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“Excellent customer service”

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Mercure York Fairfield Manor Hotel
Ranked #1 of 2 Hotels in Skelton
Reviewed 26 November 2011

We are frequent hotel visitors and we value customer service above all else. If there is a problem with something, often the quality of the hotel can be judged by the manner in which the issue was dealt with. We booked two nights in a suite at the end of October (26/27) and on arrival, there was a problem with the room. We brought this to the attention of the management who immediately took notice. For the remainder of our stay, we were treated like VIP guests. This was not expected, but was very much appreciated. Other hotels should take note. This is how you should treat your customers. Well done Fairfield manor.

Room Tip: Recommend a suite for families
  • Stayed: October 2011, travelled with family
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Thank chigStokeOnTrent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (1,109)
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1,080 - 1,086 of 1,111 reviews

Reviewed 19 November 2011

Really good hotel with excellent food but we were unfortunate to have picked the same weekend as a wedding party (the hotel has a licence). Whilst the wedding party itself had a separate function room unfortunately our Saturday evening and after dinner was spoiled by parents letting children run riot in the bar/reception and even staircase areas. Only once did the staff intervene and that was when 2 boys were climbing onto railings around the basr area!
In the end the hotel lost out as we retired early rather than spend in the bar.

Room Tip: We had a room in the 'old' part which was very nice.
  • Stayed: November 2011, travelled as a couple
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Thank CheshirePaulG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2011

We have just had a weekend stay and have to say that it was very reasonable, evening meal was good value and a hearty breakfast. The staff were pleasant and helpfull.
The room was a good size but the bed a bit small and a little too hard for me but all you need for a weekend.
The hotel is in an excellent location just outside of York as the park and ride is very convenient (2 mins in the car or 10 mins walk) and is the best way to get into the city.
York is a fabulous place for a weekend trip, with lots of places to visit all in walking distance within the city walls.

  • Stayed: November 2011, travelled as a couple
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1  Thank DelHall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2011

my three sisters and myself spent three very nice days in this hotel and could not fault it.the food was of a very high standard and plenty of it .the staff were all great, from reception,dining room to the girls who looked after our needs in the room.location was good as it was near a Park and Ride to the city centre.Can't praise it highly enough.

Room Tip: all rooms i saw were good
  • Stayed: October 2011, travelled with family
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1  Thank ArbroathMaggiemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2011

I needed a decent hotel with a safe car park (to place my brand new car!) with easy access to York and its suburbs for a brief stay. Fairfield Manor was the best value on an internet search and proved to meet my requirements reasonably adequately. The positives are a comfortable room, an excellent breakfast, a decent sized car park (of course!) and some really grand expansive lounges in the public areas. The one negative would be the weak shower over the bath which, for a hotel of this calibre, I would expect to be much more powerful and somewhat more modern. Obviously, the plumbing has seen better days. Oh, and while I'm being pedantic, BBC News on the TV would have been appreciated too! A very quiet room which was much appreciated after several hours driving. And yes, I'll return on my next visit to York and this time sample the restaurant which I was unable to do due to other commitments.

Room Tip: An interior room, although lacking in any spectacular view. would appear to be very quiet.....if tha...
  • Stayed: November 2011, travelled with family
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1  Thank BalletBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2011

Staff were very good and food excellent. Had a fab weekend would go back rooms very comfortable .

  • Stayed: November 2011, travelled as a couple
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1  Thank chris666666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2011

This hotel is on the outskirts of York, and There is a handy Park and Ride into the centre of York two minutes down the road, with buses every 10 minutes. The hotel is roomy and comfortable, although the drinks and food are overpriced. Unfortunaterly all the rooms are non smoking, which meant a walk out in to the cold and wet to satisfy my craving. Otherwise a very comfortable hotel, where the service is excellent, and the staff are friendly and welcoming.

There is an excellent pub 300 yards down the road to York, where the food and drink prices are far better than those in the hotel, and there are nomerous retaurants and bars in York itself.

All in all, a very pleasant stay.

Room Tip: Try to get aroom on the side of the hotel away from the road and car park. It is much quieter
  • Stayed: October 2011, travelled as a couple
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1  Thank Lionel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure York Fairfield Manor Hotel

Address: Shipton Road, Skelton, York YO30 1XW, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York > Skelton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Skelton
Price Range: £58 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure York Fairfield Manor Hotel 4*
Number of rooms: 89
Reservation Options:
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Also Known As:
Ramada York Fairfield Manor
York Ramada

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