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Hotel Playa Costa Verde
Ranked #2 of 4 Hotels in Rafael Freyre
Reviewed 22 July 2014

There are lots aspects that are very good and a few of which are exerllent but there are a few things that didnt just didnt sit right with me , My first impression was very good with a quick check in and a buggy to your room all good so far.
Each accommodaton block has 16 rooms with 8 corner rooms with wraparound balconies on the top floor and a large patio area for the bottom 4 rooms and inbetween there were a further 8 rooms that obviously had only the one window(patio door) . on entering the room we were really dissapointed with the room it wasnt dirty it just didnt look like they cared about it with cupboard doors of the rails and such so we asked to be moved and to the credit of the staff they told us we could have a corner room above our original room in the morning when the current occupants went home of which we were delighted and that room was fantastic , bright , clean and was perfect the difference was unbelievable.
Half way through our holidays we had a call to the room to say we needed to pack our things as we had to move as there was a issue with the plumbing , again these things happen but it does leave a bit of a bad taste when there is no personnal contact to explain the situation just a 20 second phone call we recieved no information about the new room i.e where it was or how long we had to pack and move so the wife started to pack our clothes into the cases and i went to reception to collect the new key.
After the move we settled for our second week and the room ended up been like for like which was room 4126 which was again perfect in just about all ways.
The beach is beautifull and takes about 15-20 mins slow walk to go from one side to the other and the sea is crystal clear ,you must take advantage of the free water sports as they are great .
I found the food good you will never ever go hungry and the staff and the cooks put so much effort into it and really try to please.
The pool is huge and was very rarely busy with loads of sun beds to take your pick from , it is busier at the weekends when there seems to be a lot more locals come for the weekend and they add to the atmousphere.
The waiting staff the cleaners the entertainers and groundstaff again do everything that is possible to help you and issues that i had i.e fridge cupboard door comming off , electrical failings and a snapped head board (its not what your thinking) were dealt with very quickly.
Out of the 3 reservation restaurants the Japanese is by far the best with the cuban behind and sadly the Italian in last place .
Overall had a good holiday but im not sure if i would go back but saying that now im at work sitting in front of my computer i would give anything to be back there right now : (
Just a afterthought aswell take a insulaton cup as the drinks in the plastic cups are not big enough to quench your thirst and the matresses are quite uncomfortable

Room Tip: Get a 1st floor corner room
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank alisha22002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexei R, Director of Sales at Hotel Playa Costa Verde, responded to this reviewResponded 23 July 2014

Dear Alisha
On behalf of Hotel Playa Costa Verde´s management, we would like to thank you for your comments on the Tripadvisor and for choosing our hotel to spend your holiday. We are really sorry for the situation that you had in our Hotel but I hope you understand that any Hotel can have a punctual situation with the plumbing. In any case your comments will help us to recheck our procedures regarding information to our clients.
Warm regards

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1,329 - 1,335 of 4,431 reviews

Reviewed 21 July 2014

Stayed at this hotel 4 times , each time ha been excellent our friends and family love this place from snorkeling in the see the hobby cats on the beach. The staff hear work so hard to make you feel special , jesus at the pool bar , rydel is the best waiter I've ever seen he works his socks off , leo in the Japanese restaurant is just the best chef, the paster chef in the buffet restaurant is an amazing i think her name is ruby , the cooking stations are all really good and cook you up fresh fish or chicken the steak house is absolutely fabulous the steaks are so tasty, and jiammia is the most beautiful host , had my 40th birthday in the restaurant I had a birthday cake every one sang happy birtday it was special thank you so much xx cuban restaurant is lovely you have your meal and watch the sun go down big thanks to Oniddia xx ps just like to say my wife and I have just come home from a holiday in a riu hotel in Mexico And the staff and thier service would lean so much off the staff at Plya Costa Verda icant wait to come back Xx

  • Stayed: October 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank stujones71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexei R, Director of Sales at Hotel Playa Costa Verde, responded to this reviewResponded 22 July 2014

Dear stujones71
Thank you very much for your kind words. When we hear opinions like your, we feel we got our goal and give us more strength in our work. We will be very honoured to have you back in Playa Costa Verde.
Warm regards

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Reviewed 17 July 2014

Lovely resort, staff and facilities.

Would definately recommend visiting the japanese restaurant and cuban whilst there, lovely food and great service.

Pool was lovely and warm, not too busy either and great swim up bar. - Great service from Jesus!

Jolie in the buffet and japanese was very helpful!

Food in buffet was great and had plenty to choose from with a seperate meat, fish, pasta and rice counters so was all cooked fresh in front of you.

There wasnt much at all in the area, popped to Guardalava but just a very busy beach with a lot of locals on and loud music.

The peach at PCV was absolutley beautiful but the floor in water is very uncomfortable to walk on.

All in all fantastic holiday and would return to the same resort!

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank CeliaKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexei R, Director of Sales at Hotel Playa Costa Verde, responded to this reviewResponded 22 July 2014

Dear Celia
We would like you to receive our gratitude for posting your comments on the Tripadvisor which make us improve our service every day. Wishing Playa Costa Verde be your home away from home,
Warm regards

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Reviewed 15 July 2014

I stayed at PCV for 1 week with my boyfriend and it was the best holiday ever!
The staff were all so so friendly and helpful and always made sure you had a great time. The buffet was good, a lot of choice for vegetarians also! There was fresh pizza, pasta, fish and meat that was cooked especially for you- the staff couldn't do enough!
The room was so much bigger than expected and very very clean- fresh towels and water every day.
The evening entertainment was good on some nights, however it just depends on what you enjoy!

The hotel has a private beach which is stunning and so so close to all the rooms! it has white sand and clear sea and you can rent snorkelling equipment which is really good.

It was the best all inclusive holiday i've been on and i would definitely go again!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank Bethan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexei R, Director of Sales at Hotel Playa Costa Verde, responded to this reviewResponded 22 July 2014

Dear Bethan
Hotel Playa Costa Verde´s management appreciated very well your comments on the Tripadvisor. Looking forward to hosting you again.
Warm regards

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Reviewed 14 July 2014

This was mine and my gf second time at playa costa verde and what can I say, It has got even better than when we went 10 months prior. We enjoyed staying here so much we have booked our 3rd trip for April 2015 along with our parents. We find the staff extremely friendly and well Jesus is a real character, always smiling and laughing. (Go to his restaurant, the food is amazing and so traditional)
The pool is always great to be in especially during the day as there are loads of things going on. The entertainment team are great and ever so friendly to you. The service staff in the buffet are also extremely nice and helpfull.
The beach and sea is simply breathtaing, If you get the chance to snorkel or scuba dive then do it as its an amazing sight and you see so much.

It was my GF birthday whilst we were out there and the hotel managed to make us a cake, give us free bottles of champagne in our room along with a nicely decorated table at the steak restaurant. This was a lovely touch from a lovely hotel and staff.

This hotel is amazing and highly recommended to anyone considering Cuba.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Service
7  Thank Tom N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexei R, Director of Sales at Hotel Playa Costa Verde, responded to this reviewResponded 22 July 2014

Dear Tom
Thank you very much for your opinion about our hotel. We are really glad your grandfather had a wonderful birthday in our resort and that you link our resort with this important moment of his live. We will be very honoured to host you again in the future.
Warm regards

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Reviewed 12 July 2014

stayed at playa costa verde 16th june for two weeks it is the third time that we have stayed in this hotel and already to book again for next year the staff are so friendly and the resort is lovely.
there is always plenty of food at the buffet even for the pickiest of eaters, the japanese is great and good fun steak cuban and italian restaurants were also good. the beach is beautiful and good for snorkeling and there is a good dive center at the end of the beach ,also made some good friends who are also returning next year cant wait to go back .

  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
6  Thank lindaarnfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexei R, Director of Sales at Hotel Playa Costa Verde, responded to this reviewResponded 14 July 2014

Dear Linda
We would like you to receive our deep appreciation for writing your comments on the trip advisor. It will be a pleasure for us to host you back in Playa Costa Verde.
Warm Regards

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Reviewed 12 July 2014

I went or 2 weeks must say this is by far the worst Hoilday been on.treated not very nice service not very good loads repairs needed doin, u report it come look at it spent whole Hoil ants crawling in my bed, and broken door, as for food was terrible restaurant full birds eatin the food then I would watch other hoilday makers go eat that food need do more to provent that it's a food hygiene thing surely, plus pitch black at night need more light in all in all dispointed and certainly wouldn't go back. Entertainment was same and not to do

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Lillygrace85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexei R, Director of Sales at Hotel Playa Costa Verde, responded to this reviewResponded 14 July 2014

Dear

Thank you very much for taking your time to give us your opinion regarding our resort. As usual we take into consideration all the comments that our guests post in tripadvisor and mainly when the guests are not satisfied with the level of our service provided. We fully understand and respect that everyone has his own approach and point of view regarding the hotel services. On the other hand it is really complicated for us to understand your opinion about our hotel due to a lot of people have a radical different opinions in their evaluation about a same thing. We had around 2 636 reviews at tripadvisor and most of them are positive. Anyway we, staff and management, will keep on making the best to make all our guests enjoy their holidays with us.
If you change your opinion will be a pleasure for us to have you again in our resort.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Playa Costa Verde

Address: Playa Pesquero, Rafael Freyre 83300, Cuba
Region: Caribbean > Cuba > Holguin Province > Rafael Freyre
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Rafael Freyre
Price Range: £81 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Playa Costa Verde 4*
Number of rooms: 480
Official Description (provided by the hotel):
Accommodation, buffet meals, 3 a la carte restaurants and El Bohío resturant with charge, 7 bars, 24-hour snacks and lobby, unlimited drinks, Mini Club, pools, Jacuzzis, day/night entertainment, water/land sports with equipment and instruction, gym, air-conditioned rooms with bathroom, hair drier, telephone, safe, satellite TV, iron and ironing board, tea/coffee maker, mini fridge with welcome drinks, terrace or balcony. All Inclusive! Plus ($): internet, tours, hairdresser, massage, car rental and shop. ... more   less 
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Also Known As:
Playa Costa Verde Cuba
Playa Costa Verde Rafael Freyre
Playa Costa Verde Holguin
Costa Playa Verde
Hotel Playa Costa Verde Cuba/Holguin Province

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