We stayed here Saturday 8th Feb for a wedding.
When we arrived there was a downpour and the receptionist did a great job and got us booked in very fast. We were asked if we wanted to pay for our room then or to complete a pre authorisation on a card. We chose the latter not really understanding the process. More of this later.
Our room 101, was excellent, in the main house with a very comfy bed and a huge bathroom. No complaints at all.
The house is a bit of a maze but we soon found our way about. The location is wonderful, in acres of grounds with views over the river Chess.
The wedding was a wonderful event and the organisation was superb.
The following morning we thought the breakfast was superb and the staff very attentive.
On checkout I was told that if I paid by credit card there would be an additional charge but not if I paid by debit card.
I explained that I completed a pre authorisation on a credit card and was told I could still pay by debit card.
The next day I was surprised to see on my credit card a sum pending.
Thinking I was paying twice I rang the hotel and was told the charge would come off within three days.
Three days later the charge was still pending.
I rang again and spoke to Carolyn who explained the procedure and how it worked. She promised there was no additional cost and the charge would disappear in seven days. She also had taken steps to ensure that the process is properly explained. I have stayed at a lot of hotels and never had to make a pre authorisation and still cannot understand why the payment needs to be pending upto a week.
Thank you though Carolyn for the explanation.
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- Also Known As:
- Latimer Place Chesham
- Latimer Place Hotel Chesham
- De Vere Latimer Estate Chesham, Buckinghamshire