I would never stay in the mayan princess in Roatan again. This hotel has the worst service i have come across in any hotel and i travel alot. We had a whole series of incidents with the staff in this resort - The majority of staff were so rude and will not try and help you at all. They wouldnt clean our room on second last day as we were leaving the next day, they werent able to provide us with a phone number for best restaurant on the island and actually the receptionist hung up on us when we phoned, they suggested i wander around the whole complex to find the cleaning lady to get a beach towel as they had none available at 10am on saturday morning, they wouldnt let us check out the night before (we had v early flight), they werent able to provide me with an iron and the list goes on and on, they organised an airport pick up for us and then when he was 20 mins late they said its not our fault, your organised it....
My recommendation is do not stay here when the staff in some of the other hotels are very pleasant! Overall the hotel is dated although the rooms are decent, there is no lift and no one able to help with luggage, food is not great. The only thing going for it is that its not roatan which is fab!!
- Official Description (provided by the hotel):
- An elegant Roatan resort on the island's best beach, Mayan Princess Beach Resort features waterfront hotel accommodations and service. Just steps from your luxurious condo, a white sand beach leads to sparkling turquoise waters, perfect for scuba diving Roatan's spectacular undersea gardens. Nominated for Honduras' Leading Hotel Award in 2007-2010, this Roatan beach resort offers a variety of vacation activities, first-class amenities, and beachfront restaurant. Welcome to paradise and comfortable relaxation in a tropical oasis. ... more less
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- Also Known As:
- Mayan Princess Beach Hotel West Bay
- Hotel Mayan Princess Beach
- Mayan Princess Beach & Dive Resort Roatan, Honduras - West Bay