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“Terrible”
Review of The Castle Hotel

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The Castle Hotel
Ranked #1 of 1 Hotels in Coldstream
Reviewed 8 November 2012 via mobile

Hotel is in a good location with shops surrounding and other pubs. Food was good. Quite a busy pub nice locals but only let down to the place was the barmaid who i believe to be called Gemma, she was really rude when she was serving at the bar. acting as if she owned the place bossing people around and was really blunt when showing us to the room, seemed to be annoyed about something! Felt intimidated by her. But all in all everything else was reasonable. Thanks

  • Stayed: November 2012
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2  Thank Hotelchecker2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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55 - 61 of 78 reviews

Reviewed 21 October 2012

Booked 5 rooms for one night.There were no complaints about the rooms.......everbody slept well.Ate supper in the hotel and were very impressed with the range of the menu,the quality and quantity.Lovely full scottish breakfasts all round the following morning.Gemma and the team made us most welcome and we look forward to using the hotel again.

  • Stayed: October 2012, travelled with friends
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Thank malcolm r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2012

Chose this hotel for a family stopover and was most impressed. We had a double and a twin room, both of which were clean and adequately equipped. The en suite in the double room was a tad on the small side but much better than a trip along the corridor. We had a wholesome and tasty bar supper and overall would give this a big thumbs up.

Room Tip: There's a bit of noise from the road at the front but nothing to bad.
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  • Stayed: July 2012, travelled with family
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1  Thank Graeme H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2012

Travelling from North of Scotland to Harrogate booked this hotel for an overnight stop, wish we hadn't.
Arrived and found you had to book in at the public bar. Lovely young girl barmaid showed us to the room. It was awful, too small to be a single room, but had a double bed and wardrobe which was shakey and unstable with doors that did not close. The wardrobe was filled with coathangers from every big store in the UK complete with sizes L,S,M,14,16,20 etc.The bathroom had tiles of white and green in no particular order. The bed was something else, it had obviously been broken at some time and was repaired with enormous bolts and plastic cable ties. It was so poor we thought of getting alternative accommodation but there was a gala week and none available. The poor girl who had been left in charge appeared to be upset for us, and we were travel weary, so we decided to put up with the terrible room, where I had to climb over my wife to get to my side of the bed.
Having decided to stay we went down to the bar and my wife asked if they had hairdryer for her to use in the morning. A young girl employee immediately said she could use her hairdryer and straighteners.
We spoke to several local people and found them to be very friendly, all the staff were amazingly accommodating but we never saw hide nor hair of the owners.
In the morning we went for breakfast which was very good in quantity, but sadly lacking in quality.
Would never go back and definitily would not recommend. This Hotel needs to be completely refurbished.

  • Stayed: August 2012, travelled as a couple
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1  Thank emboalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

Lovely clean twin room, clean, fresh, and comfortable. Recently redecorated to a high standard. Entrance and reception are through the traditional barlounge area. Rooms are 2 flights up, which may be a problem for disabled folk, but the quirky multilevel rooms to dining room and to rear exit add to the charm. I had an evening meal on arrival, and was delighted with the choice, and quality on offer, only to be exceeded by the presentation and flavour of the meal! Breakfast was equally high quality, and really set me up for a busy day!
The staff were incredibly friendly and helpful, going that extra mile to help when I suffered a wardrobe malfunction! (A button fell off my blouse!) Their warmth,and genuine enthusiasm made my stay an absolute pleasure, and I would love to stay again.

Room Tip: Book early to avoid disappointment.
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  • Stayed: July 2012, travelled solo
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1  Thank HelenDAnnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2012

Staff really friendly (especially Gemma, she's a star!) and eager to please. There is free wi-fi access which was not advertised on the Laterooms site so that was a bonus.
Evening meal and breakfast really great - good quality and big portions. Locals very friendly in the bar and happy to chat, made me feel welcome.
Room was very 1970's - pink bathroom suite and old shabby decor, wallpaper coming off, iron framed single glazed windows and the worlds most creaky floor. Very clean though, big fluffy towels, shower gel provided, tea / coffee & biccy's, nice fresh bed linen and spacious - I had a good nights sleep. Big free car park next door.
I paid £40 for the room and considering everything, it was good value for money.
Yes I'd go back - Yes I'd recommend.

Room Tip: Room 1 has a creaky floor !
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  • Stayed: July 2012, travelled on business
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1  Thank Ronny48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2012

We have just returned from a two night stay in the lovely village of Coldstream. The Castle was quite a small hotel although the rooms were incredibly spacious and spotlessly clean. We found the entire staff friendly and helpful. The breakfast was lovely with fresh caffetiere coffee. We enjoyed a lovely lunch and two amazing evening meals in the bar/restaurant. The lamb shank and ribeye garni were two of the nicest things that my partner and i had ever eaten, which we recommended to other guests who readily agreed. We would definitely stay there again.

Room Tip: The hotel has its own car park.
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  • Stayed: July 2012, travelled as a couple
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Thank Joanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Castle Hotel

Address: 11 High Street, Coldstream TD12 4AP, Scotland
Region: United Kingdom > Scotland > Borders > Coldstream
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Coldstream
Price Range: £61 - £64 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Castle Hotel 2*
Number of rooms: 7
Reservation Options:
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Also Known As:
The Castle Hotel Coldstream, Scotland

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