This is our 2nd stay here. The hotel is a little tired and its no good saying anything different. That said we were merely in need of a room and bed as a base for a short stay. The room was adequate and everything worked, though there was nothing which could be described as modern or up to date within. Even the tv was a poky little thing but, it worked! Evening meal was very nice (we chose the special), service was very good and there were several members of staff who were especially good at their job and their manner and efforts were of high standard. Breakfast was buffet, not always a favourite, but in this case reasonable and tasty. I was able to have a good start to the day with a blooming good plateful which I enjoyed. Again the staff were on the ball. (The secret I believe for guests, is to get to breakfast as early as possible and avail themselves of the fresh food before it fades under the heat lights) We went out for the day and returned late afternoon before our intended soiree to York on the bus. Here the reception girl made a faux pas by suggesting we walked for 15 to 20 minutes to the park & ride park for the bus? I knew there was a bus stop across the road and enquired about the service bus. The girl dismissed this option saying there were few buses available on the route. I persisted and she found a timetable, only to tell me there was actually a bus due in 5 minutes! We caught this phantom bus and were in York within ten minutes. Perhaps she thought we needed the exercise? Our final breakfast was again quite good but there was a definite down turn in staff agility and awareness, this was seemingly explained by the absence of the lady supervisor who had been present on our previous visits. The younger staff members were lethargic and showed a lack of attention which had previously been absent when the older lady was there. However this grand member of staff made a late appearance and it was as if the batteries had been replaced in the young ones as they upped their game immediately, amazing! It was quite funny to see the change in pace and attention to detail.
Our stay was pleasant and there were no complaints to be made but the hotel is definitely getting old and a bit creaky and may be due a massive refurb. Again however I must say that it served us for what we required. I have certainly stayed in fantastic hotels as well as disaster accommodation and this hotel is nowhere near the top, or the bottom. It is keeping its head above water, just. No complaints from us.
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- Also Known As:
- Ramada York Fairfield Manor
- York Ramada