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ZJiang23
Birmingham

Avoid it for my holiday/business trip

1.0 of 5 bubblesReviewed 26 Dec 2023
This is absolutely an unacceptable hotel that claims to have a 3-star rating. In the room even basic facilities like a kettle are not provided. Customers need to pay another CHF14 to get a mini bar fridge. The room does not provide hot water because no kettle is provided. We had to go to the communal area to get help for hot water. The toilet door has no lock and cannot be fully closed. Sound proofing is absolutely a joke - my family of four could not sleep well as we were terribly affected by the lodger upstairs talking, dragging chair along in late night and early morning. I went upstairs to ask why the lodgers caused so much noise without thinking of people living downstairs. We were not enjoying the stay in the IBIS room but counting how many days remaining to leave this place. I have to say my family will certainly avoid IBIS brand in our holiday/business trip from now on and spread this experience in my community.
Date of stay: December 2023
Trip type: Travelled with family
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Reviews (576)
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1 - 6 of 576 reviews
Reviewed 29 July 2023

Not knowing the lay of the land and wanting to stay in Lausanne I booked this hotel which is good as hotels go. Later I realized that it is a bit remote and difficult to access unless you are willing to pay for expensive taxis which defeated the point of trying to book a budget hotel.

Date of stay: July 2023
    • Sleep Quality
    • Service
Thank Arun G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2022 via mobile

Hotel, although one of the cheapest options in Lausanne area, is very clean, has great environment, lovely staff very attentive and friendly. Would definitely recommend. Thanks to Wissam, Dylan and Ugur for all their help during our stay.

Date of stay: September 2022
Trip type: Travelled with family
Thank bazajaytee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ibis Crissier, Directeur général at ibis Lausanne Crissier, responded to this reviewResponded 13 July 2023

Dear Bazajaytee, thank you for taking the time to leave a comment on Trip Advisor. We are very pleased that you enjoyed your stay at the Ibis Crissier. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do hope to have the pleasure of welcoming you back. Kind regards Olivier Serror and the team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2019 via mobile

Don’t know about the average reader, but lots of these business hotels all look the same and they lack character/soul; well, not this Ibis. From the very friendly check-in, to the more than spacious room (decent mattress and pillows/no noise), followed by a cool quirky bar with super friendly staff, covered parking and friendly priced: if you need to be in the area, don’t mind to be outside the centre: this is an excellent pick and real good value for money!!

Date of stay: October 2019
Trip type: Travelled on business
1  Thank SwizerlandRoisinDubh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ibis Lausanne C, Directeur général at ibis Lausanne Crissier, responded to this reviewResponded 25 October 2019

Dear SwizerlandRoisindubh,

Thank you for taking the time to comment the Ibis Crissier. My team and myself are very pleased that you enjoyed your stay, the way the lobby were reorganized, our room and the value for the money.


My staff work hard to make your stay comfortable. We do hope to have the pleasure of welcoming you back.


Kind regards,


Olivier Serror and his team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2019

We stay at the hotel for 5 days and we sincerely Want to thanks to Leon, Paul, Catia, Axelle, Rahid, Maria, Stéphanie, Hervé and to their súper director Olivier.
If you stay at the Ibis Crissier Lausanne you will really feel at home.
Sylvia

Date of stay: September 2019
Trip type: Travelled with friends
Thank SylviaG583
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ibis Lausanne C, Directeur général at ibis Lausanne Crissier, responded to this reviewResponded 20 September 2019

Dear SylviaG583,

Thank you very much for your positive feedback about the Ibis Crissier. My team works really hard to make you feel like home.

We do hope to have the pleasure of welcoming you back and we are wishing you a nice trip back to Uruguay.

Kind regards,

Olivier Serror and his team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2019

Clean, nice hotel, comfortable room and bed. It is close to a bus stop which is convenient to reach the city center and close to highway exit. Warm welcome. Good breakfast. I would consider it for a next visit.

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1  Thank BLQ1968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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