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“Bad Beds” 3 of 5 bubbles
Review of Mercure York Fairfield Manor Hotel

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Mercure York Fairfield Manor Hotel
Ranked #1 of 1 Hotels in Skelton
Burnaby, Canada
Level Contributor
73 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Bad Beds”
3 of 5 bubbles Reviewed 16 July 2014

The hotel room was a nice size, clean and tidy but dated. The beds were ready for replacement and not very comfy. We were given a ground floor room and the windows did not have very good security devices on them.This hotel is quite a ways from York so if we went back we'd stay closer to town.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ludwig K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randall K, Manager at Mercure York Fairfield Manor Hotel, responded to this review, 24 July 2014
Dear Guest,

Thank you for your recent review. Whilst we strive to attain the highest levels of service and quality, it is impossible to predict each and every personal preference. We would, however, like to thank you for providing us with feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,025 reviews from our community

Traveller rating
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    186
    75
    36
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
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English first
Derby, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

Having decided to stay here for a lads weekend away we were not disappointed. The hotel, whilst grand itself, was basic in facilities and nothing special. The staff were attentive and helpful and always willing to go the extra mile.

We had a room only rate so ventured the short walk down the road to The Navigation pub for meals - Hungry Horse chain and really good quality, value for money food.

One note : there is a layby very close to the hotel on the A19 - we walked back via the layby (as this is a shortcut) and despite the time being 11.30pm the layby was full. All I will say is that the vehicles were not parked having a picnic. Next time I will not be taking the shortcut. However, the hotel cannot be held to answer for that!

Last tip : On a warm weekend we found the fan in the wardrobe and this helped in the room. In winter would be really snug - on one of the few warm days we get the room was stuffy and difficult to sleep.

Room Tip: Ask for a room not near the train line!
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  • Stayed July 2014, travelled with friends
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randall K, Manager at Mercure York Fairfield Manor Hotel, responded to this review, 15 July 2014
Dear Guest,

Thank you for your recent review about your stay at the hotel. We are very grateful for your positive remarks about the staff and the facilities on offer, and would like to ensure you that the concern you have highlighted is one which is not within our control, and is currently being addressed by the local authority.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 11 July 2014 via mobile

Had a ground floor room which was clean and tidy. Towels were changed daily even though we didn't need them changed.
All staff encountered were extremely friendly and helpful.
The breakfast was extremely good and set us up for the day ahead. I am probably easy to please - two fried eggs, bacon, fried bread and beans will always get my vote.
Having said that the vegetarian sausages which my wife had were exceptional.
Staying in York? - look no further.

Stayed July 2014, travelled with family
Helpful?
Thank DREWRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randall K, Manager at Mercure York Fairfield Manor Hotel, responded to this review, 13 July 2014
Dear Guest,

Thank you for your fantastic comments regarding your recent stay with us. We are pleased that you have enjoyed all the culinary delights on offer, and trust that this was further enhanced by an enjoyable and relaxing experience.
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Brighton, United Kingdom
Level Contributor
277 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
3 of 5 bubbles Reviewed 9 July 2014

This place is located a few miles outside of York. If you have a bit of time you can follow a cycle way into the center of York. The hotel has plenty of parking and is in a quiet setting. The reception staff were pleasant and efficient. Bedroom was ok but the pillows are hard. The showers are primitive with nasty shower curtains. What really got my wife and I was the fact that there was only one towel in the bathroom!!! When we asked a maid about this she said that there was another towel in the wardrobe. Now I have stayed in many hotels of all grades but never in one where towels are kept in the wardrobe. This is obviously just an egregious and annoying wheeze by some bean-counter to save a few bucks on the laundry bill. Oh yes and the towels are hard and could do with replacing. So message to Accor. 'Big fluffy towels are not a luxury to be rationed but a basic requirement of any half-decent hotel' Got it? Another failure of this hotel is that the rooms don't have air-conditioning but you can't open the windows properly. Nanny Accor apparently doesn't trust its guests not to fall out of its windows. So poor!
Breakfast is a an okish, unimaginative buffet but why doesn't someone chop the fruit pieces to a sensible size? A transport cafe style hot buffet provides the usual elements of an English breakfast. Coffee isn't bad.
We had a night cap in the bar which was faintly dispiriting in the way hotel bars can be.
The hotel is kept very clean and the reception rooms are quite smart.
So all in all this place is low on charm and doesn't really provide the basic comforts of a basic hotel in a satisfactory fashion.

Room Tip: I suspect that this hotel might be popular with groups so I would seek a room that is away from lift...
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  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank artsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randall K, Manager at Mercure York Fairfield Manor Hotel, responded to this review, 11 July 2014
Dear Guest,

Thank you for all the positive comments you have provided in your recent review. In addition, you have listed a few recommendations which we are happy to take into account and address, with a view to improve in the areas where we can. We would like to thank you for your review, and sincerely appreciate the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 6 July 2014

The rooms are comfortable and clean and the staff members polite without going out of their way.

The main gripes are perhaps minor but:
1) the wifi is infuriating, and we couldn't get it to work at all on the first evening.
2) there was only one towel in the bathroom. Now I travel a lot but in a double room I cannot recall ever only having one towel. The second one was apparently in a plastic bag in the top of the wardrobe behind a door that wouldn't open
3) a query about how we could get some laundry done seemed to come as a complete surprise much as if I had asked how I could get my spaceship serviced. I can handle that they don't have a guest laundry on site, however I would have expected a hotel in this chain and at this price to have a standing arrangement with a laundry and know prices, times etc. We were originally told that they would give us a number but we would have to ring it ourself. Another receptionist did ring the number for us but there was no answer. Really not good enough.
4) last might we tried to ring reception about 11pm and there was no answer.
5) and a minor point but on the first morning at breakfast we were left quite sometime without coffee or toast

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank StephenWalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randall K, Manager at Mercure York Fairfield Manor Hotel, responded to this review, 7 July 2014
Dear Guest,

Thank you for your review regarding your recent stay with us. Needless to say, the concerns which you have raised have been looked into, and we would like to assure you that they will be addressed. Your feedback is extremely vital to us in ensuring that we attain the highest levels of service, and trust that all the other aspects of your stay was satisfactory.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morecambe, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 3 July 2014

The hotel is located near to the city centre, 10 min walk to park and ride then a further 10/15 mins on a bus (depending on traffic) the grounds are loverly. we stayed for two nights, the first night being a friends wedding ceromony. The wedding room was done out nice and the bar staff that serve us throughout the day was very polite and addressed you as sir or madem which was a nice touch. the wedding breakfast was good but the soup starter was a bit bland but nothing a bit of salt and pepper didnt fix so it wasnt an issue.
The room that we ate in was really nice :-)
The room was quite big and the bed was HUGE and very comfortable, I thought I had lost my girlfriend half way through the night.The room was hot but the outside temerature was in the twenty's so it was expected, there was a fan to help cool things down, if that wasn't there then it would of been a different review.
I would recommend staying here and I would use this hotel again. :-)

Room Tip: maybe ask for a room overlooking the grounds.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paul w w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randall K, Manager at Mercure York Fairfield Manor Hotel, responded to this review, 7 July 2014
Dear Guest,

Thank you for your recent review and the very kind comments you have provided regarding the hotel and it's facilities. We are pleased that you have enjoyed your time with us, and would like to thank you for your kind recommendation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure York Fairfield Manor Hotel

Property: Mercure York Fairfield Manor Hotel
Address: Shipton Road, Skelton, York YO30 1XW, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York > Skelton
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Skelton
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure York Fairfield Manor Hotel 4*
Number of rooms: 89
Reservation Options:
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Also Known As:
Ramada York Fairfield Manor
York Ramada

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