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“Time to Upgrade the Interior and scrap the Sun. surcharge”

The Austrian Schnitzelhaus - Neutral Bay
Ranked #63 of 158 Restaurants in Neutral Bay
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 1 December 2017

We’ve been coming to the Austrian Schnitzelhaus for a number of years now, so we knew what to expect and we weren’t disappointed. As always, the food was first class: The schnitzels were delicious and hearty, served in generous portions and nicely complemented with chips, salads and a selection of tasty sauces that you can choose from (but pay extra for). There’s plenty of variety on the menu and something for everyone, including fish schnitzels and vegetarian ones. We also shared a wholesome and tasty Austrian salad which had creamy potato and cabbage in it. And you can wash it all down with a German,Czech or local ale in a 300ml or half a litre quantity.

Service from Lisa, our hostess, was polite, attentive and efficient. Dishes came out within a few minutes of ordering. That’s just the way we like it, nothing worse than hanging around for ages waiting for the meals to arrive.

On a quiet Sunday night, there was only a smattering of other guests, so there were plenty of available tables, and no need to book here, although Fri and Sat nights might be a different story. With a small turnout, acoustics were fine, and we had no trouble conversing, although there is a lot of wood and no carpets or noise absorbers, which could make things noisy if it got full.

Toilets are right in the middle of the restaurant, so they’re easy to find. They’re clean and well provisioned, with adequate cubicles for male and female diners. In a nice touch, I noticed a sign on the door, which offers non-restaurant patrons the use of the toilets on payment of a modest $2 “donation”.

The Austrian Schnitzelhaus serves excellent fare and has a decent selection of European and local beers. Service is fast and efficient and it’s clear that these guys know how to run a restaurant, because it hums like a well-oiled machine and they don’t miss a beat. But having been in this location for a few years now, the interior is starting to show it’s age. The bland furniture and Austrian themed table-clothes of red and white, look a bit tired, and it lacks warmth and ambience. It would be nice to see it renewed and modernised.

Parking was easy to find just after where Belgrave St turns the corner and becomes Gerard St. There are no weekend restrictions, and from there it’s a short five-minute walk up to Waters Lane, where you’ll find the Schnitzelhaus opposite Woolworths.

And thanks to Gerry for offering us a special two-for-one schnitzel deal, to entice us back to his restaurant. That kept the bill for three of us, to $111. For that, we got four 300ml glasses of ale, three schnitzels with all the trimmings and a sauce to accompany each one, plus a salad. But also included in that bill was something called a “Sunday surcharge” of $3 per person, which took me by surprise and which I wasn’t expecting. Now, while I understand that these guys work hard, probably seven days a week, and of course they deserve proper compensation for that, but why not just up the prices ever so slightly, to cover any extra Sunday costs, rather than add on a “surcharge”.? Personally, I find these hidden extras like “surcharges”, “levies” or “fees”, an irritation and they should be dumped.

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1  Thank Artfornodriving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 51 reviews

Reviewed 27 November 2017

It is a shame that a number of reviews all complain about Lisa the red haired waitress It is also a shame that she is one of the owners
I have also been there a number of times and can honestly say that I agree with them
There is great food and good beer but it always comes down to the ambience and the staff
If the staff are bad then no amount of good tasty food will improve the reviews
Lisa needs to go to charm school for some training of how to talk to people and not at them and she must also be able to accept criticism if the customer(who is always right) has something to say if they are not happy

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1  Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2017 via mobile

We went here for a second time to see if the service had improved. Alas not.
The place seems confused as to its heritage... an Austrian Schnitzelhaus with German and Czech beer, and Dutch starters.....although there are some Austrian Specialities on the menu. There are Bavarian flags around the bar and a couple of posters of Innsbruck.
There was some kind of charity wheel saying roll on 2017 when we are nearly on the cusp of 2018. The whole place seems un-loved and un-cared for.
Austria and the Austrian people are known for their hospitality (Gastfreundlichkeit), and this place let’s them down with a dour owner/manager clearly not interested in being there or engaging with the guests.
It’s a real shame, as the food is really good, but we won’t be back unless the attitude of the staff changes.
If you don’t like what you do, hire someone who does, or at least someone who will engage with your customers.

4  Thank Tottydownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

We shared two schnitzel platters and a dessert each between four, and it was all delicious!
One platter was made GF due to intolerance, so the spaetzle was replaced with hot chips.
The platters were very generous and filling, with flavourful sauces, crispy chips, roast potatoes and seasonal vegetables. All of our plates were scraped clean!
The apple strudel, mango gelato and chocolate cheesecake were also fantastic!
We will definitely be returning soon.

Thank Meganx711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

Four of us went to the Schnitzelhaus for dinner last Sunday evening. We ordered the schnitzel share platters, with four different varieties of schnitzel, spaetzle and vegetables. The food was tasty and well cooked. Service from the young waiter was attentive, without being intrusive. The beers and the gluhwein were also great. All in all, a good meal. We started early, at 6.00pm, but by the time we left an hour or so later, the restaurant was already half full, so it seems as though it has a following among local diners. The cost was around $40 per head, for the share platter and either a beer or a gluhwein.

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Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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