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Mercure York Fairfield Manor Hotel
Ranked #1 of 1 Hotels in Skelton
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1,057 reviews from our community

Traveller rating
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    37
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
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English first
Morpeth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 January 2014 via mobile

On arrival we were informed that no breakfasts had been booked, when asked why we were informed that " we have had this problem with other customers". Breakfast was £13:95 per person, for cold bacon, tepid beans, dried "grilled tomato", freshly baked bread that was not, quartered "button" mushrooms. The fruit/cereal selection was reasonable however. The room was clean and fresh, there was complementary tea/coffee but no biscuits. For an alleged 4* hotel we have had better in Premier Inns.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 25 January 2014
Dear Guest,

Thank you for taking the time in writing a review about your recent experience at our hotel. I was disappointed to hear that your experience was not reflective of the excellent service we pride ourselves on, and would like to assure you that corrective measures have agreed to enhance the service provided. Thank you for your kind comments about the quality of our bedrooms and it's features, and we look forward to welcoming you back to our hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 January 2014 via mobile

Excellent hotel, friendly staff, especially in restaurant, lovely food. We will definitely visit again. The bed was comfortable and room very clean. Park and ride only a few minutes from hotel. Park and ride bus only £2.70 return and are every 5 minutes.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank janiegrace09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at Mercure York Fairfield Manor Hotel, responded to this review, 13 January 2014
Dear guest,

Thank you for your lovely review. I was pleased to read that you enjoyed all aspects of your stay and delighted to read that you would visit us again.
We do look forward to welcoming you back on your next return to York.

Kind Regards
Kevin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beccles, United Kingdom
Level Contributor
130 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 8 January 2014

The four of us stayed just after Christmas for two nights. On arriving early, there was no problem at reception and we were given our keys even though 2 hours before check in time. Both the rooms were clean and well maintained. The beds and pillows were comfortable,slept well both nights. Good variety for breakfast and topping up the food continuously. The bar was not overpriced and one evening we had a bar snack which was well cooked and again not overpriced. The public areas are clean and comfortable. We eat once in the pub (Hungry Horse) about 5 mins from the hotel, do not go there the food is absolutely horrible! You are better of eating and drinking in the Hotel. A couple of minutes to the park and ride, would recommend to visit York. The buses were a maximum of every 10 minutes, not once did we wait for a bus. Approx £7.50 for a group ticket for 4. I would certainly recommend and stay in the hotel again. All staff pleasant and helpful.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, Manager at Mercure York Fairfield Manor Hotel, responded to this review, 10 January 2014
Dear guest,

Thank you for your review. Where possible we do make a concerted effort to provide a room when our guests arrive. On this occasion we were able to accommodate and am grateful that you appreciated our efforts. I was pleased to read that we met your expectations and that you enjoyed our food and beverage offerings.
We do hope you choose to stay with us on your next visit to York and I would like to wish you and your family a happy 2014.

Kind Regards
Kevin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure York Fairfield Manor Hotel

Property: Mercure York Fairfield Manor Hotel
Address: Shipton Road, Skelton, York YO30 1XW, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York > Skelton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Skelton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure York Fairfield Manor Hotel 4*
Number of rooms: 89
Reservation Options:
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Also Known As:
Ramada York Fairfield Manor
York Ramada

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