The rooms were dirty upon arrival and nothing was cleaned during the following day. Several essential objects were missing from the rooms (mosquito nets, towels,…) and while the staff was friendly, it took them an unnecessary long time to fetch these items for us.
Staff was extremely clueless, nothing seemed to be possible or easy.
Rooms were very expensive, even with the discount we were given through a friend. Something went wrong with the discount and the boss of the hotel was very unfriendly to us over the phone.
Good breakfast with nice view, but expensive and slow.
I would advise everybody to never set foot in this hotel, you will come out extremely disappointed.
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- Also Known As:
- Polhena Reef Garden Hotel Matara
- Polhena Reef Garden Sri Lanka/Matara