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“Gorgeous property, but lacked flexibility in changing reservation”

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Pueblo Acantilado Suites
Ranked #1 of 4 Hotels in Campello
Certificate of Excellence
Puyallup, Washington
Level Contributor
139 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Gorgeous property, but lacked flexibility in changing reservation”
Reviewed 8 March 2014

This is like a small Spanish town built into the hill. Our suite had beautiful views and was well furnished, though we had to sleep on two twin beds pushed together. WiFi costs extra. Lydia (hope I remember that correctly) in the Spa gave me two excellent massages and going early in the morning on the off season meant we had the spa to ourselves. Sebastian, the man working the bar was a lot of fun and made us feel at home. Juan Carlos at the front desk was also very helpful in getting my WiFi figured out. Would stay again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raingal7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolaJochim, Director de Relaciones Públicas at Pueblo Acantilado Suites, responded to this review, 16 March 2014
Dear customer;

Thank you for your review about Pueblo Acantilado Suites, it’s nice to know that you have enjoyed your stay in our Resort. We’ve send your comment to Lidia and Juan Carlos, they are really happy about your review.
It would be lovely to see you back in Pueblo Acantilado.

Best regards

Carola Jochim
Public Relations
Pueblo Acantilado Suites
rrpp@puebloacantilado.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (103)
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Great Yarmouth
Level Contributor
3 reviews
Reviewed 1 March 2014 via mobile

We spent 5 very enjoyable nights at the apartments last week. The apartments are situated overlooking the sea, and our apartment had a balcony on the cliff edge, so we were able to enjoy the morning sunshine, and the tranquil setting ach day. The apartment was modern, clean, and well equipped, with the kitchen especially having everything you could need. The bed was extremely comfortable, so a good nights sleep was always assured. The amenities at the complex were all good, and the swimming pool area is very pleasant.

There are 3 restaurants and a coffee shop on site, as well a a small shop. We ate at one of the restaurants, and it was a great meal, with excellent service and it was not overpriced either.

We found the location to be perfect, located about 20 minutes from Alicante, and no more than 30 minutes from Benidorm by car. There are shopping centres at both Alicante and Benidorm for those who enjoy some retail therapy. We also took a trip to Guadalest on one day which is a beautiful small village in the hills above Benidorm, and is well worth a visit, as is the coastal town of Altea.

As expected, the seafronts in the area were all impeccable and the beaches all had very soft golden sand.

All in all, this is a great place to stay and we had a wonderful break.

Stayed February 2014, travelled as a couple
Helpful?
Thank matt_and_heidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolaJochim, Director de Relaciones Públicas at Pueblo Acantilado Suites, responded to this review, 14 March 2014
Dear Matt;

We are really happy that you have enjoyed your stay in Pueblo Acantilado and really glad that everything was as you expected. We recommend you to visit the “Fuentes de l’Algar” in Callosa d’en Sarria, the next time you come to our Resort.

Best regards and hope to see you soon

Carola Jochim
Public Relations
Pueblo Acantilado Suites
rrpp@puebloacantilado.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 February 2014 via mobile

Maybe it was because we stayed there during the low season (late February), but there was just too many things that where less then expected on a four star complex; most of the buildings needing renovation and things like the toilet in the room needing repair, poor opening hours, the wifi not working properly, the water not getting really warm, the AC having bad smell, the canteen food not being fresh, the gym not having enough weights etc. Though the staff is generally friendly, most of then don't speak a word of English. The only plus I would say is that the Italian restaurant is excellent.

Stayed February 2014
Helpful?
Thank Anurago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolaJochim, Director de Relaciones Públicas at Pueblo Acantilado Suites, responded to this review, 2 March 2014
Dear Customer;

We are sorry that your stay was not as you expected. Now, in the low season we are making a renovation in all the apartments, maybe the apartment were you have been is one of the apartments which we still need to reform. We are really glad that you found the Staff friendly and that the Italian Restaurant excellent.
Maybe you would enjoy your stay much more in the summer, with all the activities and Events.
Please put in contact with me if you are interested.

Best regards

Carola Jochim
Public Relations
Pueblo Acantilado Suites
rrpp@puebloacantilado.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rhyl, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 February 2014

We have just returned from 3 weeks here, room 210. The hotel was very clean, staff were helpful the rooms are clean and the beds very comfortable. I suffer with my back but had no problems sleeping. The hotel looks and feels more like a cliff top village with wonderful sea and mountain views. When sat on our balcony we could see Benidorm (about 14 miles by car)
and 30 minutes from Alicante airport.

Room Tip: Room 210 gives you winter sun until approx' 12 noon, with lovely Views.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raymond J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolaJochim, Director de Relaciones Públicas at Pueblo Acantilado Suites, responded to this review, 24 February 2014
Dear Raymond;

We are really glad to know that your stay in Pueblo Acantilado Suites has fulfilled your expectations. It would be wonderful to see you back by us soon.

Best regards

Carola Jochim
Public Relations
Pueblo Acantilado Suites
rrpp@puebloacantilado.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 February 2014 via mobile

We have enjoyed the peaceful stay here in Pueblo Acantilado. Nice apartment and a beautiful scenery from the balcony. It's easy to visit the area from here by car. My husband has been cycling in the area. El Campello is close enough, if you want to spend time on the beach and resturants. I could come here again, especially this time of the year as it's not too hot.

Stayed February 2014, travelled with family
Helpful?
Thank Tuula T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolaJochim, Director de Relaciones Públicas at Pueblo Acantilado Suites, responded to this review, 20 February 2014
Dear customer;

We are really happy to know that you have enjoyed your stay in Pueblo Acantilado Suites. It would be a pleasure to see you back in our Resort

Kind regards

Carola Jochim
Public Relations
Pueblo Acantilado Suites
rrpp@puebloacantilado.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 February 2014

The view alone is worth staying here for. The apartments are lovely. The little pueblo is beautiful- so pretty. There's a lovely swimming pool area and the whole place has such a relaxing atmosphere and a general feeling of wellbeing. It is quite difficult to access. The nearest tram stop is about an 30 min walk away. The directions provided by the hotel aren't good at all and we ended up very lost for hours in El Campello and neighbouring towns. It's best to take the shuttle bus which leaves from the stop across from El Campello tram stop but only runs every couple of hours. If you time it right you can take the bus from the hotel in the morning, go around El Campello for a few hours and then just on the bus around 1pm, 2pm or 3pm or 7.30pm. There is a SuperCor supermarket right next to the bus stop which is very handy. The beach at El Campello is stunning and there are some fantastic tapas bars along the water front. We didn't eat at the apartments but the food looked nice, We did use the spa but it was very overpriced given it was low season and the place was practically empty. I would definitely return to the apartments now that we know how to get there!

Room Tip: Pay the extra for the acantilado suites
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NLOUS11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolaJochim, Director de Relaciones Públicas at Pueblo Acantilado Suites, responded to this review, 20 February 2014
Dear customer;

We are glad to know that you have found the views from the apartment and the whole Resort beautiful and pretty. The complex is a bit far away from the center, so that we normally recommend to rent a car, but as you just write, there is also public transport available.
It will be very nice to see you back by us.

Best regards

Carola Jochim
Public Relations
Pueblo Acantilado Suites
rrpp@puebloacantilado.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 January 2014

Another brilliant stay here,the suites,the resort,the staff,in fact everything is perfect to stay here.Looking into our next stay.Just a wee bit too cold for the pool which was a shame.You do need a car though.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gordontaylor230371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolaJochim, Director de Relaciones Públicas at Pueblo Acantilado Suites, responded to this review, 19 January 2014
Dear Mr. Gordon;

It’s always a pleasure to have you in Pueblo Acantilado Suites. Thank you for your review and hope to see you soon back.

Kind regards

Carola Jochim
Public Relations
Pueblo Acantilado Suites
rrpp@puebloacantilado.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pueblo Acantilado Suites

Property: Pueblo Acantilado Suites
Address: Plaza Ciutat de l'Alguer 10, 03560 Campello, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Campello
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Campello
Price Range (Based on Average Rates): £
Hotel Class:4 star — Pueblo Acantilado Suites 4*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to the new Pueblo Acantilado Suites suspended on a spectacular cliff, and with the best views of the coast of Alicante. This spectacular Resort recreates the enchantment and the flavor of a typical town of the Costa Blanca. The splendid rooms, the majority of which are suites, are equipped with exclusive and comfortable furniture, and have been totally renovated in 2008. ... more   less 
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Also Known As:
Pueblo Acantilado Hotel El Campello
Pueblo Acantilado Resort
Pueblo Acantilado Suites Campello, Spain

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