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“Hotel airport some way away”

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Salles Hotel Ciutat del Prat
Certificate of Excellence
Reviewed 24 April 2014

I choose this as 1 night stay between flights. It's not so close to airport- about 10 minutes drive and hustle to find where shuttle stops. You have to find parking G, and if you miss sign inside terminal you can go in circles.
Hotel is placed in not-so-impressive town of El Prat de LLobregat. Not much to see or do there.
It is build with some ambition but without consistency to be 4*. Marble floors and bathrooms coexist with plastic doors and cheap decorations. Maybe because of this it is overpriced (at least for me was).
From my room I had view over some industrial landscape.
I would rate it as 3*, giving some bonus for good breakfast selection: tortilla, local bread and tomato, jamon, fruit.
Free wi-fi.

  • Stayed: April 2014, travelled solo
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1  Thank Ezis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Director de Recepción at Salles Hotel Ciutat del Prat, responded to this reviewResponded 17 July 2014

Thank you very much for your review.

Our decoration is much appreciate for international guest as well as locals.

We are sorry if you did not find it appropriate

Regards

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403 - 409 of 1,237 reviews

Reviewed 16 April 2014

Went on a business trip to Barcelona, so the hotel was only for sleeping and breakfast. Booked it early, chose a standard room and did not pay attention to anything else.

Hotel seemed posh and clean; however got a room next to the pool. Maybe 9 m2 - super small - the windows faced the pool - well the pool's wall. So basically, my room smelled like a chloride, was super small, all the time someone was in the pool, so it was noisy, stuffed and moist. Bathroom very small.

The food was moderate compared to that of any other 4* hotel.

Will not come back to this hotel.

Room Tip: Double check your booking, and make sure that you are not placed on the 1st floor next to the pool...
See more room tips
  • Stayed: June 2013, travelled on business
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2  Thank Edgar v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Director de Recepción at Salles Hotel Ciutat del Prat, responded to this reviewResponded 17 July 2014

Thank you very much for taking the time to review us

We are sorry if you did not like the rooms facing the pool.

Please next time just say the reception staff to change it

Regards

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Reviewed 6 April 2014 via mobile

It's located beside the airport and offers a quick airport shuttle service. 15 minutes walk and you're at the train station with a direct line into Sants Station. The rooms are of a decent size with a nice sized bathroom. El Prat itself doesn't feel completely safe and if you're looking to have a good time in Barcelona you're probably better off staying in the city.

Stayed: April 2014, travelled as a couple
Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Director de Recepción at Salles Hotel Ciutat del Prat, responded to this reviewResponded 17 July 2014

Thank you very much for taking the time to review us.

El Prat is located 20 minutes by train from Barcelona and well located by public transport.

Regards

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Reviewed 2 April 2014

We stayed at the hotel on the evening of 21.02.2014 wanting to be near the airport for an early flight the next day. The reception was staffed by one stressed member of staff who could not cope with answering the continually ringing phone and booking in guests simultaneously. We were first in the queue and our check in took over 15 minutes, at the end of which we were asked to pay a local tax of 2 Euros. I had placed my two small suitcases against the side of the reception desk near the entrance door and placed my ruck sack on top of the cases and stood with my legs against the cases. As I leant across the desk to pass my wife the money two men who had been waiting behind me stole my ruck sack containing an iPad, iPod, camera, 60 Euros and our house keys. This was caught on CCTV. The men entered the hotel after we did and stood with no bags of their own yet went unchallenged by the single member of staff on reception who was not coping with the demands of his job. When we pointed out our bag had been stolen we appealed to the single member of staff to call the police only to be told he had to book in the other guests which he carried on doing for a further 15 minutes before he finally did call the police and did not show any concern at all.
Whilst I filed a police report my wife stayed at the hotel and was informed by another member of staff that there had recently been a theft of another bag near the bar, yet the hotel was content to have one member of staff on reception and no further precautions against the theft of guests property whilst inside the hotel.
We left the hotel the next morning without having any sleep and asked the manager who came on duty after we left to call or email us later, but received no contact.
Having supplied credit card details at the booking stage, the hotel were content to charge us for the stay despite this distressing and traumatic experience and not using any of the facilities in the room. Our journey to the airport the next morning further demonstrated the poor management and understaffing of the hotel as we got up for a courtesy bus booked for 05:45 only to see it leave for another terminal at this time and we waited until after 6:00 for it to return whereupon the same driver exceeded the speed limit and tailgated vehicles because one 8 seater bus was insufficient to get the number of passengers waiting to the airport so they were all on time. We were put at risk in terms of the theft we were subject to and our safety on the bus.

We have exchanged several emails with the hotel but they consider that they are not at fault or responsible in the slightest and intimated that we had been careless. have not offered to refund our hotel bill and have not offered any gesture in respect of the 600 Euros of property stolen from us in their foyer. They did ironically offer a free stay on a future occasion. We will never set foot in the place again and strongly advise you do not do so either.

  • Stayed: February 2014, travelled as a couple
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9  Thank Marcus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Director de Recepción at Salles Hotel Ciutat del Prat, responded to this reviewResponded 17 July 2014

We are terribly sorry for all the inconveniences caused during your stay.

Our Manager contacted you several times by e.mail in order to apologize and we really hope that you have already find your stolen bag.

Regards

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Reviewed 31 March 2014

Loved this hotel and great value. Totally lack understanding of some of the criticism. Would stay here again Courteous staff excellent rooms and good free transport to the Airport when you get to the Airport just call the hotel don't just wait and then complain. The bathroom was very well equipped with his and hers complimentary packs

Stayed: March 2014, travelled with family
1  Thank Trevor E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Director de Recepción at Salles Hotel Ciutat del Prat, responded to this reviewResponded 17 July 2014

Thank you very much for your five rating!

We hope to see you soon in Barcelona

Regards

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Reviewed 27 March 2014

We stayed at this hotel for 2 nights before departing from Barcelona Airport. The hotel room was clean and the beds were comfortable and the only big issue we had was with the staff. We booked this hotel at least 3 months in advance and requested a quiet room with 2 beds at the time I made my reservation. The room had only a king size bed so I requested a different room with 2 beds. The room was changed to one with 2 beds but we found that the room was fairly noisy. We were told that there were no other rooms like this available so we settled on this one. Later in the evening, we went to the bar to get a bucket of ice to take to our room. The bartender pulled out a white plastic bag (like the supermarket ones) and started to fill it with ice and when I explained that it would leak and we actually wanted a bucket, I received a puzzled look until another employee got it for us. We also decided to order a pitcher of sangria to take to our room. The next day after returning to the hotel in the evening, we found that our pitcher of Sangria was STILL there in the room with rotting fruit in it. They cleaned the room but didn't bother to take the pitcher back. Again that evening, we decided to get a bucket of ice to take to our room and a different bartender tried to give us the plastic bag of ice with the same puzzled expression. The hotel was okay but I would not stay there again until they train their staff better.

  • Stayed: March 2014, travelled with family
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1  Thank travel4fun_honolulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Director de Recepción at Salles Hotel Ciutat del Prat, responded to this reviewResponded 17 July 2014

Thank you very much for your comments

We have spoken with the bar's staff in order to improve our standards

Your comments helped us a lot

Regards

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Reviewed 27 March 2014

This could have been a very good hotel stay.
The problem: the room windows opened onto a noisy street; with windows closed the fan only worked with the heater on; and with windows closed and the heater on (not cold enough for that) or off there was no fresh air. We discovered this too late to do anything like change rooms.

Large clean room, 3 1/2 stars not 4. Would we come back? Yes in summer when the A/C would have to be on and would drown out the outside noise.
Good hotel for catching 7AM flight. Free shuttle was a definite plus.

  • Stayed: March 2014, travelled as a couple
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Thank OregonianOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SallesHotels, Director de Recepción at Salles Hotel Ciutat del Prat, responded to this reviewResponded 17 July 2014

Thank you very much for your comments.

We are sorry for all the inconveniences caused with the ac.

We have already solved this problems

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Salles Hotel Ciutat del Prat

Address: Av. Remolar, 46, 08820 El Prat de Llobregat, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > El Prat de Llobregat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in El Prat de Llobregat
Price Range: £63 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Salles Hotel Ciutat del Prat 4*
Number of rooms: 130
Official Description (provided by the hotel):
This design hotel offers a free shuttle to Barcelona's El Prat Airport, located 4 km away. It offers a sauna, gym, indoor pool and rooms with free Wi-Fi, kettle and satellite TV. The stylish, air-conditioned rooms at Hotel Ciutat del Prat feature modern decor and a flat-screen TV.The hotel's classic-style Sinfonia Restaurant offers fresh Mediterranean food. There is also a cafe-bar where you can get a snack or a drink. Barcelona's Fira Congress Centre is only 4 Subway Stops away from the hotel. El Prat de Llobregat Train Station and Subway is just 800 metres walk from the hotel, connecting you also with central Barcelona in under 20 minutes. ... more   less 
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Also Known As:
Salles Ciutat Del Prat Barcelona
Salles Hotel Ciutat Del Prat Province Of Barcelona/El Prat De Llobregat

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