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Mercure York Fairfield Manor Hotel
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Reviews (1,202)
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All reviewspark and ridehungry horselovely hotelgood sizebuffet styleminute driverestaurant staffbar pricespublic areasdouble bedstaff on receptionboth morningscity centreone night staywould stay againprivilege roomtea and coffee making facilities
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Reviewed 4 January 2014

My partner and I stayed here on our way through England and quite enjoyed it. The rooms were a bit old but nothing to write about. They were exceptionally clean and spacious and the service was very good.

We arrived late and were tired so we opted for room service. The menu isn't extensive and the cost is what you'd expect from a room service menu (overpriced) but the food arrived quickly, was hot and pretty good.

Would probably not choose this hotel for anything other than a bed to sleep in, if we stayed longer than one night passing through we probably would have chosen elsewhere

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank noemitravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded 5 January 2014

Dear Guest,
Thank you for your lovely review. It is pleasing to read that we met your expectations and enhanced your visit to York.
We do hope you choose to stay with us again on your next visit and I would like to take this opportunity to wish you and your family a happy 2014.
Kind Regards
Kevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

On entering the hotel everything looked fine, a nice reception area very modern and clean. But then you went into your room, we were in a room facing the A19. It was very dated the widow surrounds were filthy inside the secondary double glazing, also the paintwork on the outside was peeling off. The bathroom was also very dated with no hot water from about 18.00 hours ( it was New Year's Eve so I suppose everyone was trying to have a bath at the same time ) which meant we had to go down to dinner without a bath.
The dinner was excellent and the service was superb the staff were very helpful and efficient as they were in the rest of the hotel. The disco was so loud that many people were sat outside in the lounges to get away from the noise.
The next morning the breakfast was very good with a very extensive buffet.
All in all we had a good evening, but the bedrooms are much in need of a refurbish.
If you are looking for a reasonably priced hotel only minutes from the park and ride for York and don't mind a clean but outdated bedroom this could well be a hotel for you.

Stayed: December 2013
Thank 200Peter200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded 5 January 2014

Dear Guest,

Thank you for your review. It is pleasing to read that we met your expectations and enhanced your visit to York and your NYE evening. Your comments have been passed onto our DJ.
We do hope you choose to stay with us again on your next visit and I would like to take this opportunity to wish you and your family a happy 2014.

Kind Regards
Kevin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014 via mobile

The room was spotlessly clean, the staff were very friendly and helpful. The only few things that stopped this being a 5* review are that the TV didn't work properly in the room, and the facilities provided were not what I've come to expect from 4* hotels. Having said that I booked this stay on a superb deal so I can't really complain, it was a good stay and I would. Definitely consider it again on my next trip to York!

Stayed: January 2014, travelled as a couple
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded 5 January 2014

Dear Guest,

Thank you for your lovely review. It is pleasing to read that we met your expectations and enhanced your visit to York.
We do hope you choose to stay with us again on your next visit and I would like to take this opportunity to wish you and your family a happy 2014.

Kind Regards
Kevin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

As with an increasing number of Mercure hotels, this one feels like is on a really tight budget; all the pretentious of a four star, but the reality is a tired, tacky environment.

Having booked for a two night stay over New Year, including the gala dinner (which was a normal dinner in the restaurant, but with the world's worst DJ).

Everyone was encouraged to "dress to impress" - so dressing up in one's finest was the name of the game... Normally preceded by a shower or bath, except at 6.30pm there was no hot water. At 7.00pm we were told the the boiler had been restarted (!) and would take a few minutes to heat up. At 8.20pm, with no hot water still, we had boiled kettles to heat water so as to wash in the sink... I would stay in a nice third world country hotel if I wanted to do this.

This was the top of the iceberg... Why would you not check to see if TVs worked in rooms; why would you serve a Weetabix for breakfast with no milk on a plate; why would you serve a pot of tea with no cups; why would you serve uncooked bacon; why would you find all of the the roughest, unpalatable wines ever made and charge over 20 quid a bottle for them. What a mess this place is.

Room Tip: Avoid the rooms next to the stores - the staff like to congregate and have a good (loud) chinwag at 7.30 am in between slamming the door (every couple of minutes)
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded 5 January 2014

Dear guest,

Thank you for your review. I was extremely disappointed to read your feedback especially after receiving numerous compliments regarding the entertainment and our NYE event in general. While we did experience an issue with the boiler, this was immediately rectified and back to normal in a reasonable length of time.

I can also confirm that we meet all the AA 4 star requirements and therefore regard our hotel to be of a 4 star quality establishment.

Kind Regards
Kevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

  • Stayed: December 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kevin M, Manager at Mercure York Fairfield Manor Hotel, responded to this reviewResponded 5 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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