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Reviewed 17 November 2017

After reading many reviews my partner and I decided to try Mangobay.

Following this I am writing what I believe is an objective view on the positives, and unfortunately many negatives of our stay.

Location

A central location on the West Coast with bars and restaurants (which we had to use on a number of occasions) together with shopping within walking distance.
Located on a small, and somewhat narrow beach. The Trip Advisor photo of the beach is very misleading. It is not as deep as it appears, and there are two or three rows of beach loungers crammed in. The dimensions possibly exaggerated by the camera lens used. Not as bad as the Spanish costas, but sun loungers are by no means as spaced out as the photo shows.

Hotel infrastructure

Although kept clean, the hotel exterior and many of the rooms that we saw are desperately in need of updating. Pool lighting only partially works, many of the wooden loungers around the pool are rotted.

Gardens are well maintained.

Some may call it "Shabby chic", in some areas (especially the rooms) it is just "Shabby".

Beach and Pool

As mentioned above, its small. Swimming appeared to be safe with the beach protected by two artificial reefs. Beach vendors are not as numerous as some other Caribbean islands, and do accept a polite “no thank you”.

The beach is kept very clean.

A pleasant touch is the poolside drinks service. Either delivered by the laid back and sedate Peter, or at lighting speed by Tre (who we nicknamed Road Runner).

Restaurant & Food

Although only one restaurant there is a choice of outside and inside dining. Being in a warm climate we initially chose outside dining. Pleasant during the night hours, but a complete pain during the day due to flocks of birds and flies. No apparent measures are taken to deter/minimise either.

The birds, apart from them trying to take your food, result in bird droppings on chair backs/cushions and occasionally the tables. The staff do what they can to clean up, but it totally detracts from the ambience of eating outside. Consequently we dined inside for most of our daytime meals. Tip, if dining outside during the day, unless you wish to share your food with the birds, do not leave your table unattended!

The food was often of low quality. Unlike most Spanish/Turkish/Egyptian all-inclusive hotels, you do get some meals with waitress/waiter service. These are generally the better quality meals. The buffet meals are often ethnically themed. While it is nice to try local cuisine, it can be an acquired taste. I can only speculate that local buffets are cheap to provide.

I tried the “pepper pot stew”, almost choked when first mouthful I bit into a piece of very fatty meat. My appetite quickly diminished, I didn’t eat much that night!

On a positive note, some meals were pleasant, freshly prepared shrimp pasta and the roast pork being the best.

The hotel makes a point of saying that if anything on the day’s menu doesn’t appeal, just give them a few hours advance notice and if it’s in the kitchen, they’ll cook it for you. Tried a steak one night, palatable but a very thin cheaper cut of meat.

Bar

A reasonable selection of drinks were available, many locally produced or clones of well known brands.

Staff

All of the staff were fantastic, they could not do enough for you, great service and always smiling. Thank you to the bar staff Kevon, Ronald, Omar and Chevaz. Also to the restaurant staff Tanya (s), Michael, Peter, Shondell and Chanice. Thank you all.
To us the staff are the hotel’s main asset.

Verdict

The hotel has the potential to be a great holiday destination if the owners would firstly renovate it, secondly do something about the selection and quality of food and resolve the problem of birds/flies in the outside areas of the restaurant.

Would we return? If the issues we have raised are resolved without a significant increase in the room cost, probably "yes", otherwise as we love the island we'll be looking at an alternative for next year.

Room Tip: Appears to have been covered by other reviews, from personal experience the Standard Rooms can be noisy.
  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
8  Thank Air-miles-addict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017

The greatest thing about this hotel is the beach, the rooms are in need of a serious update. The restaurant is good for breakfast and the few nights of alacart' menu, but the daily menu is mostly buffet and it is horrible! Really bad quality and inedible ! Most of the staff is friendly and helpful, but its an expensive island for what you get. we stayed in room 313 and there was mold in the bathroom, the bed was one of the most uncomfortable I've ever slept in. the blow dryer was from the 80's, 6 channels on the tv(only CNN played without fuzzies) and the balcony railing blocks every view of the beautiful ocean so..... no view while sitting. Maybe the pictures I saw before booking we're deceiving , I expected much more. Nevertheless, it was vacation and the beautiful beach made up for the frustration.

Room Tip: ocean view means facing the ocean with balcony railing that blocks the view.
  • Stayed: November 2017, travelled with family
    • Value
    • Rooms
    • Service
3  Thank Dianna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017

Stayed 7 nights for a friend's wedding, the staff were amazing - couldn't do enough for us. Had a pool side room (superior) after reading reviews on here and was pleased with it. Food was great, plenty of choice and good quality. Two boat trips are included in your stay and we really enjoyed both. Beach clean and staff are always around to make sure guests are happy. Loved the live entertainment in the evenings.

Room Tip: Superior rooms ensure that you are not overlooking the bars on the street.
  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Angms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2017

The hotel is adequate but for the price you pay the quality of food and it’s service isn’t up to scratch. You can do better for less elsewhere I’m afraid. The staff are very friendly and the activities good for 5s inclusion but you would bore yourself if you stayed more than five days frankly.

Stayed: October 2017, travelled with friends
5  Thank rowandavisuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2017

Stayed 10 nights at Mango Bay in October 2017. Husband is a coeliac so checked with hotel he can be catered for. Was most surprised to find menus actually stating 'gluten free on request'. He could get Savannah cider in Wine World a short walk from the hotel. Also you can get Redbridge gf beers / mangers and strongbow in The Chattel Village Holetown just a bit further down from Wine World.

Room Tip: Upgrade from standard room.
  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank GLUTENFREEMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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