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“A real treat”

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Mercure York Fairfield Manor Hotel
Ranked #1 of 1 Hotels in Skelton
Prudhoe
Level Contributor
160 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“A real treat”
Reviewed 31 January 2014

I was really impressed by the friendliness of the staff, they just couldn’t do enough for us.
The hotel was quite full and they had upgraded my room as I have a Mercure card.
The room was fantastic, it was as big as a house with a four poster bed. How wonderful.
The breakfast was equally as good.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dimm_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 1 February 2014
Dear Guest,

Thank you for sharing your recent experience at our hotel with us. It is our sincerest intention to treat all our guests with the best customer service, and we would like to thank you for your kind comments about the friendliness of the staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,043 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
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English first
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 January 2014 via mobile

We stayed here for 2 nights in January 2014. Our room was lovely, spacious and clean. Tea/coffee making facilities included. Beautiful fruit basket and chocolates on arrival. Room service available, didn't use it but prices were very reasonable. Shower gel and shampoo in the bathroom along with soft fluffy towels and heated towel rail. Housekeeping was to a high standard. Check in was quick easy and efficient. Restaurant staff were brilliant, evening meal (mushroom soup/turkey/ice cream) was absolutely brilliant, turkey in white wine sauce was exceptional. The breakfast was good, help yourself to hot items, cereal, continental items, fruit juice, fruit etc. Toast and hot drinks are served to you. Good location for the park and ride. Would definitely come back here!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ZBP13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 31 January 2014
Dear Guest,

Thank you very much for your recent review. Your kind comments were extremely well received, and we cannot thank you enough for complimenting us on our service and facilities provided to you during your stay. We look for ward to your imminent return to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumbria, United Kingdom
Level Contributor
163 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed 26 January 2014

We booked this place after looking for hotels in the area on Booking.com.
This one I kept on going back to time and time again online so in the end placed the booking via that site.

We were greeted warmly by a lovely gentleman on reception.
He was very friendly and helpful to us.
We were placed in an upgraded room which was just lovely.

The room was very large and spacious and the bed was enormous.
We found the room to be a nice quiet one, which was what we had asked for.
We had no disturbance at all during the night.
The bedding was of very good quality and so were the towels.
The complementary toiletries and tea and coffee etc were perfect.
All about our room was spot on and the cleanliness perfect.

We did dine in the restaurant that evening.
The setup there is nice and they had plenty of polite staff on that night, the man in charge was lovely.
We did feel the food was not as good as it could have been.
It looked good enough, but....
Our service was perfect at all times.

I would recommend this place to all.
Loads of free car parking as well and close enough to the country and the city.
Thank you to all, we will be back.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank whatnamecaniuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 27 January 2014
Dear Guest,

Positive feedback such as your recent review is really important to us as a business. Moreover, it is extremely pleasing to read that you have enjoyed your stay, the facilities and features of the hotel, and the fantastic service from our dedicated team members. We certainly look forward to your return to our hotel.
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Norfolk
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 January 2014 via mobile

Only stayed for one night, booked a family room but on arrival informed we'd been upgraded at no extra cost to a suite as there was a dance workshop was being held at the time and the hotel didn't want our stay to be disturbed - very welcome and very helpful!

Room was in the older part of the hotel which is stunning - very clean apart from dusty cobwebs on lampshades and dust on top of wardrobe (to be fair we were looking for faults!) and no toilet brush. Windows, secondary glazing and net curtains were a bit grubby and stained.

Huge comfy super kingsize bed and good sized sofa-bed. Didn't eat in the restaurant but we ordered room service at 10pm and the staff couldn't have been more accommodating.

Hotel is in a good location, short drive into york, only downside when we returned from York was the carpark was packed and we had to park on some mud and one of us slipped over getting out of the car (which was actually quite amusing!)

Overall a great stay and would definitely return.



Stayed January 2014
Helpful?
2 Thank WandererReturns1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 27 January 2014
Dear Guest,

Thank you for your recent review. The hotel as an abundance of positives, in addition to being in a very advantageous location for going around York. We would like you to thank you for your very positive and informative feedback, and we will endeavour to correct any issues you have highlighted as per your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morpeth, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 January 2014 via mobile

On arrival we were informed that no breakfasts had been booked, when asked why we were informed that " we have had this problem with other customers". Breakfast was £13:95 per person, for cold bacon, tepid beans, dried "grilled tomato", freshly baked bread that was not, quartered "button" mushrooms. The fruit/cereal selection was reasonable however. The room was clean and fresh, there was complementary tea/coffee but no biscuits. For an alleged 4* hotel we have had better in Premier Inns.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin M, General Manager at Mercure York Fairfield Manor Hotel, responded to this review, 25 January 2014
Dear Guest,

Thank you for taking the time in writing a review about your recent experience at our hotel. I was disappointed to hear that your experience was not reflective of the excellent service we pride ourselves on, and would like to assure you that corrective measures have agreed to enhance the service provided. Thank you for your kind comments about the quality of our bedrooms and it's features, and we look forward to welcoming you back to our hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure York Fairfield Manor Hotel

Property: Mercure York Fairfield Manor Hotel
Address: Shipton Road, Skelton, York YO30 1XW, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York > Skelton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Skelton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure York Fairfield Manor Hotel 4*
Number of rooms: 89
Reservation Options:
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Also Known As:
Ramada York Fairfield Manor
York Ramada

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