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Reviews (1,231)
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All reviewspark and ridehungry horselovely hotelgood sizebuffet stylerestaurant staffminute drivepublic areasone night stayboth morningscity centrewould stay againdouble roommain roadfour poster bedfamily roomfull english
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1,042 - 1,047 of 1,231 reviews
Reviewed 29 October 2012

  • Stayed: October 2012, travelled as a couple
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded 3 November 2012

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Reviewed 27 October 2012

We stayed in 111 a cosy ground floor family bedroom (being a double bed and 2 fold down for the twins) with disabled access i.e walk in shower with fold down seat and side handles. The one thing we noticed was the cleanliness of the hotel including our bathroom, shining white grout and sealant which we all know through daily use this will not last, however it can be addressed as and when. We only had breakfast served until 10.00 am which was cereal, fruit and the buffet fry up, customers had a choice of table service or self-service, tea, coffe and toast was brought to you by staff who are all friendy, including that management. Not much more to say except for we will be back.

  • Stayed: October 2012, travelled with family
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Thank ScotlandAmbassador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded 28 October 2012

Dear Guest,

Thank you for your valued comments regarding your recent stay. We are pleased that you found the hotel and service to your liking, and look forward to your next stay at our hotel.

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Reviewed 26 October 2012

We booked a disabled room and a twin room (one double bed, one single). I requested that the rooms were near one another in a quiet location - which was allocated.

Both rooms were clean. The carpet in the disabled room could do with being replaced however no major issue. Parking was great.

We enjoyed our stay with the exception of the breakfast! It was the worst breakfast that I have experienced! Upon entering the room there was lot's of tables with dirty pots that had not been cleared away. It was a buffet breakfast which was cold and with not much choice. Due to the buffet not being appealing I attempted to see if there was anything else I could choose from however there was no pastries and the cereals were in plasic containers, so who knows how long they had been in there! I decided to take the plunge and try the 'hot' buffet option.....I had two mouthfuls. Even the tea and coffee served was luke warm.

We would stay again however would definately not have the breakfast option!

  • Stayed: September 2012, travelled with family
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Thank shartone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded 27 October 2012

Dear Guest,

Thank you for bringing your recent concerns about our breakfast quality and service to our attention. We invest a considerable amount of time and effort in ensuring that we deliver the best quality in terms of service and product offering, with the intention of serving the needs of all our guests. With this in mind, we are naturally disappointed that you did not appreciate all the breakfast varieties on offer, but would nonetheless like to thank you for providing us with a review.

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Reviewed 23 October 2012

Don't understand any adverse comments, we had an excellent stay, the staff were very helpful and polite. The food was excellent and as they had a deal on when we were there it was reasonable,. The room was very quiet and clean , the bed was comfortable. Not far from York but as parking in York was very expensive we would suggest you use the Park and Ride which is about a mile down the road towards York.

  • Stayed: October 2012, travelled as a couple
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1  Thank Marvin881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded 24 October 2012

Dear Guest,

Thank you for providing us with such positive comments in your recent review. The quality of service and the well being of all our guests is of paramount importance to us as a business, and we are pleased that you have enjoyed your recent stay with us.

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Reviewed 21 October 2012

  • Stayed: October 2012, travelled with friends
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded 23 October 2012

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