On our third trip to Roatan in late March we thoroughly enjoyed staying at the Mayan Princess for a second time. Being vegetarian and having read some less-than-positive comments about the cuisine, we spoke with management before booking. It appeared that Magenta, the Chef, had been off due to a foot injury and some difficulties had been experienced earlier in the season as a result. At the buffet, Suyapa and Byron went out of their way to let us know the ingredients of the many choices at each buffet meal and we had no difficulty finding many tasty things to enjoy. They would recommend soups when they were vegetarian -- and they were delicious! When we missed the pineapple we had enjoyed on our last visit, we were offered a big bowl and then found it on the buffet most mornings thereafter. We left eating at the Luna Maya until late in our stay because there was no vegetarian meal on the menu -- what a mistake! The special meal served by Lany was delicious and beautifully presented.
Staff worked very hard to minimize the impact of cruise-ship passengers, setting up separate buffets and separate beach areas for them. Happily, they were generally gone by lunch time.
Dinner several nights each week was served outside of the main restaurant -- Asian night at poolside, burger night at Las Sirenas and dinner on the beach a third night. It was a great deal of work for the staff to set up, but added variety in a most pleasant way. Both Byron and Geraldo did a fabulous job cooking on Asian nights as well as at the omelette station in the morning and serving up specialties at lunch as well.
It was great to see deserving staff promoted -- Glenda now doing an effective job ensuring prompt service at meals and in the bar, and Carolina on the housekeeping side of things. Also impressive was the improvement in the English spoken by the staff -- kudos to both management and staff on that front! We enjoyed learning Spanish from the staff -- they were very patient with us! Particularly notable service was provided in the dining room by Arnol and Samuel, though all the staff were very attentive. Edwin on the front desk was always helpful as well. We appreciated not being subject to "sales pitches" about excursions, but information was readily available when requested -- both from the front desk and from the Sunwing representative, Claudio. Comparing to previous Sunwing reps, Claudio was very visible at the resort on a regular basis, eager to ensure our satisfaction with the service we received. He didn't get any work from us -- we were more than happy with everything about our stay! Yes, the power did go out from time to time, but that was a function of the island power supply and the hotel's generator was brought on stream quite quickly when it occurred.
There were other improvements since our last visit in 2012 -- we found the vendors much less aggressive on the beach and the fact that they needed to wear identifying T-shirts as "authorized vendors" likely explains that to some degree. Also, the thump of music was much less intrusive than previously -- much appreciated! For those who prefer more activity, the Henry Morgan next door (where we stayed on our first trip to Roatan) offered almost constant beach volleyball, salsa dancing, etc.
The purpose of our repeated trips to Roatan is to snorkel "the wall" a ten minute walk down the beautiful sandy beach. It is the best snorkeling we have encountered, although the traffic from cruise-ship passengers is degrading the marine park more each year. This year, we were pleased to see the marine park boat on duty more than previously.
A comment to travelers considering Infinity Bay: being right next door to the destination of a majority of the cruise-ship passengers means the brunt of the activity and noise (that thumping rhythm!) is right outside the resort... Infinity Bay also has the dock which water taxis to the West End frequent: convenient, but more traffic as a result. The apartments, however, are beautiful. Nonetheless, we intend to return to the Mayan Princess on our next trip to Roatan.
- Official Description (provided by the hotel):
- An elegant Roatan resort on the island's best beach, Mayan Princess Beach Resort features waterfront hotel accommodations and service. Just steps from your luxurious condo, a white sand beach leads to sparkling turquoise waters, perfect for scuba diving Roatan's spectacular undersea gardens. Nominated for Honduras' Leading Hotel Award in 2007-2010, this Roatan beach resort offers a variety of vacation activities, first-class amenities, and beachfront restaurant. Welcome to paradise and comfortable relaxation in a tropical oasis. ... more less
- Reservation Options:
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- Also Known As:
- Mayan Princess Beach Hotel West Bay
- Hotel Mayan Princess Beach
- Mayan Princess Beach & Dive Resort Roatan, Honduras - West Bay