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“Our daughter's wedding” 5 of 5 bubbles
Review of Mercure York Fairfield Manor Hotel

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Mercure York Fairfield Manor Hotel
Ranked #1 of 1 Hotels in Skelton
York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Our daughter's wedding”
5 of 5 bubbles Reviewed 3 June 2012

Wow, where do we start. Our daughter was married in York on 26th May 2012 with the wedding breakfast and evening reception being held at Fairfield Manor. A large number of rooms were booked for 25th and 26th for the wedding guests. From the outset when we met Leanne, the wedding coordinator in May 2011 we were confident that both the accommodation and celebrations were in good hands and would go without a hitch. We were not disappointed. Leanne is professionalism itself and coupled with her warm and outgoing personality it was a pleasure for us to organise our daughter's wedding. On the big day itself Leanne hands over responsibility to Randal, the Master of Ceremonies and coordinator on the day. Randal and his team were excellent and made sure that everything went according to plan. He worked tirelessly behind the scenes and he was never seen without a smile on his face. All our guests were complimentary of the staff, the accommodation and the services and cuisine on offer. The grounds of the hotel for wedding photographs are also excellent. We cannot thank Leanne and Randal enough and we would recommend this hotel as a wedding venue to all.

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shortlyyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 6 June 2012
Dear Guest,

Thank you for being so complimentary about the staff and the hotel. We have been reliably informed that the reason the whole event was a success, was due to your tireless and meticulous planning of most of the activities. It was a pleasure for us to host your daughter's wedding, and we wish both her and her husband the best for the future.
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1,025 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
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English first
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 3 June 2012

I stayed at the Fairfield Manor to attend a family wedding & from arrival to departure was deeply disappointed with the service my party received. On the first evening we stayed, we returned from dinner at a nearby restaurant at 11pm to find the hotel bar closed & told by the night manager that unless we opened an account on someone's room we couldn't buy any drinks. On questioning this & pointing out the value the family had paid for the wedding which was to be held the following day, the manager grudgingly took an order & fetched drinks from the function suite bar. However he then proceeded to sit reception watching which made the party feel uncomfortable so we each went to our rooms. I have to question whether they wanted us to spend in the hotel or not (although at nearly £5 for a pint, I expect they would). The wedding reception was lovely, however one party at our table was given the wrong dessert & when she brought this to the attention of the waiting staff, was told "well that's all we have left", not the service you expect to receive at a wedding! The morning after the wedding, Sunday, it was widely displayed that breakfast was served until 12pm, however when we went to the restaurant at 11am the buffet breakfast was closed, no juices, fruit, cereals etc available & we were told we must choose what we wanted from a menu. Again, very disappointing. The rooms were nice, clean & nicely decorated, as we're the public areas however in my opinion this hotel is marketing itself a grade, or a few, higher than it is delivering at.

  • Stayed May 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank bc811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 3 June 2012
Dear Guest,

After having consulted both the bride and groom after the wedding, they have expressed their delight and satisfaction with everything both during and after their wedding reception. Moreover, having seen the father and mother of the bride a few days later, they returned to the hotel to personally deliver their thanks to all the staff. It is certainly disheartening to learn that these incidents have occurred, as we constantly strive to improve our service levels, and we are pleasantly surprised, if not baffled, by your review.
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St Neots
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 June 2012

We stayed 2 nights at this hotel, it is busy hotel with functions and coach parties, however this did not detract from an enjoyable stay.

Our room was spacious, clean and considering the activity in the hotel, quiet.

The buffet breakfast was well stocked and presented; we had 2 enjoyable evening meals in the restaurant choosing between the Table d’hôte or the A La Carte menus. The staff was pleasant and efficient.

The hotel is located in nice grounds on the outskirts of York, about half mile away there is a Park n Ride with a regular service to the City centre.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Eatonking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 3 June 2012
Dear Guest,

As it is an extremley busy time of the year, we accommodate all types of clientele, from coach parties to corporate guests, as well as hosting weddings an social events. We are pleased that you have found the accommodation to your liking, and look forward to you returning in the near future.
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London, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 1 June 2012

I went onto "laterooms.com" and booked 1 night accommodation the day before we needed it. I paid £69 for both of us saving nearly 70% of standard charges. We were lucky and were upgraded to an executive suite instead of the standard double that we had paid for. It was easy to find and in a quiet location - although its off a busy road, its set back from the road so I never heard any traffic noise. The gardens were pretty, great parking, friendly receptionist at check-in and out. We each got a complimentary sparkling water along with teas, coffees, bicci's that sort of thing. In terms of value for money, we got a BARGAIN. Only disspointing thing was that reception phoned us at 7:30am to ask if we had ordered a taxi. It was fine for us since we had decided to make an early start, but I wouldn't have been thrilled if I was still sleeping. There is a great pub 5 minutes walk from this hotel called the Hungry Horse and it has a lovely garden at the back. The weather was sunny and warm so we sat in the garden and had wine and food there. Value for money. It did remind me a bit like a Wetherspoon, but the garden was an added bonus.

Room Tip: They don't have a gym or pool onsite, however they do allow guests complimentary use of the gym...
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 3 June 2012
Dear Guest,

Over the next few months we will be having an array of greatly priced offers which we are sure you will find beneficial. Thank you for the time taken in writing a review about our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunny Suffolk
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 29 May 2012

Very nice hotel on the outskirts of York in a fairly quiet location. Very close to Park and Ride which makes life very easy to get in and out of York in a civilised fashion.
Stayed 2 nights on a Mercure break offer with breakfast and dinner on 1st night, good value. Very friendly staff at reception and in restaurent. Slightly odd room but fullfilled the needs for 2 nights, was obviously a family room with two beds, if you are in the room when they come to clean the room they just leave a pack of fresh towels & soaps etc outside the room so you have to remake your own bed. Food in restaurent a little pretentious and did not seem to make much use of local produce but ok. Bar food seemed better. Good breakfast but they cleared food away earlier than reception stated on arrival, beware!

Room Tip: I suspect all rooms are quiet due to its location.
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 3 June 2012
Dear Guest,

Thank you for providing us with some feedback with regards to your recent stay. We serve a plethora of items on our breakfast buffet, as well as providing honey which is produced locally. As the breakfast is buffet style, it is important that we maintain a high standard in terms of quality and presentation, hence the decision to return it to the kitchen, whilst having it replenished with additional freshly cooked items. We sincerely thank you for your generous comments about the service and the staff.
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North Wales
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 29 May 2012

One night stay with relatives from USA rooms excellent food excellent. Realyy friendly staff
would highly recommend

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jennyben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 31 May 2012
Dear Guest,

Your comments regarding the service of the staff and the quality of food has been greatly appreciated. In addition, we now have a new menu, which has a multitude of new and improved dishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure York Fairfield Manor Hotel

Property: Mercure York Fairfield Manor Hotel
Address: Shipton Road, Skelton, York YO30 1XW, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York > Skelton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Skelton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure York Fairfield Manor Hotel 4*
Number of rooms: 89
Reservation Options:
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Also Known As:
Ramada York Fairfield Manor
York Ramada

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