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“Worest customer experience”

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Stella di Mare Grand Hotel
Ranked #5 of 25 Hotels in Ain Sukhna
Reviewed 28 April 2014

I stayed there for 1 night out of 2 i booked the hotel was very busy the food is average and so is the service
In the pool they forbid the long swimming suit (hejab suit) that was embarrasing and the way thet talked was very bad
We checked out and left

  • Stayed: April 2014
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Thank Kesmat A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSDM, Manager at Stella di Mare Grand Hotel, responded to this reviewResponded 1 May 2014

Dear Valued Customer,

many thanks for your comments however every Hotel have there own policy made of behalf of their guest.



Best regards

Francesco Fontana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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429 - 435 of 779 reviews

Reviewed 27 April 2014

Great property.
Great Italian Food.
Nice Italian Animation Team.
Very Good Rooms.
Most of staff are girls.
I stayed there at October where the weather was fine within the first half of October but after that it was windy and rainy.

Room Tip: All rooms have pool view but i think beach view is better.
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  • Stayed: October 2013, travelled solo
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Thank AMohsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSDM, Manager at Stella di Mare Grand Hotel, responded to this reviewResponded 1 May 2014

Dear Valued Customer,

many thanks for your positive comments which is like fuel for our staff.

Hoping to see you soon.

Best regards

Francesco Fontana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2014

Stayed one night during Easter holiday. Probably one of the busiest times for this hotel. The grounds, pool, and beach are great. Rooms are good. Food and service below average for Egypt. Had to park off site as the parking lot was full. Early morning breakfast service was non-existent. Had to ask multiple times to get coffee. Check in and check out fine. If you are looking for a 5 or 4 star resort - this is not it, but is the best you will get in Ain Sukhna..

Room Tip: We stayed in a garden view room which may be a little quieter than those that face the pool.
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  • Stayed: April 2014, travelled with family
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Thank awalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSDM, Manager at Stella di Mare Grand Hotel, responded to this reviewResponded 1 May 2014

Dear Valued Customer,

many thanks for your positive comments always striving to improve.

Hoping to see you soon.

Best regards

Francesco Fontana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

I stayed with my Husband 2 nights, we paid over LE 2500 on HB basis. The hotel staff are not helpful at all. The food is good but not 5 stars standard. Entertainment is very poor even there's no music on the pool. I didn't see the Animation team doing any activity except aerobics.. The room corridor was not lighted even after reporting it. The bathroom shower door was broken. My car battery died and they didn't get us help except after confirming the LE 20 charge which took us at least half an hour and the Parking guard is very rude as he saw the car double flashing for 2 nights and didn't bother reporting it. It's with high doubt i'll visit this hotel again. I like to get what I paid for which is a 5 stars hotel service we didn't get.

  • Stayed: March 2014
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Thank Mai M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2014

I took my mom for an overnight trip to Sokhna for Mother's Day. First thing I noticed is that the sign pointing to Stella on the main road, is located after the entrance which made me drive backwards to enter. The next thing was that the security at the hotel door was so rude and wouldn't let me in with my mom's wrapped present without taking it out of the wrap because he needs to see what's in it for security reasons. These were mainly the two major downsides of the hotel. The price was a little bit on the pricey side but beverages and food outside of the package were quite good value for money. The place is quite good for a one day or an overnight stay, but I don't think I can do with longer time there.

  • Stayed: March 2014, travelled with family
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1  Thank yattiyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSDM, Manager at Stella di Mare Grand Hotel, responded to this reviewResponded 24 March 2014

Dear Valued Customer,

many thanks for your positive comments and for your useful tips.

In reference of security issue procedures are dictated from the ministry .

Hoping to see you here soon.

Best regards

Francesco Fontana

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Reviewed 6 March 2014

I went with my friends for 2 days . the resort is large and 90 minutes from Cairo . the rooms are small and old fashioned but clean and well equipped . the beach is large but infrequent activities . the pool is large and smart but cannot be heated in case of cold weather.the food is good and healthy but not 5 stars standared . we enjoyed Thalasso spa especially large pool with sea water , partially outdoor, with wonderful Jakouse . we felt that no care about gust satisfaction .generally , the resort is good for short vacations but without much expectations .

  • Stayed: March 2014, travelled with friends
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Thank M_laimoud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSDM, Manager at Stella di Mare Grand Hotel, responded to this reviewResponded 9 March 2014

Dear Valued Guest,

thank you for you positive comments although let me apologize if you did not fell pampered by our staff which are trained to keep the Hotel atmosphere friendly and at the same time reserved.

Hoping to see you soon.

Best regards

Francesco Fontana

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Reviewed 28 February 2014

We hit to this hotel after a terrible experience in Porto Sokhna and we were amazed with the great hospitality , amazing atmosphere , really it's the place you can relax an forget everything.
Breakfast was average but dinner was lovely as I found lots of yummy Sushi :) me & my family decided to plan for another short trip very soon as my kids enjoyed all the beach activities ,, I can't wait till the coming trip,,,,

Room Tip: Suit no 3087 nice view and great furniture with spacious space . U will find great privacy with your...
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  • Stayed: February 2014, travelled with family
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1  Thank Loka04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSDM, Manager at Stella di Mare Grand Hotel, responded to this reviewResponded 9 March 2014

Dear Valued Guest,

many thanks for your positive comment it is our pleasure to have satisfy you self and your dear family.

Warmest regards

Freancesco Fontana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stella di Mare Grand Hotel

Address: Km 46 Suez-Hurgada Road | Red Sea, Ain Sukhna 351, Egypt
Region: Egypt > Red Sea and Sinai > Ain Sukhna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Ain Sukhna
#3 Luxury Hotel in Ain Sukhna
Price Range: £61 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Stella di Mare Grand Hotel 5*
Number of rooms: 293
Official Description (provided by the hotel):
A perfect destination for leisure and conventions, the resort is nestled within beautiful surroundings and close to many historic sites.It enjoys the benefit of an extensive private beach and pristine calm water, ideal for sun-bathing or water-sports.Experience our restaurants and bars , a large wonderfully landscaped swimming pool and Thalasso Spa center.We have an 18 holes golf course, tennis courts, diving center,Squash courts and for the little ones a daily kids club run by our professional animation team.Life entertainment every night .......and much much more. ... more   less 
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Also Known As:
Stella Di Mare Grand Hotel Egypt/Ain Sukhna

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