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Neets

Stop over to our ski trip

5.0 of 5 bubblesReviewed 17 Feb 2019via mobile
We stayed at the Ibis again this year - 8th year in a row. We had been travelling all day and were knackered.!!! Greater by Rahid who was an absolute superstar - friendly, hospitable, charming, funny - got us checked in quickly, sorted out our drinks and just made us feel so welcome. Sorted out food as the restaurant was shut. He is a credit to your company - thank you Rahid for being so wonderful.
Date of stay: February 2019
Trip type: Travelled with friends
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Ibis Lausanne C, Directeur général at ibis Lausanne Crissier, responded to this review
Responded 25 Feb 2019
Dear Neetsiet,

Thank you for taking the time to rate end comment the Ibis Crissier.

We are more than pleased that you enjoyed your stay and you have especially appreciated Rahid. We will let him know.

We do hope to have the pleasure of welcoming you back.

Kind regards,

Olivier serror
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (576)
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13 - 18 of 576 reviews
Reviewed 19 December 2018

Comfortable and friendly. Ideal location for my purpose. Very professional staff both at the Reception desk and Restaurant. Excellent and large choice for a healthy breakfast.Convenient to have evening meals (not the case in every Ibis).

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Eric Alexandre O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ibis Lausanne C, Directeur général at ibis Lausanne Crissier, responded to this reviewResponded 31 December 2018

Dear eralos49,

Thank you for taking your time to leave a comment on Trip Advisor. My team and myself are very glad that you enjoyed your stay, and especially for all the purposes mentioned our staff, our localisation, our restaurant. our breakfast.

We do hope to have the pleasure of welcoming you back.

Kind regards and greetings holliday's season,

Olivier Serror GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2018

Location is far from city center, from city center by metro 15 minute you will reach to bus station, and 12 minute from bus station to hotel, approximately 30 minut from city center, rooms are not new. For 1-2 days is ok

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Nazim_0929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2018 via mobile

Our son santé to study in Lausanne so we try to find an hotel near EPFL. People are very nice we can speak french or English. The room was quiet smell good. The breakfast is continental and really good

Date of stay: June 2018
Trip type: Travelled with family
Thank Frederic R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ibis Lausanne C, Directeur général at ibis Lausanne Crissier, responded to this reviewResponded 13 August 2018

Dear Toubifree76,

Thank you for taking the time to leave a comment on Trip Advisor. Our staff and myself are very sensitive to your comment, and we are pleased that you found our staff very friendly, and that you appreciated our rooms and breakfast.

We do hope to have the plaesure of welcoming you back,

Kind regards,

Olivier Serror

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

Although it considers itself as a 2-star hotel, there are some things the traveller should be aware of:
1. Rooms are small. Air conditioning may not function (as was the case in room 231 where I stayed)
2. The hotel only provides one medium sized towel per guest. The management probably think it is perfectably normal and hygienic to clean your backside and your mouth and face with the same towel.
3. Bathrooms have only one kind of liquid soap. They say it’s for your hair, your face and rest of your body. In fact, if you stay for more than just a short period and keep bathing with this detergent, you might need a dermatologist afterwards. By the way, they do sell shampoo, gel douche, and other stuff which is usually offered and available at any other similar hotels.
4. Parking is not for free. You also need to pay for a daily city tax, for the simple fact you’re staying in a city which truly has nothing interesting to offer to tourists. And although you may be a tourist paying for a city tax charged by Ibis, if you have no knowledge of French or German, it’s very likely you’ll be fined by the police for not understanding their parking signs written in those languages. I wonder that would also happen if a Vaud policeman would park wrongly in a lot where the sign could be written in Swahili. So, nothing to worry about.
5. Food served at the hotel is presumptious and tasteless. Well, the chicken breast I tried was seasoned with what seemed to be Knorr chicken stock. I would suggest eating out.
6. An exception should be made to the hotel staff who were very welcoming and tried their best to overcome some of these flaws.

Date of stay: June 2018
Trip type: Travelled on business
Thank ruis443
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier S, Directeur général at ibis Lausanne Crissier, responded to this reviewResponded 28 June 2018

Dear Mr. Roy S,

We are sorry to hear that you did not enjoy your stay in our establishment. Please allow me to express my sincerest apologies.

1- Our room are standard size for Europe. We do not have AC this is the reason it could not work but we do have a cool air system which is not as cold as an air conditioning.
2- Regarding the towel it is a Ibis Standard but if you need more feel free to ask more to our front office staff
3- Regarding our soap indeed we do have one kind and it is a faretrade product.
4- Regarding the city Tax this has nothing to do with Ibis, you have to pay a city tax in all Switzerland's hotel and soon even for AirBnB. With this tax you can take the public transportation for free, and you get a discount in some museum.
5- Regarding the restaurant we do propose many dishes and are sorry that the one choosen was tasteles. Most of our dishes are prepared freshly daily.
6- We are glad that you appreciated our staff.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards,

Olivier Serror







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Reviewed 7 May 2018

If possible we will not return to an Ibis in general. I find that we get more comfort in a Mercure, Novotel and even an Ibis Style Hotel.
We have so far only stayed in an Ibis in Paris and in the past many times at the Ibis in Crissier. I was hoping that the Ibis had updated their policy regarding towels, but to my regret they still only supply 1 towel per person for showering and this towel has now to last for 4 mornings. When there is no heating on towels don't dry and this experience is very uncomfortable. I took along my own hand towel just in case and I did need it. I would prefer to pay CHF 5.-- more to receive 2 hand towels as it is standard in all the other hotels. Another point is that their is a big construction site right next to the hotel. I think that the hotel ought to warn the guests in advance. Also did not like the self check-in and check-out. There is a big reception but nobody there. Guess Ibis is really only suitable when travelling on business, but not for leisure. On second thoughts, business people have the money and like comfort too.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 8047Zuricfh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Olivier S, Directeur général at ibis Lausanne Crissier, responded to this reviewResponded 24 May 2018

Dear 8047Zuricfh,

Thank you for your comment on Trip Advisor. We are really sorry that your stay did not meet your expectation.

Ibis, Mercure, Novotel and Ibis Style do not have the same standard. A Novotel is usually a 4 stars hotels and we are a 2 stars hotels this is the reason why the standard are differents and the prices as well.

But your towels can be changed everyday if you decide to do so you just need to leave your towel on the floor. As the self check in or check out you decide the way you want to do it. You do not have too if you do want to proceed this way. You still do have the two options.

We do hope that we have been able to answer your concern and I you return it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards,

Olivier Serror

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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