has the address “Kefalos, Kefalos” so it’s shown somewhere in the middle of the village. Nope.
The best way to describe where it is is the following: if you go from Kefalos north, after you pass all the shops, restaurants, hotels and still go for a good bit THEN you make a left (that is going further from the sea), climb a hill, reach a crossroads, make a left again, climb a bit more and THEN you find the place.
All the pictures with beach, supermarket, etc are from the general area, not from the immediate vicinity of the hotel; walking won’t get you there unless you want to spend all day hiking to and from Pantheon<-> beach, supermarket, bar/restaurant.
There is the green bus (supposedly free shuttle) that absolutely can’t be road-worthy and it looks inside and outside like a wreck (see pics!). And if you get the grumpy manager to get you to the first shop (at the northest point of the somehow populated, I mean not completely deserted, part of Kefalos) he expects a good tip of course. I seriously doubt that vehicle passed any inspection during the last 10 years and even if you don’t crash you can still get some skin disease from it, especially if dressed for the beach.
The views aren’t really that great, unless maybe if you go on the roof and you have eagle eyes and the air is clear yes you’ll see the sea somewhere and the coastline. If not and you just look outside the window/balcony you’ll see just the immediate unkempt property, with some field where the manager feeds his goats and all the space around the “hotel” with garbage and dirty clothes. See pictures. Don’t be fooled by the one showing the bus station (from the middle of nowhere) reasonably close, that’s a “full zoom” picture, there’s still a good way from the entrance, over the hill, all around the left side of the picture (where you can’t even see the road winding on the hill) and to the bus station.
Internet is “don’t even think about it” expensive, not free like in most other places (pics included).
Rooms are full with mosquitoes at night (I’m talking downright invasion, probably they feed also on the goats the manager keeps) and there is mosquito blood everywhere on the walls (pics included). Of course there is no insect screen/mosquito net at the windows and surely you want windows open especially in the night (otherwise is really hot of course and you can’t sleep). There is aircon advertised everywhere in the brochure but guess what, it isn’t free. In fact it is extremely expensive, 8 euro per day. That might not seem that much but keep in mind a bigger apartment at a much better location and better equipped will be 20 euros (we’re talking completely off-season), aircon and wifi included!
Breakfast: DON’T EVEN BOTHER. They claim to serve a “rich continental breakfast buffet” (no, really, see pictures). That is precisely (!) two slices of toast bread (that was toasted at some point earlier in the day, I do hope the same day), some butter that sits unrefrigerated most of the time at mediterranean temperatures and marmalade (pics included). That’s all, there’s no trace of eggs, ham, salami, cheese. Not even coffee, unless you count some bulk instant coffee that looks to have more dust than coffee inside. You can of course BUY eggs or some other things for breakfast (picture with prices included).
Dinner is just some fancy names for beans from the can or cut fruits or rice with some herbs and so on. I guess the target here is something like 50 cents per dish.
Everywhere you look this place has 3 stars but accordingly to the hotel manager (I have it on video, this is the actual quote in his English): “MOST CHEAPER PLACE IN 2 STARS” (in fact we actually paid a lot).
In case I didn’t make myself clear before: there isn’t anything around and there isn’t anything to do. Except to maybe drink some overpriced beer (no, not from the minibar which is expected to be a rip-off anywhere, there isn’t a TV or chair, what minibar?) and get bitten by mosquitoes both outside and inside.
Worst possible experience but a lesson not to buy a cat in a bag next time. We paid big money expecting what we’ve seen on internet, a place in top-10 of the area but nothing could prepare us for what we found. Even without being kicked out the location is bad (I think they’re hiding the precise address on purpose, I have it in 2 places in my paperwork and is just Kefalos, Kos, Greece), everything is as cheap and old and recycled and unmaintained as possible and everywhere you look there’s another printed paper saying you have to pay even more for the most basic stuff.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, LoveHolidays, TripOnline SA, Ebookers, HotelsClick, Travel Republic (UK), Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Pantheon Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Pantheon Apartments Hotel Kefalos
- Pantheon Apartments Kefalos, Kos