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“Problems with booking for next year”

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Mango Bay All Inclusive
Ranked #1 of 4 Hotels in Holetown
Certificate of Excellence
Winchester, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Problems with booking for next year”
Reviewed 9 June 2014

We had a fantastic holiday in April this year. We had a deluxe room which came straight out onto the pool. We are a family of 4 - two adults and 2 children. The staff are fantastic and a couple of issues with our room were sorted so quickly - we were offered another room - but we declined as there was not need. We have tried to book the same holiday for next year, however, we cannot as our eldest will be 13 and therefore the 4 of us cannot stay in one room. This splits the family up for what should be a family holiday and given the size of the deluxe room we were in - we really cant see why she cant stay in the room with us. Our travel agent has called Mango Bay to find out why and it is because she will be classed as an adult. This is fine - we will pay the adult fee for her but as a family of 4 - we want to be together. Such a shame as we loved the hotel very much.

Room Tip: The standard rooms apparently can be on the street side and therefore can be noisy. The deluxe rooms...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Georgina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony J, Director of Operations at Mango Bay All Inclusive, responded to this review, 5 July 2014
Dear Georgina D,
Thank you for sharing this review of your April 2014 Mango Bay experience! It is truly a pleasure to know that you had such a fantastic holiday experience with us, as this is what we continuously strive to provide to our guests.

I understand your level of dissatisfaction from the points you mentioned in your correspondence regarding your booking for 2015. The maximum occupancy in our Superior, Deluxe and Ocean Front rooms is 3 adults, or 2 adults and 2 children under the age of 12. The safety of our guests and staff is of the utmost importance and this figure is mandated by our insurance company.

We truly hope to have the opportunity to welcome you back to Mango Bay in the future!

Kind Regards,
Anthony Johnson
Director of Operations
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1,579 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (482)
Date | Rating
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English first
Luton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 June 2014

We reluctantly returned on the 2nd of June after a week at the Mango Bay (Barbados). The hotel is located on the beach front which was clean as was the hotel common areas and the room itself (spotless in fact). Service was exceptional! We never had to wait long for our meals which varied every day. The three course lunch and dinners were of exceptional standard and we always enjoyed the food. The cuisine was mixed - a taste of the Caribbean and English. The staff (in my opinion) are the best assets of the hotel! They were always courteous (even towards the end of their long days) but what amazed me most was the beach and pool guy who would ask guests if he could bring them a drink!!

Everything about this vacation was fantastic - weather, hotel, room and service. We will definitely go back.

Room Tip: The bar remains open until midnight; select a room towards the front of the hotel and the second flo...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dhanbir B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony J, Drector of Operations at Mango Bay All Inclusive, responded to this review, 9 June 2014
Dear Dhanbir B,
Many thanks for sharing this review of your recent holiday experience here with us!
We are delighted to read that you had a fantastic vacation and that the combination of exemplary service, favorable location, tasty cuisine, clean common areas and rooms left you with the feeling of never wanting to leave.

On behalf of the entire team, you were both a pleasure to host and we look forward to welcoming you back in the future!

Kind Regards,
Anthony Johnson
Director of Operations
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Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 June 2014 via mobile

We have just returned from 12 nights at Mango Bay with our 2 young children and thoroughly enjoyed our time there. First and foremost the staff make this hotel as great as it is...they are always friendly, helpful and made a fuss of the children which they loved. Pool and beach drinks service is a lovely touch and nothing is too much trouble. Our room was ocean view on the ground floor and just steps away from the beach which was perfect. Spacious and very clean, the rooms could use a minor refurb in places which I believe is taking place this summer. However, having said that, our room was very comfortable and the stocked fridge with drinks great. The food was on the whole really good, and the hotel work hard to keep the menu varied. There are buffets a few times a week, but otherwise there are set menus and they will always accommodate any off menu requests as well. The kids menu has standard child choices and everything home made so good quality. The childrens portions are very generous and often my 2 were fine to share 1 meal! The staff make this hotel family friendly as there are no child specific features such as a playground, however my 2 were were more than content with the beautiful beach and swimming pool. The complimentary catamaran and glass bottom boat trips are great and we also took a trip to Harrison's Cave and the wildlife park which I would highly recommend. Make sure you also take a trip to Sandy Lane for afternoon tea which is just along the coast from Mango Bay, as this was great value and a little treat! We were truly sad to leave this lovely hotel and as a 4 star hotel, due to the fantasic service and staff, I would pick this over many 5 star resorts we have stayed at. Peter, Pedro, Tanya B, Tanya S, John, Shondelle....just a few who made our stay memorable. We met people who had returned 10, 16 and 23 times to this hotel and it is very easy to see why. Fabulous, unforgettable holiday at the Mango Bay :0)

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kate_wiggy08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony J, Director of Operations at Mango Bay All Inclusive, responded to this review, 9 June 2014
Dear Katewiggy,
Thank you for taking the time to share this review of your recent Mango Bay holiday experience!
It is such a great pleasure to know that you thoroughly enjoyed all aspects of your stay with us, and that you had a fabulous unforgettable holiday!
At Mango we place a strong emphasis on training therefore it gives us great pride when guests such as yourself comment on the outstanding service they received.

We are pleased to see that the names of so many have remained with you. Peter, Pedro, Tanya B, Tanya S, John and Shondelle are thrilled to be appreciated for a job well done.

I am truly delighted to read that you were able to experience what many of our repeat guests return for year after year.

We look forward to welcoming you back to Mango Bay in the future!

Warm Regards,
Anthony Johnson
Director of Operations
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Chelmsford
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 June 2014

Just returned (22nd May) from our 4th visit in 6 years to this great hotel.
We reviewed last year and made some comments and was slightly worried things had not been done. Pleased to say the new management team are making a big improvement and with more to come - Anthony told us !! The works on the beach have also made a huge improvement and a real bonus to this hotel.
Our only concern was a bit slow in the restaurant on a couple of occasions, but generally fine.
The new and existing members of staff really make the holiday with everyone being so freindly.
The entertainment could be better, but the staff and location make up for it.
Many thanks to Peter (owner) and his team and we will be back next year

Room Tip: Upgrade your room but away from the bar if you like an early night !
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jandkchelmsforduk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony J, Director of Operations at Mango Bay All Inclusive, responded to this review, 9 June 2014
Dear jandkchelmsforduk,
Thank you for your 4th review about your stay here with us!

Every guest's experience is important to us as we strive for the finest in service and facilities. We are delighted that you are pleased with the changes thus far and that our staff made this holiday another great one.

We look forward to welcoming you back for a 5th visit!

Warm Regards,
Anthony Johnson
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester Park Surrey
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 May 2014

We stayed at Mango Bay All Inclusive from the 22nd May to the 30th and had not only fantastic weather but a fantastic time. Made all the better by having lots of friendly and helpful staff on hand to make your stay a really good experience. My husband and I last came to Barbados 25 years ago on our honeymoon round about the same time but unfortunatly the hotel we stayed at (Coconut Creek) has since been made into Condo's. So with a little bit of help we chose here instead. The staff work so hard, especially in the restaurant and the cleanlinless of the hotel in general was excellent. The food was always very good and with 3 courses we sometimes struggled to eat everything but really wanted to leave an empty plate. My only selfish moan was that there was not much in the way of chocolate desserts for my sweet tooth. The bed was extremely comfortable and we had a suburb view from our room, overlooking the beach. The water-sports staff were very knowledgable and happy to help my husband when he wanted to learn how to sail the Hobie, which he ended up taking out twice on his own and made his holiday.
Fantastic trip into Oistins fish market and horse riding later on in the week which was well worth the money for the scenery and the beach run with the horses. Complimentary Caterman trip and swim with the turtles was unforgettable, as was the glass bottom boat trip where you could swim with so many fish all around you.
All in all we had an amazing time here and would happily go back again and again, as do so many people that we talked to some as many as 10 times!

Room Tip: Rooms overlooking the beach are the best.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hellsbell1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony J, Director of Operations at Mango Bay All Inclusive, responded to this review, 9 June 2014
Dear Hellsbell,
A very warm thank you for sharing this wonderful review of your recent Mango Bay experience!
At Mango Bay we continuously strive to provide our guests with an exceptional holiday experience that exceeds their expectations and we are quite proud to know that we were able to provide this experience to you!

Congratulations to your husband, sailing on his own! I join you in commending all team members for the consistently excellent service they provide.
We are delighted that you appreciated all that Mango Bay and Barbados have to offer making for an unforgettable trip!

We truly look forward to welcoming you back to Mango Bay in the future!

Kind Regards,
Anthony Johnson
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 28 May 2014

Okay, so it's almost been a year since we stayed at Mango Bay, but my whole family and I can't stop reminiscing about what an amazing time we had! Even though work was taking place on the beach and it rained pretty much ALL the two weeks we were there, the delightful staff really made the holiday. The breakfasts were great, and I enjoyed the lunch and dinner menus; although for 'normal tastebuds' the food might be a bit too adventurous (this applies to teenagers ha!). As we went in the quiet season, the atmosphere at night wasn't up to much (although the Bajan entertainment was great), but it was in a great location so we were more than happy to walk out. The seats by the beachfront were great (although watch the mosquitos), and the lovely Peter was always wandering around with drinks - he was a gem! The rooms were lovely and clean, as were all the facilities. We were also impressed with the cocktails at the bar, and made our own fun in the evenings despite there being few guests. All in all, would highly recommend, and the staff are amazing! Would also recommend the Barbados jeep safari and the Oistins trip.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank khumphreys88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony J, Director of Operations at Mango Bay All Inclusive, responded to this review, 30 May 2014
Dear Khumphreys,
Many thanks for taking the time to share this review. It is great to read that you are still reminiscing about the amazing family vacation you had with us in August 2013.
We are thrilled that you appreciated the attentiveness of our staff, our favorable location as well as our tasty menu selections and cocktails.

On behalf of the entire team, we look forward to welcoming you back in the future!

Kind Regards,
Anthony Johnson
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yorkshire
Level 6 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 May 2014

we travelled here begining of may my husband and i. the hotel was lovely good rooms we stayed where its meant to be noisy near the one love bar but we was either joining in but when we did go to the room we never heard a thing once the door was shut, so dont worry to much if you get put in these rooms. reception staff helpful, peter bar staff worth his weight in gold bringing drinks round to everyone in fact all members of staff were curtious and lovely, just one thing to remember bring long trousers for restaraunt as shorts and jeans are not allowed only on casual night as my husband found out. entertainment needs to improve as was only a couple of things we enjoyed just human band/ caribbean show and cool breeze of course husbands joining fan club haha. we met some lovely people all spoke hello rosemary and michael. we sat with mandy and steve smashing couple never exchanged numbers so if your reading this get in touch we need that cool breeze c.d . holetown seems a safe place to walk around lots of shops and bars in walking distance if you can stand the heat, food was out of this world all waiter service apart from bbq nights really enjoyed this would love to go back. we used taxi driver sanjay very knowledgable man does trips and airport runs if you want his details get in touch.just to say thankyou mango bay for great hol see you again soon xx

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank birdieyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony J, Director of Operations at Mango Bay All Inclusive, responded to this review, 31 May 2014
Dear Birdieyork,
We are delighted that the location of our hotel appealed to you and that you embraced all the wonderful offerings we provide: from our staff who go above and beyond, to great food and refreshing cocktails.

It is truly a please to know that you had such a great holiday experience here with us, as this is what we continuously strive to provide to our guests.

Many thanks for your detailed review and we look forward to welcoming you back to Mango Bay!

Warm Regards,
Anthony Johnson
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mango Bay All Inclusive

Property: Mango Bay All Inclusive
Address: 2nd Street, Holetown, Barbados
Region: Caribbean > Barbados > Saint James Parish > Holetown
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Holetown
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Mango Bay All Inclusive 4*
Number of rooms: 76
Official Description (provided by the hotel):
Mango Bay Barbados is ideal for those seeking the convenience of an ALL-INCLUSIVE beach vacation combined with the personal and friendly service of a small resort. It enjoys a sought-after beachfront setting in St. James, on the famous west coast of Barbados.There are restaurants, bars, boutiques and cinema just steps away from Mango Bay in lively Holetown, including the brand new, upscale, LIMEGROVE LIFESTYLE CENTRE across the road from the resort. Mango Bay is approximately a 45 minute drive from the airport, and a 25-minute drive south of the hotel takes you to the capital Bridgetown. Mango Bay definitely gives you added value for an all inclusive hotel- included is a complimentary two-hour catamaran cruise to see the turtles, waterskiing & a glass bottom boat ride. ... more   less 
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Also Known As:
Mango Bay Hotel Holetown
Mango Bay Barbados
Mango Bay Saint James
Barbados Bay Mango
Mango Bay Hotel Barbados
Mango Bay All Inclusive Barbados/Holetown

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