My first impression was of a beautiful country manor home on the outskirts of York. The common areas in the main part of the hotel are beautiful giving one a taste of old world ambience. Our group was especially impressed when our quite delicious evening meal was set up in the beautiful linen room paneled in dark woods with a unique ceiling of draped cloth. We felt quite special. I was housed in the 'new' wing which was blandly contemporary in comparison to the grander style of the main manor but not horrible. And it was quite clean and neat. However, I had the same unendurable lumpy hard mattress as in every other Mercure hotel. After three hotels in a row with horrible mattresses, this alone convinces me that I never want to stay in another Mercure no matter how ambient the rest of the hotel is. Sleep is why I'm there. There was no A/C and the room was absolutely baking even though it was only about 4° outside. I would've thought that a 'new' wing on a hotel would have working individual guest room controls. I had to open my window the meager few inches allowed and use the fan that was fortunately provided. The bathroom fixtures are an outdated style even though they look quite new. I imagine that was a cost saving update but not a good one at all. There was a faucet each for hot and cold meaning that if you wanted a combination of the two you had to fill the sink which made it quite impossible to get the correct temperature. I also am not at all fond of washing my face from a sink full of water in a hotel because I have no idea how clean the housekeepers really got it nor what chemicals they used to get it there that are now getting on my face. After one unfortunate episode with a horrible infected rash after soaking in a hotel tub many years ago, I am really pretty shy about tempting fate again. I also had to turn the handles round and round and round before the water would even come on. Another guest mentioned that you might need the strength of The Hulk to do so - that was quite an apt analogy. The hot water was heated to near boiling stage so when I wanted to wash my hands without filling the sink I had to use the cold tap. And I realize it is perhaps more 'green' to notify guests of hotel policies with stickers on the bathroom tile but it really made the bathroom look like one in a budget roadside motel. Not very four star. After such an excellent dinner the night before, I was expecting a really lovely breakfast but it was rather sparse in choices. For me, a bit more fresh fruit would've done the trick but that is obviously personal taste. Postives: Lovely common facilities, free in-room Wifi and the property with beautiful lawns. I had no encounter with staff since I was on a coach tour so cannot attest to their efficiency or lack thereof. Negatives: horrible mattress, no room temperature control and outdated plumbing. I rarely travel with a tour but for this trip I was on a coach tour and after three significantly average Mercure hotels in a row, I can say that next time I travel to the UK, I will avoid them at all costs. I was really tempted to give just a three star rating for this property but realized that a great deal of that rating came from poor sleep over the last several nights. The rooms here are large and clean and the common areas are lovely and it is obvious that this hotel is striving to make a good impression so maybe 3.5 would be the perfect rating but I will go ahead an afford you four stars. For the gentlemen who reads and responds to these reviews: It is true that the majority of your reviews are four and five star, however, I would think that when adding the number of reviews and figuring out percentages - 15% of the reviews of this hotel fall in the 1-3 star rating. That is rather significant and I think that it points out that you have some work to do. A bit of an update to the guest rooms and I think you would have a most excellent hotel.
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- Also Known As:
- Ramada York Fairfield Manor
- York Ramada